SourceX

18/09/2019

The success of the Company and the quality of the Services provided are 80% dependent on the team that works on this. Not only professionalism, but also unity.
We are lucky in everything. And in unity: our colleagues are even born in one year and one day!
Guys, the SourceX team once again wishes you a Happy Birthday!
We wish you to continue achieving your goals, to open horizons of opportunities, constant development and personal happiness!
We are glad that you are part of the huge SourceX organism!

13/09/2019

Dear Colleagues, today is International Programmers Day!

So, the SourceX team wishes you to have the coherent and accurate working code in your life, love protected by a strong password, health, luck and prosperity that would be the compilers of good fate.

Have a delightful weekend!

02/08/2019

"Everyone wants to live on top of the mountain but all happiness and growth occurs when you are climbing it."(с)

Have a delightful finish of the week, colleagues, and an exciting weekend!
And we continue absorbing the energy of the beautiful places of Tibet that our CEO has brought to our team.

04/07/2019

Do you know that, SK Telecom is hoping to take the lead in the development of 5G towards 6G in partnership with most of the big kit vendors?

South Korean operator SK Telecom is hoping to take the lead in the development of 5G towards 6G in partnership with most of the big kit vendors.

31/05/2019

The world doesn’t stop making a noise about the news:
"... SpaceX launched to the orbit the first 60 satellites of the global Internet system Starlink ...". And this is the beginning...
Astronomers already see this as a serious problem for terrestrial astronomy. After all, a huge number of satellites will limit the access of sunlight to the Earth, causing a serious decrease in temperature.
- Ilon Mask also claims that SpaceX specially made them from easily combustible materials in order not to replenish the stocks of space debris, which has already accumulated too much in the near-Earth space. The "shelf life" of the satellites will be 4-5 years.
Fake rates for SpaceX Internet services have appeared in the network:
10 000 Mbit/s costs $10 per month, and 1 million Mbit/s - $30.
- But it is not yet known how much such antennas will cost. One can only assume that they will not be so cheap: Musk said that he was going to use the income from Starlink to finance future colonies on the Moon and Mars.
And in the meantime, in addition to SpaceX, other companies are also trying to deploy a network of Internet satellites, although their ambitions are more modest.
But we are watching the movement of satellites here: https://www.n2yo.com/?s=74001

What do u think about that?

14/05/2019

What global telecom events have you chosen for your team this year?

Colleagues, it’s no secret that the majority of our partnerships, news in the industry of our business, trends, and useful content we get when we personally meet at events. Out of hundreds of forums and widescale exhibits, we have formulated a list of the most interesting gatherings. What from this list have you visited or would like to visit?

1.European Conference on Networks and Communications

18-21 Jun
Valencia
https://www.eucnc.eu/

2.Profit Callcenter Day 2019
28 Jun
Almaty
https://profitday.kz/callcenter

3.Total Telecom Congress
29-30 Oct
London
https://www.terrapinn.com/conference/total-telecom-congress/index.stm

4.Bakutel
03-06 Dec
Baku
https://www.bakutel.az/ru-content/7.html

5.Telecoms World Middle East
24-25 Sep
Dubai
https://www.terrapinn.com/conference/telecoms-world-middle-east/?pk_campaign=listing&pk_kwd=AF&pk_source=terrapinn&pk_medium=link

6.GITEX Technology Week 2019
6-10 Oct
Dubai
https://www.gitex.com/

7.GITEX FutureStars 2019
6-9 Oct
Dubai
https://www.gitexfuturestars.com/

16/03/2018

Помощник менеджера по продажам / Junior sales manager

Компания SourceX — ведущий поставщик решений OSS/BSS, Enterprise IT and End-to-End Outsourcing ищет в команду помощника менеджера по продажам.

Нам нужен человек, который хочет развиваться в IT направлении, который умеет качественно провести диалог с клиентом, не упустив ни одной детали, создав то предложение, которое подойдет клиенту.

Требования:
• знания английского языка (upper intermediate);
• быстрый и грамотный компьютерный набор текста на английском/русском языках;
• понимание специфики IT - сферы, процессов разработки;
• грамотная речь, умение продавать;
• системность, грамотность, открытость, ориентация на результат.

Обязанности:
• продажа IT - услуг компании;
• работа с площадками freelancer, upwork, guru;
• написание 4 - 6 пропоузалов в день;
• общение с постоянными и потенциальными заказчиками на платформе upwork и skype;
• Twitter ( , );
• выстраивание отношений с потенциальными клиентами;
• развитие клиентской базы, работа с CRM;
• отправка коммерческих предложений потенциальным клиентам.

Личные качества:
• коммуникабельность;
• многозадачность;
• гибкость;
• настойчивость;
• стрессоустойчивость;
• оптимизм.

Предлагаем:
• условия работы:
- офис в центре города (20 минут пешком от метро Контрактовая площадь или Лукьяновка);
- время работы с 9.00-18.00;
- тренинги, обучение.
• карьерный рост:
- дорасти до Key Account Manager, специалиста по работе с ключевыми клиентами;
- возглавить отдел продаж, став Head of Sale Department;
- стать проектным менеджером, если интересно, координировать весь процесс разработки ПО;
- стать BizDev, если хочется заниматься не только продажами, а развивать бизнес компании в целом;
- попробовать себя в маркетинге или бизнес-анализе.

