Uspacy

30/09/2026

We keep saying that a product like ours can never truly be finished. There will always be something to add, speed up, simplify, make more convenient, or remove from your daily routine altogether and let Uspacy handle it for you. And that’s exactly what we spent September doing.

More personalization means more convenience and freedom. From now on, Uspacy’s main menu can look exactly the way you want it to! You can hide sections you rarely use and move your most frequently used pages right to the top. You can even create your own sections and add exactly the pages you need. Everything is designed to help you stay focused on what matters and avoid wasting time on unnecessary actions!

Want to stay up to date with everything happening in your company? That’s why we’ve introduced email notifications to complement our intelligent notification system across your workspace and apps.

All customers now have access to the ex*****on history of Conditional Actions and Processes. This makes it much easier to troubleshoot complex business processes and provides complete transparency into how automations work. We’ve also added task cloning to Conditional Actions and Processes.

You can now send a generated document or a file from a field directly in an email, giving you maximum flexibility when working with documents. And we’ll let you in on a secret — some major news about working with documents is coming very soon.

You can now add yourself to a Task as an Observer. Employees can become observers without being invited by the person responsible for the task. This was a real pain point for larger teams.

We continue to strengthen the connections between Mail and Tasks, so you can now see information about a linked email in a Task and vice versa.

We’ve also updated the email recipient dropdown. No need to type an email address manually — simply select it from the list.

We’ve also added email templates for Mail and CRM. No more typing the same messages over and over again — just choose a ready-made template.

If you’re merging CRM entities, it would be a shame to lose your email correspondence and interaction history along the way. That’s why our users can now merge emails when merging duplicates.

In September, we added product permissions. You can now flexibly configure which employees have access to view and edit the product catalog.

We continue to develop our marketing tools, so we’ve added the ability to create Smart Objects from Uspacy Forms. This opens up a wide range of new ways to use forms for non-standard business processes.

And finally, the WIX integration automatically sends inquiries from your website to your CRM, so you can manage the entire customer journey in one place.

All September updates are already available, so enjoy them, build your company’s processes, and stay focused on what matters!

25/09/2026

goodw**e is a Ukrainian w**e and gourmet food retailer that brings together thousands of w**es from around the world, spirits, food products, its own production, and a curated selection of products for the home and everyday life.

The goodw**e team chose Uspacy to address their telephony, omnichannel communications, and CRM needs within a single platform. Read our new success story to learn how the implementation went and what benefits goodw**e gained from working with Uspacy.

Telephony, messaging apps, and CRM in one workspace. Learn how Uspacy CRM helps the goodw**e team manage customer inquiries, view customer history, and hand off requests between shifts without losing context.

01/09/2026

No major launches this time — but we’ve put together a whole collection of improvements. None of them qualifies as the release of the year on its own, but together they make Uspacy noticeably more convenient in all the little details of your everyday work. Isn’t that exactly what you expect from our product?

We’ve seriously optimized and accelerated our CRM: cards now load 10x faster and Kanban boards 4x faster. So it’s official: when it comes to speed, the only thing left ahead of us in the Universe is light!

List/tag field values now sync. You can get on with your work while identical values stay in sync across different entities. Fewer data inconsistencies, more order in your CRM.

You can now manage the activity status of list/tag field values. Deactivate anything you no longer need: it will remain in existing records but will no longer interfere when creating new ones.

Why create the same thing twice when you can simply copy it? Copying a field from another entity solves exactly that problem. It copies all settings and values. Faster, easier, and no more wondering whether you’ve forgotten something.

This month, we introduced entity cloning for products and company details — so the copy now really does look like the original. Products and company details transfer with the entity. Clone a deal or invoice, and there’s no need to rebuild everything from scratch.

A visual indicator for applied filters — a tiny dot that answers the big question: “What exactly is being filtered here?” You can immediately see which filters are active — Simple or Advanced.

Sometimes complex filters simply need more room. That’s why we’ve added the ability to resize the filter panel — stretch it or narrow it as much as you like.

