28/12/2018
ONLY FOR SINGAPOREANS/PR/LTVP or LTVP+ with PLOC
Please read through the requirements and email your resume to the email at the end
Work Schedule: Monday to Friday – 4 hrs daily / 20 hrs per week.
Yearly Contract
Job Description: The role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests.
Activities listed but to limited to:
Identifying, diagnosing, and resolving the level one issues in computer hardware and software in a laptops and PCs for corporate users.
Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals for the users.
Providing general onsite desktop support, project coordination, imaging/ re-imaging PCs, and laptops for the Singapore Corporate office.
Providing one on one assistance to the end user regarding the technical IT related matters, either by phone, mails or in person for local Singapore users.
Resolving network related issues like local area connection problem, network access, emails, internet, dial-ins, etc working with the remote teams.
Coordinating with internal or external support teams for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
Follow the defined plans for increasing overall desktop platform optimization and standardization
Work on SLA basis troubleshooting Incidents (incident management) implementing changes (change management) and coordinating software releases and patches (release management)
Create and manage application deployment objects for new and existing software
Correct usage of a self-provisioning pool of applications using SCCM for EUS purposes.
100% accountable for the overall user satisfaction of End User Support in Singapore
Manage deployment of security patches, critical updates and service packs on a timely basis
Maintain ongoing communications with support teams regarding application issue resolution and general workstation management support
Provide 2nd level support for the desktop platform
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Work with key platform vendors for support to resolve issues as well as platform strategy development
Coordinate applications release with Software Solutions and QA teams and business owners
Coordinate release of patches/critical updates and service packs
Monitor End User Support HPSM queues to ensure issues are resolved timely for issues reported in the Singapore office.
Provide mentoring, guidance and professional development support to others on staff when needed
Work on special projects as needed
Reports to Service Delivery Manager
Assure all activities above are replicated across the other team members to avoid single point of failure on them.
Assure all activities are documented for future internal reference.
Interested parties, please email to [email protected] with the subject title "Job Application: End User IT Support (Permanent Part-time)"
