05/08/2026
🚀 We're Hiring: Customer Renewal & Retention Specialist
Are you passionate about customer relationships, renewals, and driving business growth? Join our team!
What We're Looking For:
✅ Minimum of 4 years of experience in renewals, customer retention, account management, collections, business development, or inside sales within a B2B software or technology environment.
✅ Experience using Salesforce CRM for pipeline management, reporting, and workflow management.
✅ Strong understanding of subscription, direct sales, channel sales, or customer renewal models.
✅ Excellent negotiation, communication, relationship management, and customer service skills.
✅ Demonstrated ability to manage difficult customer conversations while maintaining a positive customer experience.
✅ Strong organizational, analytical, and time-management skills with the ability to manage multiple priorities.
✅ Self-motivated with the ability to work independently while collaborating effectively with cross-functional teams.
✅ Fluent in spoken and written English & Spanish language.
✅ Experience with network monitoring, cybersecurity, or IT infrastructure solutions is an asset.
✅ Customer-focused with a results-oriented approach to revenue retention, renewals, and collections.
Key Responsibilities
📌 Manage the full customer renewal lifecycle, including renewal notifications, quote preparation, customer follow-ups, contract renewals, and response tracking.
📌 Experience in software renewal focusing on managing subscription end-dates, retaining clients, and securing recurring revenue.
📌 Proactively contact customers regarding upcoming renewals, overdue invoices, outstanding balances, and billing-related inquiries.
📌 Negotiate renewal terms, payment arrangements, and contract extensions in accordance with company policies.
📌 Build and maintain strong customer relationships to maximize customer retention and minimize churn.
📌 Identify at-risk renewal opportunities and escalate complex issues to senior team members when appropriate.
📌 Identify opportunities for account growth through upselling and cross-selling during the renewal process.
📌 Resolve customer inquiries related to renewals, subscriptions, contracts, and billing in a professional and timely manner.
📌 Maintain accurate customer, renewal, collections, and account information within Salesforce CRM.
📌 Collaborate closely with Sales, Finance, Customer Success, and other internal stakeholders to ensure a seamless customer experience.
📌 Prepare and maintain renewal forecasts, collections reports, pipeline updates, and account status reports.
📌 Consistently achieve or exceed renewal, collections, customer retention, and revenue targets.
🎧 Join our ON-SITE team and enjoy:
💥 Competitive salary + benefits
💥 Paid training
💥 Real career growth opportunities
💥 A fun, energetic & supportive environment
Ready to take your career to the next level?
📲 Send your résumé via WhatsApp today: 7227 0058
Your next opportunity starts here! 💙
