Live Agent - Multi-channel help desk

29/08/2026

Scaling customer support doesn't have to mean doubling your headcount.

For the next 72 hours, you can get 33% off LiveAgent combined with a tailored AI setup powered by FlowHunt to handle routine tickets automatically.

⏳ Offer expires August 31.

If you've been considering upgrading your tech stack for Q4, this is your sign.

👇 Grab the deal before time runs out:
https://www.liveagent.com/summer-promo/

27/08/2026

🥳Big news: LiveAgent has been named a Summer 2026 Leader by SourceForge, placing us in the top 5% of highly reviewed products out of more than 100,000 listed on the platform.

This award isn't based on marketing spend, it's calculated directly from the volume and quality of recent user reviews. Right now we're sitting at 4.8/5 overall on SourceForge, with 4.8/5 for support and 4.7/5 for ease of use across 159 verified reviews.

What our users highlight most: a clean, intuitive interface, everything (email, chat, social, calls) managed from one dashboard, and a support team that responds fast when it counts.

And this isn't a one-time thing, LiveAgent has made SourceForge's Leader list before too.

Read the full story: https://www.liveagent.com/blog/summer-2026-leader-award-sourceforge/

20/08/2026

Good news if you're already set up right: Spain's Law 10/2025 requires a real human to be reachable, fast response times, and a clear complaints trail, and that's exactly what a connected help desk gives you by default.

If you serve customers in Spain, here's the quick version:
✅ 95% of calls answered within 3 minutes
✅ A real human option alongside any chatbot
✅ Complaints logged and easy to pull up
✅ Sales and support kept clearly separate

The compliance deadline is 28 December 2026, plenty of time if your channels are already tied together instead of scattered across inboxes and spreadsheets.

See exactly what the law requires and how to check your setup 👇

Spain's Law 10/2025 bans chatbot-only customer support and requires 95% of calls answered within three minutes by 28 December 2026. Here's who must comply and what to fix first.

12/08/2026

🚀Take a look at what just dropped in LiveAgent for August:
1️⃣ Next-Gen AI Agents: Automated, background AI assistants powered by Model Context Protocol (MCP) to tackle routine ticket tasks hands-free.

2️⃣ API v4 Launch: A fresh set of API endpoints to give developers expanded flexibility and seamless platform connectivity.

3️⃣ Optimized Answer Assistant: The 60-second ex*****on cap is officially gone—you get total control over long-running AI tasks.

4️⃣ Smarter Rule Management: Seamlessly reorder conditions via drag-and-drop without losing your setup when changing triggers.

We’re keeping the momentum high all summer long. Which feature are you most excited to try first?

Check out the complete product release notes:

Explore LiveAgent's August 2026 updates, featuring the launch of AI agents, the new API v4, an unlimited Answer Assistant, and easier rule editing.

06/08/2026

Scale doesn't have to cost you quality.

Because so many of you asked, we're keeping the offer alive: 33% off + a free AI Agent setup, through August 31.

AI ticket triage. Ticket validation. 24/7 AI chat. All included.

Claim your discount before it's gone for good:
https://www.liveagent.com/summer-promo/

31/07/2026

Before your next chatbot demo, score it on these 8 things:
☑️ Use case fit
✅ Channel coverage
☑️ Total cost
✅ Integrations
☑️ Pilot accuracy
✅ Escalation
☑️ Setup time
✅ Reporting

We built a free evaluation scorecard so you're not relying on vibes (or a good salesperson) to make the call.

A step-by-step buyer's checklist for choosing an AI chatbot in 2026: use case, channels, budget, integrations, a week-1 pilot, red flags, and a scorecard.

29/07/2026

⏰ FINAL COUNTDOWN: Free AI Agent Setup Expires Friday! ⏰

If you've been thinking about automating your repetitive tasks, this is your last chance to let our experts do the heavy lifting for $0.

When the clock strikes midnight this Friday, July 31st, you lose access to:
✅ Done-For-You Setup: Built around your business workflows.
✅ Team Training: We onboard your staff so you don't have to.
✅ Free AI Credits: Paid for by us all the way until Jan 1, 2027!

Don't let your free features expire. Tap the link below to claim your spot before Friday!

👇 Book your free setup call here: https://www.liveagent.com/schedule-a-call/

26/07/2026

If your support agents are spending half their day clearing out spam bots instead of helping actual buyers, your workflow is broken. Reclaim their time with automated spam-blocking, and grab 33% off LiveAgent plus a free AI Agent to keep your inbox clean.

👉 Get 33% off + your free AI setup:

22/07/2026

The future of customer support is multimodal. 🔮

But what does that actually mean?

It means your customers don't want to choose between only text or only voice anymore.

They want to start with a text, drop in a quick video of the issue, and maybe hop on a quick call—all in one seamless thread, without ever repeating themselves.

It’s the difference between describing a "weird rattling noise" in writing, and just recording a 5-second clip of it.

In fact, 75% of consumers say they would choose a competitor purely because they allow this kind of flexibility.

If your support team is still forcing people to "pick a lane," you're losing time and customers.

Here is why multimodal support is no longer optional:

👉 https://www.liveagent.com/blog/what-is-multimodal-customer-support/

19/07/2026

Get 33% off LiveAgent plus a free AI Agent to instantly summarize complex tickets, suggest the perfect replies, and keep every conversation seamless.

👉 Claim your 33% discount and free AI setup here: https://www.liveagent.com/summer-promo/