Live Agent - Multi-channel help desk

05/06/2026

Ever feel like your AI chatbot keeps tripping over the exact same customer questions? 🤦‍♂️

Usually, fixing this means manually updating your knowledge base, writing new FAQs, and retraining your bot. Not anymore!

With LiveAgent’s new AI self-learning loop, your chatbot literally learns on the job.

How it works:
1️⃣ A customer asks a question your chatbot doesn't know.
2️⃣ The ticket is escalated to a human agent who solves the problem.
3️⃣ Once resolved, our AI agent automatically analyzes the ticket, extracts the solution, strips out any private customer data, and updates the chatbot's memory.

Give your support team their time back: https://www.liveagent.com/features/self-learning-loop/

29/05/2026

Nobody on your support team actually enjoys updating the company wiki. 🤐

When agents get slammed, documenting complex solutions is the first thing that gets forgotten.

We just launched a permanent fix: The LiveAgent AI Self-Learning Loop. 🚀

Our AI automatically reads your resolved human tickets, extracts the logic, and updates your system's memory. No manual writing required. Your help desk literally gets smarter with every closed ticket.
Comment "LOOP" below and our team will DM you the setup details instantly 👇

22/05/2026

We’re blushing! 😊

A huge thank you to Aphrodonis Media Group for this incredible 5-star review on Trustpilot! 🌟

They’ve been with us for a few years now, and we love hearing that our team is making their lives easier. A special shoutout to our support superstars, Oleh and Jakub, for providing the "real human support" our customers deserve.

At LiveAgent, we believe great software shouldn't cost a fortune or come with complicated hurdles.

Check out what else our customers are saying here: https://www.trustpilot.com/review/liveagent.com

18/05/2026

AI handles 80% of your support. The other 20% defines your brand. 🤖🤝

In 2026, automation is no longer a luxury—it’s the standard. But here is the paradox: a "bad bot" experience is now a leading cause of customer churn.

The real cost of a "clunky" handoff:
📉 30% Churn Risk: One out of three customers will leave after being "stuck" in a bot loop.
💰 Wasted Budget: You pay for the ticket twice when your agent has to restart a conversation from scratch.
🚫 Lost Trust: Context is the currency of loyalty. Without it, you’re bankrupting your CX.

At LiveAgent, we believe in Hybrid Intelligence. Speed where you want it, and a human soul where you need it.

Read the full analysis here: 👇
https://www.liveagent.com/blog/ai-support-paradox/

Discover why the smartest businesses in 2026 are combining AI speed with human empathy. Learn how Hybrid Intelligence and seamless human handover can boost ROI, reduce churn, and build lasting customer trust.

10/05/2026

Your May LiveAgent update is here, and it's packed!
AI Agents, AI workflows, MCP integration, cleaner chatbot messages, and more. We've been busy building, and we're not slowing down.

Hit the link to catch up on everything new this month 👇

https://www.liveagent.com/blog/liveagent-may-2026-product-update/

07/05/2026

Business owners lose $3.7 trillion every year to bad customer experiences.
Most of it? Fixable with better context at the right moment.
Your support queue is already full of growth opportunities. Maybe you just can't see them yet.

Curious how to change that ?👇

https://www.liveagent.com/blog/customer-support-sales-opportunity/

28/04/2026

Ever wish your support inbox could just... handle itself?
We built something for that. Our AI Autoresponder replies to incoming tickets the second they arrive: day or night, weekday or weekend.

It only pulls answers from sources you control, so your customers always get accurate, on-brand replies.

And the best part? Your team only gets pulled in when something genuinely needs them.

Sound too good to be true? See exactly how it works:
👉https://www.liveagent.com/features/ai-autoresponder/

15/04/2026

🎉 Celebrating LiveAgent’s cloud transformation: Now faster, more stable, and built for scale.

After modernizing our infrastructure with LiveAgent on Amazon Web Services + Labs, we achieved:

✔️ Tenant migration in 10 minutes or less

✔️ 70% faster tenant onboarding

✔️ 85% faster deployment cycles

✔️ Significantly improved stability and fewer outages

✔️ Scalable multi-region architecture built for global growth

This wasn’t just an infrastructure upgrade — it was a shift toward faster innovation and enterprise-grade reliability.

Full AWS case study here 👇
https://aws.amazon.com/solutions/case-studies/quality-unit-labyrinth-labs/

10/04/2026

Don't let this slip away... ⏳

Spring is for growth, not for messy inboxes. We’re offering our biggest discount of the year—up to 75% OFF LiveAgent👇

https://www.liveagent.com/spring-deal/

08/04/2026

April is here, and so are some major LiveAgent upgrades! 🌸

We’ve been listening to your feedback, and this month’s update is all about making your daily tasks easier. Check out these highlights:

✅ Call Listening: Support your team from the sidelines with our new silent ally feature.

✅ Resolved Date Fix: Your data is safe! Resolved dates are now preserved even after a ticket is closed.

✅ Better AI: Our AI Answer Assistant just got a "makeover" for a much simpler configuration.

Plus, don't miss our Spring Promotion! Get up to 75% OFF using the codes:

🌿 SPRING-50M - to get -50% on any monthly plan

🍀 SPRING-75Y - to get -75% on any yearly plan

Catch all the details here:
👉 https://www.liveagent.com/blog/liveagent-april-2026-product-update/