ReminderDental

04/08/2023

It's been a great month for us at ReminderDental. We had a new group (https://www.dag.dental/) join us with 34 locations, which has naturally created some great opportunities for us to fine-tune some of the multi-practice features.

In speaking with a couple of the administrators, there was a concern about how things would work with us having so few people employed. Naturally with so much writing on it, they were nervous about what would happen if they could not get a hold of somebody to fix problems, when the companies they have used in the past have hundreds upon hundreds of employees.

While I did my best to reassure them, it was actually one of their employees I've been working closely with, April, that really drove the point home for them.

Setting expectations, April told them that you could not really expect Nordstrom level service, while paying Walmart prices. Then she explained that she actually was receiving Nordstrom level services

She found that she was actually getting much better service from us then she ever did with the big companies. She said that as she would report problems in the past to companies, there was no accountability, it was always somebody else that needed to fix it.

As she has called us, whatever the problem is, the person that has to implement the solution is right there, on the phone.

As she told me about this, it reminded me of one of my favorite articles on LinkedIn, about why you should work at a Three-person company. I'll post a link in the comments.

The bottom line is accountability. In a large company, there's always someone else to blame, someone else that you hope will pick up the slack, someone else to wait for to do their job.

I love the line in the article, "If I don't fix it, who will?". I have always worked to be able to fix any problem that comes up. I've worked with wonderful people, and we have built something truly wonderful.

In just 2 weeks, in addition to handling her other duties, April has gotten the software installed and configured at all 34 locations, staff trained and by next week, we should have each of them live.

11/22/2021

Great news for dental offices that keep getting stuck in their subscriptions to services they wish they could cancel.

I agree with the FTC. It is really irritating to get locked into a service that auto-renews, is overpriced, and is lacking important features. That is why ReminderDental has more features, is only $50/month, without any contracts.

The Federal Trade Commission receives thousands of complaints about subscriptions annually.

08/31/2021

My girls got to see what the cloud looks like. I took them to the data center where there are thousands of servers and showed them the group of servers that we used to run ReminderDental.

Unlike most of our competitors, we host everything in-house which allows us incredible performance at an unbeatable price.

We have around a dozen servers, each with 2-4 processors, 24-64 cores, tons of SSDs and up to 768 gigabytes of RAM. This allows performance you absolutely can't find in the cloud.

11/05/2020

Not sure who is out there bragging about us, but our phone has been ringing all morning long with new offices!

09/14/2020

09/14/2020

I posted 6 new videos today in Pre-Sales and Troubleshooting on Youtube. This is the hardest video, because it could discourage someone from signing up, but I would rather people know up front than be surprised later.

We go over who ReminderDental is for, and who may want to work with a reseller. While ReminderDental can be used by just about everyone, some may want more o...

09/09/2020

I have a new Pre-Sales video series that should help prospective offices learn more faster about what matters to them. Still to come are the videos for Multi Practice management with all new user management features.

Taking suggestions on future videos, comment below.

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

09/09/2020

I recently purchased the Elgato Stream Deck. I have rarely been happier with anything I have purchased.

I am using it with OBS Studio to create tutorial videos, and it helps me take out all the post editing that is usually needed to put things together with transitions, scene changes, starting and stopping background music and so much more.

I can even use it as little macro buttons for programming. It has hundreds of pre-defined actions I can choose from, or create my own.

Each of those 15 buttons are full color LCD screens, like a smart watch, where you can use any photo as the button image. You can also have different profiles for different activities.

I was making a tutorial last week without it using "hotkeys" and accidentally stopped recording right in the middle of the video instead of switching scenes. Problem solved.

Seriously, it is a great little product. I don't know how all of you will use it, but man, is it great.

With Stream Deck, take full control of your content and focus on what matters most: your audience.

09/01/2020

Based on my post from last week, I worked up a new slide for the home page. I am curious what you guys think?

08/29/2020

While visiting with a customer this morning, two of my favorite subjects came up. The first was a question of how do we ever expect to make money, the other related to honesty.

These quotes have been guiding principles for me for many years and hang on my wall. I first learned the one on the right nearly 30 years ago and memorized it. It was part of my Personal Statement in my application to dental school.

08/28/2020

After way too long, I re-recorded a new overview video for ReminderDental. Our old one was 2 years old and was only 13 minutes long. I tried, but the new one was an hour and a half.

I think I am going to have to adjust my approach and focus on specific topics such as "How ReminderDental can help your multi clinic practice", or "Tools that ReminderDental offers to help with mass communications".

There will end up being some overlap, but nobody really wants to watch an hour and a half of me explaining not even necessarily how to use all the features, just showing they are there.

05/21/2020

Just set up a DSO that is growing to 30 practices!

How much could you save with ReminderDental's flat rate $50/month?