AiChat

AiChat AiChat is a leading GenAI-Powered Conversational Customer Experience platform

AiChat is a leading A.I-Powered Conversational Customer Experience platform designed to help brands automate business processes in customer service, marketing and commerce via social messaging apps. The company is based in Singapore, Malaysia & Indonesia with a diverse team of experienced digital marketers, user experience designers and A.I experts who help brands to develop effective messaging and A.I strategies that improve customer experience and drive business ROI. Some of the trusted brands who have already adopted AiChat's solution include Philips Lighting, Bayer, Coca-Cola, Pernod Ricard, Petron, TESCO, Mitsubishi Motors, Kia Motors, Marina Bay Sands, Hatten Hotel Group and many other enterprises across Asia.

Last Friday, AiChat took home two silvers at the 2026 for our work with Senoko Energy:🏆 Best Use of AI 🏆 Best Social M...
13/07/2026

Last Friday, AiChat took home two silvers at the 2026 for our work with Senoko Energy:

🏆 Best Use of AI
🏆 Best Social Media Use of Emerging Technologies

This is our second time winning alongside Senoko Energy and ABrandADay (ABAD) and it never gets old.

What started as a conversational AI project became an award-winning example of what's possible when the right technology meets the right team and the right client.

When the work is right, the results speak for themselves.

Thank you to Senoko Energy for trusting us to push what's possible. And to the AiChat team, this one's yours.

The story behind our MARKies Award 🏆Together with Senoko Energy and ABrandADay (ABAD), we built a WhatsApp-powered acqui...
25/06/2026

The story behind our MARKies Award 🏆

Together with Senoko Energy and ABrandADay (ABAD), we built a WhatsApp-powered acquisition journey for Singapore's new homeowner market, they weren't just running a campaign. The challenge was real: homeowners juggling renovations and decisions, a switching process that feels like one step too many, and a market where the default provider wins by inertia.

The results speak for themselves: significantly higher conversion than the web channel, meaningful drop-off recovery, and more plan sign-ups than contest completions.

The full New Home, New Vibes 3.0 case study is up on our website, how the campaign was built, what made WhatsApp the right channel, and what the results looked like.

Read the full case study: https://www.aichat.com/customer-success/senoko-energy

Every business owner wants AI.But, nobody wants to get burned on the price.Here's the honest breakdown:Option 1 — Build ...
24/06/2026

Every business owner wants AI.
But, nobody wants to get burned on the price.

Here's the honest breakdown:
Option 1 — Build from scratch (agency/freelancer)
$20,000–$80,000 upfront. Plus 15–30% of that cost every year just to maintain it.

Option 2 — DIY no-code tools
Cheap to start. Breaks under real traffic. Lacks the integrations you actually need.

Option 3 — Purpose-built platform
$50–$5,000/month. Fully managed. No surprise dev bills.

For most SMBs, Option 3 isn't just the most affordable.

It's the only one that works at scale.

We break down the full cost comparison, including hidden fees most agencies won't mention in the article below.

What's stopped your business from exploring AI agents, cost, complexity, or just not knowing where to start?
👉 https://www.aichat.com/blog/the-true-cost-of-building-ai-agents-a-transparent-2026-pricing-guide-for-smbs?utm_source=facebook&utm_medium=post&utm_campaign=post

Most brands think chat is for support.We built ours to run the entire sale.Conversational commerce means a customer can ...
23/06/2026

Most brands think chat is for support.
We built ours to run the entire sale.

Conversational commerce means a customer can discover a product, get a recommendation, complete checkout, and track their order, without ever leaving the conversation.

No redirect to a website. No app download. No separate ticket to ask "where's my order?"

Here's how AVA, AiChat's AI commerce agent, manages that journey end to end:
✅ Product discovery in natural language — customers describe what they want the way they'd describe it to a person, not a search bar. AVA matches that against your live product catalogue.
✅ Personalised recommendations — based on what the customer actually said in the conversation, not a generic bestseller list.
✅ In-chat cart and checkout — from browsing to payment, the entire flow stays inside the chat.
✅ Live order tracking — status and shipping updates delivered in the same conversation, reducing inbound support volume.
✅ Seamless human handoff — when a conversation needs a person, Agent CoPilot surfaces order history, stock levels, and AI-suggested responses, so the agent starts with full context.

It runs across WhatsApp, web chat, Messenger, Instagram, and voice, and integrates natively with Shopify and Magento, so every recommendation reflects real inventory, not a delayed sync.

This is what conversational commerce actually looks like in practice.

