Michael the Tech Guy

10/17/2018

https://gatherup.com/blog/new-feature-facebook-recommendations-monitoring-reporting/

Today, we launched review monitoring for Facebook Recommendations and added them to our reporting suite. With the recent change from Facebook Reviews to Recommendations we got to work to make sure you don’t miss out on valuable customer feedback and reputation data. While Facebook’s past 5-star ...

08/07/2018

https://www.getfivestars.com/blog/big-surveys-big-mistake/

Your customer’s time is valuable, incredibly valuable. Many companies seem to forget this when it comes to capturing customer feedback using post experience surveys. When marketing to potential customers, successful campaigns factor in how to make a quick impact knowing that consumers are rarely f...

01/03/2018

200 updates in 2017 - catch up with what's changed this year at GetFiveStars.

As we get ready for the new year, here’s a quick look back at how GetFiveStars evolved in 2017. Ranging from SMS Feedback Requests, to a new Reporting engine, to new Feedback Modes, we were busy adding value to the product every week. Our amazing customers were involved in suggesting many of these...

11/30/2017

Massive GetFiveStars Update brings Request Modes to product. Check it out!

Our team is extremely excited to announce the launch of our new feedback and review request modes that have been over 6 months in the making. There is a lot to cover with this update, but I promise you’ll want to read every word of it. The Why & The Focus The biggest why is …

10/19/2017

Some great GetFiveStars news for any customers looking to add some automation.

We are very excited to share that GetFiveStars is out of BETA and now a full fledged Zapier app. Zapier is the fastest and easiest way to integrate GetFiveStars with hundreds of other popular web applications, all without writing a single line of code. Automate Adding Customers To GetFiveStars We ha...

09/15/2017

For all of our GetFiveStars customers:

The goal of the Customer Success department at GetFiveStars is to ensure the success of your business. Two of the most powerful tools we offer are our presales demo and concierge meeting. Businesses that take advantage of these are some of the most successful GetFiveStars users. Let’s take a close...

08/29/2017

Superb post on using video to rank in cities where you don't have a physical location.

http://localu.org/blog/video-deep-dive-rank-cities-dont-physical-location/

Mike Blumenthal & Darren Shaw take a Deep Dive into how to rank in cities where you don't have a physical location. This is our Deep Dive Into Local from June 10th, 2017. In our Deep Dive series, we take a closer look at one thing in local that caught our attention and deserves a [...]

06/19/2017

Beware "The Angry Mob" and be prepared!

Here is something you probably see daily online. An upset customer takes to the Internet to voice their disappointment with a business. More and more it’s not just on review sites, it’s in your Twitter stream or your Facebook feed. I came across this post on my local community group page this week...

05/16/2017

Great post explaining the Net Promoter Score in accessible terms and examples.

https://www.getfivestars.com/blog/simple-guide-net-promoter-score/

I want to provide a simple guide to break down what Net Promoter Score is, the formula to calculate your score and why you need to use it for your business. This article will help you understand how Net Promoter Score (NPS) informs you of your customers likelihood of referring other customers to yo...

02/09/2017

Something many of you Docs already understand - still some good thoughts here.

https://hbr.org/2016/03/why-doctors-shouldnt-be-afraid-of-online-reviews

01/23/2017

For all of our GetFiveStars customers - January Release Notes.

https://www.getfivestars.com/blog/getfivestars-release-notes-january-2017/

We’ve been working on a number of smaller changes and edits in the platform of late, let’s take a look under the hood. In addition to the items listed below, we’ve put a lot of time into a couple of big feature changes and enhancements to the platform. It’s getting harder to contain our excitement…

01/13/2017

I think it is important to come to terms with this. As online consumers become more savvy we'll need to consider difficult choices like this to ensure we stay ahead of our competition.

What? Bad reviews are good? Ok, let me explain. Actually, let Angie Hicks, founder of Angie’s List explain. In a recent NPR podcast she talks about the topic of bad online reviews and what they mean to a business. With over 10 million reviews on Angie’s List, she understands how they impact business...