AiChat

AiChat AiChat is a leading GenAI-Powered Conversational Customer Experience platform

AiChat is a leading A.I-Powered Conversational Customer Experience platform designed to help brands automate business processes in customer service, marketing and commerce via social messaging apps. The company is based in Singapore, Malaysia & Indonesia with a diverse team of experienced digital marketers, user experience designers and A.I experts who help brands to develop effective messaging an

d A.I strategies that improve customer experience and drive business ROI. Some of the trusted brands who have already adopted AiChat's solution include Philips Lighting, Bayer, Coca-Cola, Pernod Ricard, Petron, TESCO, Mitsubishi Motors, Kia Motors, Marina Bay Sands, Hatten Hotel Group and many other enterprises across Asia.

That's a wrap on NRF 2026: Retail's Big Show Asia Pacific 🥳It's been an incredible three days connecting with so many br...
05/06/2026

That's a wrap on NRF 2026: Retail's Big Show Asia Pacific 🥳

It's been an incredible three days connecting with so many brilliant minds shaping the future of retail across the region.

A huge thank you to everyone who visited the hashtag booth, joined our sessions, or just came over for a chat. It was good to meet so many of you in person.

💬 Missed the event?
We're still happy to connect. Drop us a message or book a session with the team directly.

7 out of 10 shoppers who add something to their cart never buy it.That is not a glitch. That is the baseline.Most brands...
28/05/2026

7 out of 10 shoppers who add something to their cart never buy it.

That is not a glitch. That is the baseline.

Most brands respond with a discount email. But e-commerce email recovery averages 2% to 5% click-through in 2026. 4 out of 5 recovery messages go completely unread before anyone even sees the offer.

WhatsApp open rates in Southeast Asia average above 90%.
The problem is not the abandoned cart. It is the channel brands are using to recover it. AiChat can help you close this gap. Have a chat with us today.

Excited for AiChat to be part of NRF 2026 APAC Retail’s Big Show Asia Pacific this year.If you're a retail or eCommerce ...
28/05/2026

Excited for AiChat to be part of NRF 2026 APAC Retail’s Big Show Asia Pacific this year.
If you're a retail or eCommerce leader heading to Singapore this June, use our exclusive code to register for free or at a discounted rate for the full access pass.

🎟️ Code: AICHATCLIENT20
🔗 Register: nrfbigshowapac.nrf.com
📍 2–4 June 2026 · Sands Expo and Convention Centre, Marina Bay Sands, Singapore

Come find us at Booth 2201. We'll be running live demos on WhatsApp Marketing, and Conversational Commerce, Shopify AI integration, and more, all built for APAC retail.
See you on the floor.

Many brands think they are doing well on WhatsApp because they reply quickly.But speed alone does not create momentum.A ...
14/05/2026

Many brands think they are doing well on WhatsApp because they reply quickly.
But speed alone does not create momentum.

A customer asks if a product is available. The brand says yes. Technically, the response is fast. Commercially, the conversation goes nowhere.

A strong messaging journey should do more than answer. It should help the customer move to the next step, whether that means narrowing options, clarifying intent, booking a demo, or making the purchase path easier.

How is your team using WhatsApp today, just to respond, or to actually guide outcomes?

See how AiChat helps businesses turn conversations into real outcomes.
Book a demo to explore it in action.

A fashion brand was doing everything right.Good product. Decent ads. WhatsApp number on their website.Then they ran a si...
12/05/2026

A fashion brand was doing everything right.
Good product. Decent ads. WhatsApp number on their website.

Then they ran a simple audit.
48% of the messages in their WhatsApp inbox were product questions that never got a reply within 2 hours.

They were losing nearly half their warm leads to silence.

Here's the part that hurts more:
- Those weren't cold leads.
- Those were people who already found the brand, liked the product, and reached out.

The hardest customers to get. Lost to a missed message.

Two Silvers at the MARKies Awards 2026. 🏆🏆🥈 Most Effective Use of Artificial Intelligence. 🥈 Most Effective Use of Marke...
08/05/2026

Two Silvers at the MARKies Awards 2026. 🏆🏆
🥈 Most Effective Use of Artificial Intelligence.
🥈 Most Effective Use of Marketing Automation.

Both won alongside Senoko Energy and ABrandADay (ABAD) for demonstrating the use of WhatsApp for marketing that turned ad clicks into full customer journeys, from first message to electricity plan sign-up.

This is what conversational AI looks like when it goes beyond customer service and into marketing that actually moves revenue.

Thank you to Senoko Energy for the trust and partnership, and ABrandADay (ABAD) for awesome collaboration.

Congratulations to the whole team. 🙌

Last week, we wrapped up Conversational Commerce Unlocked, an incredible session co-hosted by AiChat and Kemana Technolo...
07/05/2026

Last week, we wrapped up Conversational Commerce Unlocked, an incredible session co-hosted by AiChat and Kemana Technology ✅

It was great to bring together retail, eCommerce, and digital leaders to explore how AI is reshaping the future of customer engagement and commerce.

We were also excited to showcase AiChat’s latest innovations, including new conversational commerce capabilities, Voice AI, commerce integrations, and smarter AI-powered customer journeys designed to turn conversations into real business outcomes. 🛍️

A special thank you to Amazon Web Services (AWS) and Ingram Micro for your strong support and partnership in making this event possible.

And to our partner Kemana Technology, thank you for sharing your expertise in eCommerce strategy, implementation, and digital growth. Great partnerships create stronger outcomes for customers.

🙏🏼 Thank you to everyone who attended and contributed to the high-level discussions. The conversations, ideas, and energy in the room made it clear, the future of commerce is more intelligent, more connected, and more conversational.

Excited to announce our new partnership with Kemana Technology, a leading eCommerce solutions partner specializing in di...
24/04/2026

Excited to announce our new partnership with Kemana Technology, a leading eCommerce solutions partner specializing in digital commerce strategy, platform implementation, system integration, and growth-focused customer experiences across Southeast Asia. Kemana Technology

Together, we look forward to helping brands across the region build smarter commerce experiences, stronger customer relationships, and scalable digital growth.

You don't learn conversational commerce from a textbook. You learn it from the people building it.At Conversational Comm...
13/04/2026

You don't learn conversational commerce from a textbook. You learn it from the people building it.

At Conversational Commerce Unlocked, our speaker lineup includes founders, CPOs, and CTOs who are actively deploying AI in commerce, not just talking about it.

🎤 Kester Poh — Founder & CEO, AiChat
🎤 Chris Benz — Founder & CEO, Kemana.com
🎤 Xuejin Chuang — CPO, AiChat
🎤 Val Cheng — SVP, Sales & Marketing, AiChat
🎤 Vijay Rathna — CTO, reAlpha Tech Corp (NASDAQ: AIRE)
🎤 Rea Sayne D. — Partner Solutions Architect, Amazon Web Services (AWS)

If you're serious about turning conversations into revenue, this is where you need to be.

Reserve your seat now.
📅 29 April | 9:30 AM SGT
📍 AWS Singapore Office - In Person

One of the clearest signs of a weak support workflow is this: your best agent is still spending hours answering the same...
01/04/2026

One of the clearest signs of a weak support workflow is this: your best agent is still spending hours answering the same basic questions.

Not because they are underperforming.
Because the workflow was built that way.

The role of AiChat here is not to replace good agents. It is to take repetitive workload off them, from common FAQs to basic routing, so human teams can spend more time on the conversations that actually shape loyalty.

What question does your team answer too many times every week?

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Chinatown Point/133 New Bridge Road, #21 06
Singapore
059413

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+6565917889

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