Mercury Group of Companies - U-LTD

12/05/2023

Marriage is not for everyone.

01/04/2022

Enterprises need to rapidly redesign themselves to be more responsive to changing customer needs.

They need a partner who is a co-innovator and a service provider in this journey to help them transform their business and increase efficiency. Future-ready companies must enable new business models while innovating at the edge and not just at the core even as they drive experimentation through faster analytics and knowledge. To become that company Infinite has envisioned the drivers of growth for the future. These are our solutions with concepts and technologies that will re-define the business landscape. This is where we intend to focus on our energies and build synergies with the clients we work with.

Contact Us for Quick Sales & Technical Issues → This email address is being protected from spambots. You need JavaScript enabled to view it. | Fax → +256 414 226 411

01/10/2017

From a fan..

Customer: When I do B, the computer takes forever! It wastes so much time every day.

IT guy: Well, you're supposed to do A first, then B.

Customer: But I've always done it this way.

IT guy: Has it always been this slow?

Customer: YES!! Have other people complained too?

IT guy: No one else has brought this up to me, so I assume no.

Customer: Well, this needs to be fixed. It is wasting too much time every day.

IT guy: If you do A first, B will go much faster. Because A sets the system up to do B.

Customer: But that's not the way I've been doing it!

IT guy: That's probably why it is slow then.

Customer: Probably why? So there could be some other reason?

IT guy: I suppose there could be, but until you start doing A before B we can't know that.

Customer: But if it is something else then doing A first won't fix anything!

IT guy: How about we rule it out first, by doing A before B for a while and see if that makes a difference. If that doesn't do it then we can look at the next step.

**Customer has deep speculative expression, eyebrows crease in doubt**

Customer: It just seems like a waste of time to take an extra step that might not even help. Is there anything you can do?

**IT guy's eyes glaze over, numb feeling in limbs, trying to resist inner gorilla outbreak. Barely retains placid expression**

IT guy: The best I can do right now is have you do A before B. If that fixes it, then it will all be better won't it.

Customer: Okay, I'll try in the morning.
**next morning**

Customer: I want a new computer.

IT guy: That is a new computer.

Customer: It still isn't working any better than yesterday.

IT guy: Did you do A before B?

Customer: No. I thought you were going to fix it for me so I didn't have to.

**IT guy has sudden visions of Granny Weatherwax, tries to remember magical spell involving toenails and troll snot.**

16/09/2017

Importance of Positive Customer Feedback.

One of the most important achievements of any company is remarkable customer appreciation. There is a tremendously self-defeating market out there, and any venture capitalists who allow their vulnerable faculties to be threatened by foreseeable business obstructions will surely have no place in the world of trade and commerce.

Knowing how risky a venture can be, it is always important for business entrepreneurs to be on the ball to the needs of their customers. Their clients are the life lines of their operation, and thus, successful companies whatever it takes to win the hearts of clients and customers from the dawn of the business pursuit.

Entering into a business is a 50/50 chance. Any commercial effort needs entrepreneurs to be ready to gamble down to the last penny they have. And if they are determined enough to undergo such challenging game, then they had better learn the craft of being real venture capitalists.

Their sharp mental acumen and profound managerial skills are only two of the basic requirements. Customers will not only be pulled in by how highly knowledgeable a person is in the trail he or she chooses to undertake. Any business owner needs to be an expert in giving utter customer satisfaction as well.

And since an entrepreneur is not the only one who will be working in the benchmark, they must, therefore, be equipped with the necessary tools in supervising the whole work force adequately. Being the one in command, it is vital not to be too weak in dealing with each hurdle impeding their way to success.

Success in business starts with the ability of an entrepreneur to interact with their customers in the most meaningful way. Effective interactions with clients are the most potent means of getting impressive customer appreciation. And not only that, interactions can also help service providers determine the things that require specific improvements in an effort to achieve clients’ expectations.

Attitude will always count; good or bad. That is why entrepreneurs need to be in control not only with the daily operations, but also in the personal dispositions of the employees while at work. Customers will never be interested in going back to a certain establishment where everyone is serving customers with loath and disgust in their eye.

The goals of organizations can be defeated if only one bad seed employee is incapable of reaching out to their clients efficiently; a team is only as good as its weakest link. From one standpoint, organizations are encouraged to provide regular training on customer service satisfaction. These training sessions can be helpful in attaining every goal postulated within the organization.

Training can be done by the human resource department or by outside professional firms that run several training programs on this aspect. It will be helpful for company owners to commission this task to the right people for the greater good of everyone, and especially the company.

Customer appreciation is the highlight of the day to day operation of any business venture. And it is, thus, essential to get everyone in the workforce to be involved in the promise. Customer satisfaction lies in the hands of the people inside the organization, and this is simply not obtained through the guileful schemes of the crafty confidence tricksters.

14/06/2017

*COMMON INTERVIEW QUESTIONS FOR GRADUATES*

*1. Tell us about yourself?*

The interviewer is not interested in
hearing stories; they simply expect to
know your academic and professional
achievements, your name and the
institution you currently work for.
Take three minutes to introduce
yourself, and state your recent
academic qualification and your
relevant experience.

*2. Why do you think you are the best candidate?*

The recruiter expects you to tell them
about your professional achievements
and the unique skills you possess that
will add value to the organization.
If you are a Customer Care graduate
then you should tell them that you are
a good listener and patient; these are
the qualities the employer is looking
for.

