Competella is a Microsoft Teams Extended model integrated Contact Center and Attendant Console provider. The secure Competella platform offers fast onboarding and let’s you focus on servicing your customers. We provide, with the Teams based Competella Communication Suite, easy access to real-time statistics and reporting, a 360? view to empower agents and supervisors leveraging superior service and keep track of the utilization. The Competella Communications Suite for Teams consists of:
- Attendant Console – a powerful tool for Receptionists to do efficient call transferring to the organization
- Contact Center Enterprise - 360 degree view for agents and supervisors
- Contact Center Workgroup – Advanced hunt-group solutions, both for Teams users and blue collar workers
The Competella Communication suite provides access to real-time statistics, log’s and reporting capabilities so that you can surveillance and analyze your service level and plan your agent rota’s. As Competella is natively integrated to Teams via the Graph API Extend model – you can choose and mix between all available Telephone trunk line options (Direct Route, Operator Connect, Calling Plans).