Smart filters in Processes now offer the same flexibility as in CRM. More conditions, more precise entity selection, and much more room for sophisticated automation scenarios.

The new “Clone Entity” action in automations now lets entities multiply by themselves. Processes and Conditional Actions can automatically create copies of deals, orders, and anything else that needs repeating.

We’ve added an explanation for why an automation has been disabled. Now, if something stops working, Uspacy will immediately tell you why. Less detective work, more transparency.

The change author indicator in the history now always makes it clear whether a person, a Conditional Action, or a Process made the change. No mysteries — every change has an author.

New dynamic date filters in Analytics — “this month”, “last week”, and other periods — now update automatically. Time moves on, and your reports move with it.

We’ve added the ability to copy values from scorecard reports, so the number you need can now be copied with a single click. Because even a few unnecessary actions are still routine.

Date and user filter exclusions in the dashboard’s global filter allow individual reports to follow their own rules. Different periods and data slices on the same dashboard — without any conflicts.

We’ve also fixed several minor issues in Analytics this month, making reporting even more stable.

We’ve updated how connections appear in emails, so CRM relationships in Mail now look the same as they do in External Channels. Less visual inconsistency, more logic across every communication channel.

We’ve also added CRM connection indicators to the email list. Now you can see the relevant relationship before even opening the email. Fewer clicks, faster communication.

CRM connections can now also be enabled automatically for a mailbox. If you send an email from a customer card, Uspacy will automatically manage the connections. A complete communication history without any extra effort.

You can now disable mandatory fields on the free plan — giving non-commercial users a little more freedom. Because free shouldn’t mean inconvenient.

Creating Tasks and Leads by voice in the mobile app sounds like magic, but it already works. You simply speak, and Uspacy creates the entities you need in CRM! Science fiction? Not anymore.

Thanks to the integration with Horoshop, Ukrainian e-commerce is now even more closely connected to Uspacy. Connect your online store to CRM and manage orders and customers in one workspace.

The Pabbly Connect integration is another bridge between Uspacy and thousands of other services. Connect apps, transfer data, automate workflows — without writing a single line of code.

All August updates are already available, so enjoy them, build your company’s processes, and stay focused on what matters most!

24/08/2026

🇺🇦 Today, we celebrate not only the birthday of Ukraine, but also the strength that has always lived in the hearts of Ukrainians.

Ukraine’s independence is not just a historical fact, but a symbol of resilience, struggle, and devotion to our identity. Time and again, the enemy has tried to strip us of our language, our memory, our culture. However, the Ukrainian people have proven that the roots that grow deep in this land are stronger than any artificial geographic or state formations that try to destroy them.

Today, we look to the future with confidence: after every trial, the sun rises again over our golden fields and blue skies. And that sun is a symbol of faith, unity, and life.

Happy Independence Day, Ukraine! 💛💙

31/07/2026

More than twenty — and we’re not talking about the temperature (though that would be nice in the middle of summer). We’re talking about the number of new features and improvements Uspacy released in July. From small quality enhancements to major upgrades, here’s everything that’s new.

Many of you have been waiting for reminders for Activities and Task deadlines. Now you can choose how far in advance you’d like to be notified and where you’d like to receive the reminder — in your Uspacy workspace or by email. No more forgotten meetings or missed deadlines.

We’ve also expanded the information available for Activities. You can now see who completed an activity and when, as well as who completed it first and when. In addition, we’ve added more places where you can quickly copy a link to an activity.

This month, we’ve significantly optimized the Task Board. Dragging cards, switching between columns, and loading Kanban boards are now faster and smoother than ever.

The new document generation engine in Processes and Conditional Actions makes it possible to fully automate document creation from templates. Contracts, invoices, acceptance certificates, and other documents can now be generated automatically when specific conditions are met or at a particular stage of a process.

