09/02/2026
The September 2026 issue of Alaska Business Magazine put the spotlight on AI tools for customer service. Author Tracy Barbour, MSM, CeM interviewed Arctic IT's CIO, Phillip Jackson, to get the scoop on everything from the implementation expertise required and training to affordability and maintaining a human touch.
"To operationalize a chatbot or phone assistant – to give it a memory, a voice, and a 'heart' that reflects your business values – that typically requires a technical partner who can build it correctly and integrate it into your environment," says Jackson.
💡 Read the article here: https://digital.akbizmag.com/issue/september-2026/a-front-desk-that-never-sleeps/