Full breakdown 👉 https://www.aichat.com/blog/aichat-conversational-commerce?utm_source=facebook&utm_medium=post&utm_campaign=url

Brands keep running 50% off sales.And wondering why margins are disappearing.Here's what nobody says out loud:Discounts ...
22/06/2026

Brands keep running 50% off sales.
And wondering why margins are disappearing.

Here's what nobody says out loud:
Discounts don't build loyalty. They build waiting.

Customers learn to hold off until the next promo.
And when a competitor goes 5% lower, they leave.

The brands quietly winning in retail right now aren't discounting more.
They're getting more relevant.

They know what you browsed. What you bought. What you're about to need.
And they show up with the right message at the right time before you even think to compare prices.

That's what AiChat helps brands do. Not shout louder but, show up smarter.

What's your biggest margin leak right now?

Click-to-WhatsApp Ads are one of the fastest-growing formats in APAC right now. 💬You ran the ad. They clicked.Then... no...
09/06/2026

Click-to-WhatsApp Ads are one of the fastest-growing formats in APAC right now. 💬

You ran the ad. They clicked.
Then... nothing converted, and here's why.
The problem isn't the ad. It's what happens after the click.

Most brands send the lead into a WhatsApp chat with no automation.
No instant reply, No qualification.
Just silence or a human scrambling to respond hours later.

By then, the customer has moved on. The click is only step one.
What converts them is what happens in the next 30 seconds.

At AiChat, we help brands set up the full flow:
✓ Instant AI response the moment they message
✓ Qualification questions to identify high-intent leads
✓ Smart routing to your sales team — only when it matters

The ad gets them in. The conversation closes the sale.

How to set up Click-to-WhatsApp Ads that actually convert 👉 https://www.aichat.com/blog/click-to-whatsapp-ads-setup-guide-2026

That's a wrap on NRF 2026: Retail's Big Show Asia Pacific 🥳It's been an incredible three days connecting with so many br...
05/06/2026

That's a wrap on NRF 2026: Retail's Big Show Asia Pacific 🥳

It's been an incredible three days connecting with so many brilliant minds shaping the future of retail across the region.

A huge thank you to everyone who visited the hashtag booth, joined our sessions, or just came over for a chat. It was good to meet so many of you in person.

💬 Missed the event?
We're still happy to connect. Drop us a message or book a session with the team directly.

7 out of 10 shoppers who add something to their cart never buy it.That is not a glitch. That is the baseline.Most brands...
28/05/2026

7 out of 10 shoppers who add something to their cart never buy it.

That is not a glitch. That is the baseline.

Most brands respond with a discount email. But e-commerce email recovery averages 2% to 5% click-through in 2026. 4 out of 5 recovery messages go completely unread before anyone even sees the offer.

WhatsApp open rates in Southeast Asia average above 90%.
The problem is not the abandoned cart. It is the channel brands are using to recover it. AiChat can help you close this gap. Have a chat with us today.

Excited for AiChat to be part of NRF 2026 APAC Retail’s Big Show Asia Pacific this year.If you're a retail or eCommerce ...
28/05/2026

Excited for AiChat to be part of NRF 2026 APAC Retail’s Big Show Asia Pacific this year.
If you're a retail or eCommerce leader heading to Singapore this June, use our exclusive code to register for free or at a discounted rate for the full access pass.

🎟️ Code: AICHATCLIENT20
🔗 Register: nrfbigshowapac.nrf.com
📍 2–4 June 2026 · Sands Expo and Convention Centre, Marina Bay Sands, Singapore

Come find us at Booth 2201. We'll be running live demos on WhatsApp Marketing, and Conversational Commerce, Shopify AI integration, and more, all built for APAC retail.
See you on the floor.

Many brands think they are doing well on WhatsApp because they reply quickly.But speed alone does not create momentum.A ...
14/05/2026

Many brands think they are doing well on WhatsApp because they reply quickly.
But speed alone does not create momentum.

A customer asks if a product is available. The brand says yes. Technically, the response is fast. Commercially, the conversation goes nowhere.

A strong messaging journey should do more than answer. It should help the customer move to the next step, whether that means narrowing options, clarifying intent, booking a demo, or making the purchase path easier.

How is your team using WhatsApp today, just to respond, or to actually guide outcomes?

See how AiChat helps businesses turn conversations into real outcomes.
Book a demo to explore it in action.

Address

Chinatown Point/133 New Bridge Road, #21 06
Singapore
059413

Telephone

+6565917889

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