Communication channels in the Website Widget now support Telegram, Viber, and Instagram. Visitors can instantly continue the conversation in their preferred messenger, while your team still receives and manages the chat inside Uspacy.

You can now connect multiple accounts from the same telephony provider simultaneously. Whether you’re using Ringostat, Kyivstar, Unitalk, or another supported provider, you can connect multiple accounts at once — perfect for companies with multiple branches, brands, or departments.

We’ve also updated the lifecell telephony integration, allowing lifecell customers to fully integrate their calls with Uspacy CRM. On top of that, new Call Analytics reports provide detailed insights into call volumes, durations, distribution across employees, and other key telephony metrics directly within the Analytics section.

We’ve significantly expanded our payment capabilities with integrations for LiqPay, Portmone, WayForPay, RozetkaPay, and Stripe. You can now generate payment links and track payment statuses using your preferred payment provider.

Signing in with Google is now available. Log in to Uspacy with a single click using your Google account — no need to remember yet another password. Fast, secure, and familiar.

User activity statuses have been added, making it easy to see which teammates are currently online and available for communication.

You can now mark all chats as read with a single click, instantly clearing your unread counter and helping you start the day with a clean slate.

Workspace administrators can now moderate all email inboxes within the workspace, making it easier to assist colleagues with email configuration while ensuring compliance with corporate standards.

A new Activities filter in Leads lets you filter leads based on the presence and parameters of scheduled activities, making it easier to organize follow-ups and ensure nothing slips through the cracks.

Products can now be added to Leads, Deals, and Smart Objects immediately during record creation, without having to save the record first. We’ve also introduced partial name search when adding products, making it much faster to find the right item.

The new filter panel in the Requests Log makes searching, filtering, and analyzing customer requests more convenient and intuitive.

Chat Notes are now available. You can add internal notes to any customer conversation, helping you and your colleagues capture important context, agreements, and customer-specific details without exposing them to the customer.

Comment drafts are now automatically saved for Tasks and News Feed posts, protecting your work from accidental loss.

Finally, administrators can now manually trigger reindexing whenever needed — a feature your Uspacy admins will certainly appreciate.

All July updates are now available. Enjoy the new features, build even better business processes, and stay focused on what matters most.

09/07/2026

We have great news: Uspacy has been included in Forbes Ukraine Next 250, the fourth annual ranking of the 250 most promising small and medium-sized companies in Ukraine. A total of 660 companies applied to participate. The companies were evaluated not only on their financial performance, but also on product innovation, growth rate, market potential, export potential, management effectiveness, and the originality of their marketing approaches.

For investors and large companies, the ranking serves as a tool for identifying promising partners, customers, and investment opportunities. For readers, it is a list of businesses worth watching over the coming years.

Congratulations to all our customers, partners, and our team. By choosing Uspacy, you make the right decision every day and invest in the future!

30/06/2026

Meteorologists are talking about record-breaking heat in Ukraine. But what do they know about records if they haven’t yet seen Uspacy’s massive list of the hottest updates released in June?

This month, we introduced two new apps in the Uspacy Marketplace: Aircall integration and TikTok Lead Forms. These new solutions are designed for companies operating in international markets and using modern platforms to promote their services.

June was especially productive for our analytics tools.

First, we introduced a new Sales Funnel report available in two views. In addition to the traditional Classic Funnel, the new Actual Funnel provides a much deeper understanding of how leads and deals move through the pipeline by distinguishing between “the lead was on the stage” and “the lead skipped the stage.” This gives a much clearer picture of where conversions are being lost and which pipeline stages add no real value while only slowing the process down.

Second, we added analytical reports for chats in External Channels. You can now analyze conversation volume, response times, and other key customer communication metrics across external channels. We also introduced Mail reports and added the ability to reset the Period filter.

On top of that, we significantly improved analytics performance. From now on, every analytics report and dashboard loads at least 10 times faster.

Our flagship features—CRM and Tasks—also received major improvements.

Customizable Kanban cards in both CRM and Tasks now allow you to choose exactly which information is displayed on each card.