*3. What are your weaknesses?*

The question is not simple as it looks;
most candidates go blank when they
face this kind of question.
Take your time in explaining why you
can’t leave the office before you
complete a task.
You can also inform them how you are
quick to trust a person, which in most
cases makes you a victim.

*4. Where do you see yourself in five years?*

The employer wants to know whether
you are ambitious or you’re the kind
of a person who secures a job and
then you forget about yourself.
Answer the question by stating how
you intend to further your studies and
grow professionally as you strive to
meet your employer’s goals.

*5. How do friends describe you?*

The question is testing your personal
attributes, when answering it ensure
that you don’t over exaggerate.
Take the shortest time possible to
state the best attribute you possess
that you believe will add value to the
institution.

*6. What do you know about this company?*

Before you enter the interview room,
ensure that you go through the
company website to read latest news,
company profile, goals, management
team, objectives, vision and
mission;they will help you answer this
question.
The question expects you to briefly
describe what you read on their
website and not what you imagine of a
the company.

*7. Do you have any question to ask the panel?*

This is usually the last question that
the interview panel asks
interviewees; if you fail to ask them
questions, you will lose some marks.
Ask them whether they have plans to
expand their business, whether they
support employees to further their
studies and how they motivate employees.

*8. What is your salary expectation?*

The question is tricky because as a
fresh graduate you don’t have a clue
what to be paid;simply ask them about
their what they pay others of your
level , if they fail to give a
satisfactory answer then give them a
reasonable range.
Ensure you do your research before
you go for interview room because you
must be asked this question.
# 🙏�🙏

29/03/2017

On Monday we made a brief glimpse into the interview room and the surprises that often catch us off guard every once in while in our career ambitions. Today, I thought about something very important but often falling through the cracks for many job applications with negative out comes.

THE COVER LETTER.
------------------------------
Most recruiters and hiring managers make this a requirement in the solicitation(job advert). It is a way of trying to w**d out those who can follow basic instructions of an application process; the assumption being that if one can't read a job solicitation and grasp the basic details then they would not understand the job descriptions as well.

And unfortunately, often only 40% return their applications with this very important one page concise cover letter out of whom only about 25% tailor it to the job description as per solicitation. A cover letter should demonstrate your passion for the position, work ethic and provide a glimpse into your personality.

Let's try this as an example.

-------------------------------------------------------------

Attn:
The Hiring Manager.

With more than 2 years volunteer work experience with the Rotary Club of Tororo, I have confidence am a perfect match for your resource requirement as per solicitation .

Before you read any further, let me draw your attention to the reasons why you might want to hire me.

• I consider myself a process improvement guru – I am wired with an eye for improving business processes by providing great customer care experience
• I have a remarkable ability to build credibility – my combination of technical knowledge, business and ability to navigate relationships across the organization helps me easily build collaborations across business units.
• I operate with a natural sense of urgency and personal accountability
• I don’t just ‘check the box’ and work from a task list. I utilize my experience and connect dots between different business process elements to derive solutions.
• I anchor my strong desire to learn through my ability to ask the right questions, probe deeply and listen carefully with a strong desire to learn and build long lasting relationships.
• I am great at problem triangulation, but that’s not enough. I approach work every day like solving a math problem by asking questions, uncovering the root cause and ask ‘what if’ questions to provide solutions that impact the business.
• I am constantly looking ahead with a sense of humor, taking initiative, and ask questions of the business to determine how my role can move the business forward.

I am looking forward to working with you in this role.

Yours,

Applicant.

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My young friends, forget the British who tell you not to blow your horn. There are few moments when you must blow your VUVUZELA and this is the time with some caution of course. Don't be shy telling who you are so you can differentiate yourself from everyone else. Always remember it's a competition and are many "exotic goats" with their god-parents in the panel. You must knock them out technically. And this is one way to do it.

11/03/2017

There will always be people who undervalue your worth. ..make sure you're not one of them.

29/01/2017

A seed can't germinate unless the necessary conditions for it to germinate exist. Donald Trump is that seed. Donald Trump did not arise out of a vacuum. Donald Trump was not even just a creation. He is a natural consequence of Obama and a complete result of the highly politically correct movement that Obama gave leadership to.

You honestly think Trump only represents his individual ideas? I am certain Trump doesn't even believe in most of the things he is saying or doing but there is a great under current in America that deeply believes in them.

The past 8 years saw men pushed to the sidelines. There was a massive anti-male fight. Together there came an anti-white, anti-american rhetoric. Trump surfed this wave.

Men lost jobs because of saying a few "politically-incorrect" statements. Suddenly freedom of speech had been curtailed. All these and many more conditions just made it possible for a seed called Trump to germinate.

The left created this bed called Trump and it is time they lie in it with honour. Presidents do not arise out of nowhere. They climb to power because of the times.

And the more the media continues to demonize Trump, skew his policies, the more support he wins. They have painted Trump as all sorts of things, called him all things. It has gotten to a level where there is nothing else they can call Trump. He is anti-fragile. The more they shoot at him, the stronger he gets. It is high time the media accepts that it lost its sting.

Trump is an effect not a cause. More Trumps will continue to rise if the causes are not addressed.

Did you know that Obama deported more people in his time that all US presidents of the 20th century combined? And no one talks about it.

MAGA we go...