23/05/2025
The cat (or should I say, Lion?) is out of the bag! 🦁
Introducing Singa, our beloved Kindness Lion, now brought to life as a WhatsApp chatbot — powered by the latest in-house advancements in Large Language Models (LLM), Retrieval-Augmented Generation (RAG), and agentic bot technology, developed right here at Originally US - Mobile App Development Singapore!
Unlike typical NLP chatbots in Singapore that rely on fixed options or keywords, Singa supports full natural conversation and understands your queries just like a human would.
To the best of our knowledge, this is the first public-facing LLM-powered chatbot embodying such an iconic local mascot in Singapore!
Behind the scenes, it’s been an incredible journey.
// Our Journey To Singa //
While most know us as a mobile experience consultancy, since late 2023, we’ve quietly built an internal LLM team dedicated to researching and developing cutting-edge AI solutions.
Our mission? To create a chatbot that truly meets real needs — answering real questions with the power of the latest AI innovations like RAG and agentic chatbots capable of performing actual tasks.
At the same time, our AI agent had to avoid common pitfalls of general LLMs — no hallucinations, no unauthorized information, and a deep sensitivity to Singapore’s unique context, local slang, and nuances.
It took over a year to develop.
When the opportunity arose to power the iconic Singa mascot with our LLM technology, we pounced!
Together with our consultancy partner, Brain Juice Collective, we carefully crafted Singa’s mantra, objectives, tone, and personality — shaped through focus group discussions with the public.
We meticulously designed conversation flows to help the Singapore Kindness Movement (SKM) achieve its goals.
The result? Singa in chatbot form. Singa chats with you, introduces the latest Kindness Day exhibit at Changi Airport, surveys your experience, sends timely reminders, answers your questions about SKM and grassroots movements, and even shares tips on spreading kindness.
We’re genuinely excited to see how users will engage with Singa — to chat, learn, and create new memories with Singapore’s most iconic mascot in an entirely new way.
This chatbot is more than technology; it’s a bridge connecting hearts through kindness, powered by innovation.
To check out the Singapore Kindness Day – Let Your Kindness Bloom exhibit and experience Singa the chatbot for yourself, visit:
📅 23 May – 22 June 2025
📍 Changi Airport Terminal 3, Arrival Hall Level 1
🕚 11am – 9pm daily
We can’t wait for you to meet Singa and join us in spreading kindness!