Listen360

10/20/2026

62% of customer journeys start online. For most of your customers, your website, reviews, or booking page is their first impression.

Our guide breaks down what digital customer experience is, which touch points matter most for service brands, and how to improve them.

Read the guide:https://bit.ly/3VWJnuE

Digital CX is how clients perceive your brand based on interactions across digital platforms. Learn proven digital experience strategies and tips.

10/20/2026

PwC’s 2026 Digital Trends in Operations Survey found:

89% of operations leaders say technology investments have not fully delivered expected results
87% say poor data quality has limited the value of digital initiatives

(source: https://www.pwc.com/us/en/services/consulting/supply-chain-operations/library/digital-trends-operations-survey.html)

For multi-location brands, this problem often appears between corporate strategy and location-level ex*****on.

Leadership may have dashboards for revenue, labor, and operations, but they will still lack a consistent way to validate what customers are experiencing across the network.

That makes it harder to determine:

Why one location is underperforming
Whether a rollout is working as intended
Where customer friction is emerging
Which teams require attention first
The goal is NOT to collect more data. It is to create reliable, actionable signals that help corporate teams understand what is happening and act before the consequences of reaching revenue.

That is the visibility gap a corporate or ownership team must focusing on closing.

Follow Listen360 for smarter strategies, stronger customer experiences, and better business outcomes.

10/16/2026

Listening to your customers is one of the best ways to make your business stronger. 👂

Service World Expo gives service business leaders an opportunity to explore new ideas, build valuable connections, and learn practical strategies they can put to work.

Listen360 customers can attend the full conference for the exclusive EverPro customer price of $599. Within 500 miles of Las Vegas? A $149 expo-only pass will also be available.

Register now: https://serviceworldexpo.com/lp2-ep-register-now-for-service-world-expo

10/15/2026

NEW FEATURE: Google Reviews + AI Assisted Replies is now available in Listen360

For franchises and multi-location business models, customer feedback doesn’t stop at the survey.

Google Reviews are now part of the Listen360 feedback workflow, giving corporate, regional, and store-front teams a connected view of what customers are saying both publicly and privately.

With Google Reviews + Replies, your team can:

See more customer feedback in one place — View Google Reviews alongside Listen360 survey feedback.

Keep location context — See where each review originated and, depending on account access, view reviews across connected locations.

Act while the moment still matters — Respond to reviews directly from Listen360 instead of switching to Google or another tool.
Move faster with AI — Craft branded responses or refine one your team has already written.

Keep people in control — Every AI response is reviewed and edited by you before it is posted publicly.

For a distributed business, the goal isn't just responding to reviews faster. It's making public customer feedback easier to see, understand, and act on across the organization.

Learn how Google Reviews + Replies works in Listen360:
https://bit.ly/4yfaBdx

10/13/2026

liNearly half of consumers won't choose a business with fewer than 20 reviews. Three in four don't trust reviews older than three months.

Across dozens of locations, keeping reviews fresh takes a system.

Here's how to generate, respond to, and track reviews at scale.

See the playbook: https://bit.ly/4yWSsSC

Online review management for multiple locations requires a well-defined strategy for collecting, responding to, and analyzing feedback from customers.

10/06/2026

An unhappy customer isn't a lost customer. Yet.

Respond quickly, own the mistake, and make it right, and you can turn a bad experience into a stronger relationship. Here's how to build a service recovery plan that works across every location.

Read the guide:

Learn about service recovery and recovering customer trust after a bad experience. Get tips and strategies to win back customers you’ve lost.

10/02/2026

One underperforming location can quietly drag your whole brand average down — and a single company-wide score will never show you which one.

This guide breaks down the five satisfaction metrics that actually matter for multi-location brands (CSAT, NPS, CES, retention, and CLV), with the formulas and benchmarks for each, plus how to compare locations without losing the signal in the average.

Read it here:

https://bit.ly/4xmxuve

Customer satisfaction metrics are critical to a company’s long-term growth. Retaining customers requires analyzing data about their experiences. You can then use that to boost loyalty.

10/01/2026

Still calculating NPS by hand in a spreadsheet? One bad formula and your score is off.

Our free NPS calculator does the math for you. Plug in your promoters, passives, and detractors and get your score in seconds, plus a breakdown of what's driving it.

Try it free:

Use our free NPS calculator to work out your Net Promoter Score in seconds, plus a step-by-step guide to the NPS formula and what a good score looks like.

09/28/2026

Knowing that customers left an unhappy review is easy. Knowing why — and what to actually fix — is where most businesses get stuck.

That's the gap CX analytics closes. It turns scattered surveys, reviews, and support data into patterns you can act on: which locations are struggling, which fixes matter most, and whether your CX spend is even paying off. We cover the tools, methods, and metrics to get there.

Read it here: https://bit.ly/4j2pYlA

Learn the essential customer experience analytics tools and techniques. See the best methods for collecting, analyzing, and leveraging CX data.

09/25/2026

"The customer comes first" is easy to say. CSAT is what tells you if it's actually true.

It's a simple score for one specific moment — a purchase, a call, a repair visit — so when it dips, you know exactly where to look instead of guessing. We break down the formula, what counts as "good" for your industry, and how it stacks up against NPS and CES.

Read it here: https://bit.ly/4dB1zQt

A lot of businesses say the customer comes first. But are your customers feeling like their needs are being met? That's what the CSAT score tells you.