13/02/2018

What is Troubleshooting system and what benefits it brings to your Telecom company

Before we jump into review of Troubleshooting system let’s firstly look into some studies
“64% of telecom customers experience bad customer service that was discovered in study by Verint.”

“New Voice Media reported that $62 billion of business was lost due to poor customer service. This means that customers migrated into the hands of competitors.”

TroubleShooting System (TSS) is intended for companies that provide telecoms services and that are interested in raising the efficiency with which they handle customer complaints related to problems that arise in connection with these services.

The system's intended users are first-line support operators who receive customer complaints and carry out a preliminary analysis of the problem, and also second-line experts who carry out the specific technical tasks of localizing the issue and solving it.

TroubleShooting System can be applied not only for broadband or fix telecom but also for OTT.

Below are brief usage scenarios:
1. Embed the TSS system into the CRM provider providing the OTT service. On a customer's call (for example, from the moment of identification on the IVR) start troubleshooting and thereby reduce the time for servicing complaints about the service.
2. Embed TSS in the subscriber's personal cabinet, to independently search for the cause of the service malfunction.
3. Use TSS for other service channels, such as online chat or IVR. That integration with certain bots (in the case of chat) or audio menu (in the case of IVR), which will help solve the problem before direct contact with the operator.
4. Integrate TSS directly into the custom OTT client - STB, mobile app etc. The client will be able to self-trap itself directly from the interface, and we will be able to collect more metrics to accurately identify the root causes.

Overall functionality is next:
• Self-service troubleshooting for your customers
• Over the phone guided assistance by call center agents
• On-site troubleshooting by field service technicians
• Self-service portal with data flowing to agents
• Automate the use of collected data in Guides (online help)
• Assessing the frequency of problems and analyzing the effectiveness of solutions
• Multiple channels. TSS provides full online and offline user experience out of the box without customization
• API and integration. Web Service API for building custom assisted and unassisted customer service applications

And depends on its usage scenario the TSS realization vary from simple error handling wizard (just the best way for end user self-service with OTT terminal or application) to rather big front end and middleware system with integration interfaces to
• Billing
• Inventory
• and its own engine for Root Cause Analyses, SLA Management and BI of user experience and error handling

Troubleshooting system always intend to improve customer experience when problem occurs and focuses of following benefits:
• Reduction of AHT (Average Handling Time)
• Increase of FTR28 (First Time Right: customers that do not call back within 28 days)
• Higher quality in escalations from first line to second line (onsite and remote support)
• Increase when we ask the customers after a call “How well informed to you feel?”
• Increase in CSAT (customer satisfaction score) for Hotline calls
• Reduction in number of customers with an unacceptable fault-handling experience

In further post we'll deep more into the idea of the Troubleshooting system.

31/01/2018

Way to increase customer satisfaction for Telecom & OTT

Customer Experience is a set of impressions that a client receives when interacting with a company that provides him with a service or supplies a product. Customer Experience management is most relevant for companies working with a mass consumer in a market with a high level of competition, such as Telecom, IPTV and OTT.

Various studies say that attention to Customer Experience leads to an increase in the level of customer loyalty, increases the amount of their spending on a favorite brand, serves to spread positive information about the company, which leads to an increase in the number of customers.

But the real world of Customer Experience for the biggest part of companies is something like customers are annoyed by long and complicated voice menus. Perhaps the structure seems to be optimal and convenient, but the client will not appreciate it. You are not called to hear "Welcome to our Supercompany, your call is very important for us, the operator will answer you in 10 minutes."

We suppose that your customers are tired to hear and feel next:
- Waiting on hold
- Unlearned operators
- Infinite redirects

So companies invest hundreds of thousands in automation of call centers and quality control systems to improve Customer Experience, but there are some other ways which are more sufficient and lead to lower Opex.

Exist various methods for measuring and managing customer loyalty, based on their satisfaction with customer experience. Most used metrics are Net Promoter Scores (NPS) and CSAT (customer satisfaction score).

Imagine how you could increase NPS and CSAT via
- Ready solution to fix
- Reduction in the number of customers with an unacceptable fault-handling experience
- Higher quality in escalations from the first line to the second line

Most widespread ways to improve customer satisfaction are Customer Service Management and Self-Care Portal. But a more comprehensive solution for this is TroubleShooting System.

What is TroubleShooting System in a few words?

The system is intended for companies that provide telecoms services and that are interested in raising the efficiency with which they handle customer complaints related to problems that arise in connection with these services.

The system's intended users are first-line support operators who receive customer complaints and carry out a preliminary analysis of the problem, and also second-line experts who carry out the specific technical tasks of localizing the issue and solving it.

It does not matter what activities your contact center is engaged in receiving orders or registering service calls. In any case, all this is communication with customers, which means that all this is sales!

Read about TroubleShooting System functionality, benefits and SourceX cases to improve Customer Experience for Telecom in the next updates.

12/06/2017

http://sourcex.net/oracle-postgresql-migrations-works/

PostgreSQL is the most advanced open source database, which relies on 15 years of active development and architecture evolved and proven. It has earned a solid reputation for reliability and data integrity. Like any enterprise-class database, PostgreSQL boasts sophisticated features such as Multi-Ve...