Gavagai.io

19/08/2022

✳ New Advanced Modelling
✳ Rule-based Topics
✳ Sentiment Details
✳ Google Data Studio Connector
✳ A Makeover

We present five new features in Gavagai Explorer that you absolutely can’t miss!

https://www.gavagai.io/blog/2022/08/18/five-new-features-in-gavagai-explorer/

New Advanced Modelling, Rule-based Topics, Sentiment Details, Google Data Studio Connector, and a Makeover... We present five new features in Gavagai Explorer that you absolutely can't miss!

13/09/2021

We are glad to announce today that Gavagai.io has been recognized as a gold medallist and leader in the 2021 Customer Intelligence Data Quadrant report from , a division of IT research and consulting firm Info-Tech Research Group. The award is based on the collective knowledge of real users and placement is based on satisfaction with product features, vendor experience, capabilities, and emotional sentiment.

Read more here: https://bit.ly/Gavagai-Awardwinner2021-PR

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SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace

23/08/2021

Gavagai helps its customers gain actionable insights from unstructured customer experience data such as surveys and customer support tickets. Using our AI-powered multilingual text analytics engine we target global B2C customers such as retailers, banks and telecom operators.

Your role:

Your role will be the customer facing side of the development team. Together with the customer, you will help work out solutions that match Gavagai’s products with the customer’s needs and also lead the implementation of the solutions. We estimate that your time will be roughly equally split between development and working with customers.

Requirements:

We expect you to have at least five years experience. You will use your excellent skills in back-end web technologies, including JavaScript with frameworks such as node.js and connecting applications to REST APIs. We expect you to have experience from working with the following technologies and methods:
• Agile development
• Databases such as MySQL, Redis or mongoDB
• Micro-services, Kubernetes, Docker and Spring boot
• Test driven development
• Software design and architecture experience

In addition, you should
• Have an interest in data driven business value creating and its challenges
• Have experience in working directly with customers
• Be a team player

Gavagai is a company with a highly motivated, skilled, and driven team. We use standard and best practice methodologies and tools to accomplish high performance and mission critical functionality. We compensate high performing individuals according to the market value. We have headquarters in downtown Stockholm and a development office in Barcelona. This position can be located in either Stockholm or Barcelona.

We would like you to be part of our team as soon as possible. Please submit your application to [Email hidden].

03/06/2021

10 Ways to Make Your Contact Center More Effective, Efficient and Compliant Using AI:

Leverage Automated Deep Interaction Analysis to Improve Satisfaction and Reduce Costs in Your Contact Center
The contact center has long ceased to be considered a necessary evil and a cost center to become the hub where much of the customer experience (CX) is built. Customers are increasingly demanding that this experience be omnichannel and connect the various media (telephone, email, chat, social) in a seamless manner.

Read more:

Leverage automated deep interaction analysis to improve satisfaction and reduce costs in your contact center.

18/05/2021

Sveriges Allmännytta launches a new framework agreement with Gavagai.

During spring, Sveriges Allmännytta carried out a framework procurement of a platform for digital assistants for their member companies. Through the Gavagai platform, member companies can simplify and streamline their everyday lives and thus create more time for meetings with tenants - all days of the week and at all hours of the day.

👉 Learn more about Gavagai at https://gavagai.io
👉 Read more about the framework agreement on https://www.sverigesallmannytta.se/sveriges-allmannytta-lanserar-nytt-ramavtal/






Pictured: Jonas Högset, Director of Real Estate & Housing at Sveriges Allmännytta

15/04/2021

If you don’t leverage unsolicited customer feedback your CX career is doomed 🤯!!!

Fill in all the pieces in your CX puzzle with unsolicited, unstructured, omnichannel feedback:

No one disputes the need to understand customers if our purpose is to deliver optimal and personalized experiences. Customer insights are a key ingredient of customer experience (CX) management, which is why CX professionals use customer feedback to prioritize investment in better products, services and customer experiences. Thanks to effective customer experience management, companies that are able to monitor and manage that feedback also have a more complete understanding of their customers and can easily measure their satisfaction and build customer loyalty ....

Want to learn more
👉🏽https://lnkd.in/ep4RuCz

Fill in all the pieces in your CX puzzle with unsolicited, unstructured, omnichannel customer feedback.

15/03/2021

Text Analytics Enables You to Listen to Your Customers' Stories, at Scale

Net Promoter Score (NPS) has become a favorite metric in all kinds of customer (as well as employee and other stakeholder) feedback analysis initiatives. Since 2003, when Fred Reichheld of ...

Read more: https://www.gavagai.io/blog/2021/03/15/stop-undermining-your-nps-initiatives/

22/01/2021

We continue our successful collaboration with Nordea Sverige. Stay tuned for an article on how Explorer is helping the Nordic bank understand their customers and ensure a top-of-the-line Customer Experience.

Picture: HalehMoradi, Nordic Product Manager, Nordea Sverige, and Charlotte Söderhjelm, Chief Commercial Officer, Gavagai.io

18/11/2020

We are looking for a versatile Frontend Developer to join our growing team.

18/11/2020

Gavagai is proud to be in the first version of the European AI Startup Landscape!

The landscape is an initiative led by AI Sweden, Appliedai Initiative (Germany), Hub France Intelligence Artificielle, Ignite Sweden, and RISE Research Institutes of Sweden with the objective to foster and accelerate AI in Europe.

Check out the European AI Startup Landscape here: https://lnkd.in/ejqZZnD

With the objective to foster and accelerate AI in Europe, appliedAI by UnternehmerTUM (Germany), Ignite Sweden, AI Sweden and RISE Research Institutes of Sweden (Sweden) came together in early 2020 to start the initial steps in mapping the AI startup ecosystem in Europe.

22/06/2020

Red Rabbit Feature Update

The Gavagai Team has been hard at work on Explorer, and we have a really game-changing update to share with you!
The Comparison functionality is here 🤯

learn more: https://www.gavagai.io/products/explorer/

21/06/2020

Happy !💗
Gavagai wishes all with a father's heart a wonderful day!
And an even more special day to all fathers on the frontline
during COVID-19 😷!
All our thoughts go to you 💙.