We also introduced the ability to duplicate saved filters in CRM and Tasks. Instead of creating a new filter from scratch, you can simply copy an existing one and make the necessary adjustments, saving valuable time.

In addition, we’ve introduced a new Schedule board view for Contacts and Companies. It automatically organizes records into columns based on how soon their scheduled activities are approaching.

We also made significant improvements to the Communication Center.

The website widget now supports a Contact Request Form. Group chats now show exactly who has read each message. Any participant can now invite new people into an existing chat.

When searching within chats, files and links now appear immediately—even before entering a search query—making it much easier to find the document or link you need.

Muted chats are no longer included in the unread message counter, allowing you to focus only on conversations that truly require your attention.

Support for tables when composing messages makes it much easier to share structured information with colleagues.

That’s not all. We also introduced dynamic insertion of the employee’s name as the email sender, the ability to copy a direct link to an email, and filtering emails by sender name. You can now quickly filter conversations by a specific sender, and email processing and read statuses are fully synchronized.

We’ve added access permissions for the Service Requests Log and introduced an option to allow all group members to view tasks.

Processes now support variables and constants in branching logic and filters, while Conditional Actions and Processes now support dynamic parameters in email links.

You can now hide former employees throughout the system.

Additionally, whenever you open a user selection field, your own profile now appears at the top of the list, making data entry faster.

Finally, browser tabs now display the name of the currently opened entity or section, making it much easier to navigate when working with multiple tabs.

To be honest, this month’s list of updates is so extensive that we’ll simply finish with the remaining improvements and fixes.

We’ve improved lead completion logic when required fields are present, preserved the selected number of records per page when resetting filters, removed unnecessary Task notifications, fixed filtering logic in the Products section, corrected the display of top banners (such as subscription expiration reminders and webinar invitations) on tablets, and improved navigation to chats from both full and compact employee profiles—including when the profile is opened on top of a Task or CRM record.

And the best part? Every June update is already available.

Enjoy the new features, build better business processes, and stay focused on what matters most.

02/06/2026

During May, we delivered several important updates, refined long-awaited details, and made everyday work in Uspacy a little simpler and more comfortable. As always, we’ve gathered the most notable improvements in one place to show what our team has been working on over the past few weeks.

The headline feature of May is the Facebook Lead Forms integration. Leads from Facebook Lead Forms now flow directly into Uspacy CRM automatically. No third-party integrations required, and your data stays up to date as long as your Facebook ads are running.

The Monobank (plata by mono) integration allows you to create payment links and automatically receive payment statuses. No more waiting for accounting confirmations to find out whether an invoice has been paid.

We introduced Data Tables in analytical reports. You can now view report data in a detailed table format, which is especially useful when precise figures matter more than overall trends. We also added support for average values in reports, allowing you to analyze average order value, average quantities, and other important business metrics.

Uspacy now integrates with JustCall, one of the world’s most popular cloud telephony providers.

Live updates in the Activities section keep schedules and team events synchronized in real time.

The “Typing…” indicator is now available in chats, bringing a familiar messaging experience.

The “Created Date” and “First Response Date” fields in the Tickets Log can now be used to evaluate response times to customer inquiries. In addition, the Tickets Log's filtering and sorting capabilities make it easier to find and analyze requests by different criteria.

Filtering employees by custom fields lets you quickly find colleagues based on additional profile data, making it easier to navigate large teams by skills, specializations, or other attributes.

Quick copying of phone numbers and email addresses is now available in CRM tables, Smart Objects, and the Employees List. One click copies contact details to the clipboard without opening the record.

Mentioning colleagues with “+” in addition to “@” is now supported. This small but useful enhancement gives users more flexibility when mentioning teammates in comments and messages.

Duplicate detection when creating related entities helps maintain clean data. Even when creating a new contact directly from a deal card, Uspacy now checks for duplicates and alerts you if the customer already exists in the database.

New TikTok, Threads, and YouTube labels have been added to Social Network fields, making it easier to store links to these popular platforms. This is especially useful for marketing agencies and companies working with influencers and content creators.

Variables and constants are now available in Processes. This takes complex process automation to a new level, bringing it closer to full-scale programming in a no-code environment.

You can now define and display value codes in List and Tag fields. This means that field options can include not only display values but also IDs/codes, which remain visible and accessible after creation.

All May updates are already available. Enjoy the new capabilities, build better business processes, and stay focused on what matters most!

21/05/2026

Today, Ukrainians celebrate Vyshyvanka Day — a celebration of our traditional national clothing. And judging by the wonderful and beautiful people filling the streets of Ukrainian cities, we do it with style and pride!

The Vyshyvanka has deep roots reaching back to pre-Christian times. Archaeologists have discovered ornamented garments in Scythian burial mounds dating from the 4th to the 6th century BC. By the 9th–13th centuries, embroidered clothing had become a symbol of status worn by princes and their courts. The development of weaving and embroidery techniques in the 15th–17th centuries spread throughout modern-day Ukraine. By the 19th century, the vyshyvanka had become part of both everyday and festive life. Then came the Soviet period — it was not officially banned, but it was suppressed, like many expressions of Ukrainian national identity. In recent decades, and especially after 2014, the vyshyvanka has become a powerful symbol of who we are.

For us, it is not just a piece of clothing — a shirt, a dress, or even a T-shirt. It is part of our cultural code. It symbolizes respect for the world, unique self-expression, and national identity. It is also a talisman that has accompanied and protected Ukrainians through centuries and changing empires. And it continues to do so today, in these turbulent times.

Happy Vyshyvanka Day!

30/04/2026

April is coming to an end — and it’s the perfect moment to look back and honestly answer: has your work become more convenient and faster? At Uspacy, that’s exactly what we’ve been focused on over the past month.

Do you hear that pleasant notification sound? That means sound notifications for Internal and External chats are now available. So you won’t miss an important message, even when working in another tab or application.

We’ve also introduced notifications for messages from External channels — clients in messengers and social media. You’ll hear them just like internal chat messages, which is critical in both the web version and the Uspacy mobile app.

Another step toward fully “bringing Uspacy to life” — real-time updates in tables and kanban boards when creating CRM entities and Tasks. Now, new records appear instantly right after they are created by you or your colleagues, without the need to refresh the page.

In April, we introduced the ability to add any CRM entity fields to quick replies in External channels. Now, quick reply templates can include not only standard dynamic variables but also any fields from lead, deal, or contact cards.

Dynamic values are now available in filters and branching within Processes. Now you can use not only static values for checking conditions, but also dynamic ones — from previous process steps or related entities.

The ability to allow or restrict process launches by other processes, or to trigger them based on conditional actions, is a fine-tuning feature for complex automations. It prevents accidental cyclic triggers and provides more control over the architecture of business processes.

Details of related entities are now available in Smart Objects for the Document Generator. Now you can pull not only the data of the object itself, but also the details of related entities. This allows you to generate complete documents with all the necessary information.

Administrators can now complete a group of tasks in one click, which is especially useful when closing projects, archiving old tasks, or performing a bulk cleanup of outdated records.

Improved synchronization of recurring events with Google Calendar ensures your schedule is accurate, regardless of where the event was created or modified.

From now on, your Uspacy calendar displays not only the events you created but also the meetings your colleagues have invited you to.

You can now display custom employee profile fields in tables. Moreover, they can also be shown in the short profile view. These updates provide even more convenience in managing your team.

CallsApp telephony users can now flexibly configure the responsible person and the source separately for answered and missed calls, ensuring highly accurate automation of incoming requests.

And finally, a small but pleasant detail — thousand separators for monetary values in reports. Agree, 1,000,000 looks much better than 1000000.

All April updates are already available, so enjoy them, build your company’s processes, and focus on what truly matters!