30/06/2024
Job Title: Helpdesk Support Engineer
Location: Riyadh, KSA
Department: IT Support
Reports To: IT Support Manager
Job Summary
We are seeking a dedicated and knowledgeable Helpdesk Support Engineer with 4 to 5 years of experience to join our IT support team. The ideal candidate will have a strong background in providing technical support, troubleshooting, and networking. This role requires excellent problem-solving skills, effective communication, and the ability to work in a fast-paced environment.
Key Responsibilities
• Technical Support: Provide first and second level support for hardware, software, and network issues via phone, email, or in person.
• Troubleshooting: Diagnose and resolve technical issues related to desktop/laptop computers, printers, and other peripherals.
• Network Support: Assist in the setup, configuration, and maintenance of network equipment including routers, switches, and firewalls.
• System Administration: Manage user accounts, permissions, and access rights in various systems.
• Documentation: Maintain accurate records of issues, solutions, and procedures using the ticketing system.
Customer Service
• Deliver exceptional customer service and ensure timely resolution of issues to minimize downtime.
• Training: Provide training and support to end users on hardware, software, and network related topics.
Continuous Improvement
• Identify opportunities for improving IT support processes and implementing best practices.
• Collaboration: Work closely with other IT team members to ensure seamless IT operations and support.
Required Qualifications
• Experience: 4 to 5 years of experience in IT support or a similar role.
• Education: Bachelor’s degree in computer science, Information Technology, or a related field.
• Certifications: CompTIA A+, Network+, or equivalent certifications are preferred.
Technical Skills
• Proficient in Windows and Mac OS environments.
• Strong knowledge of networking concepts and equipment (e.g., TCP/IP, DNS, DHCP, VLANs, VPNs).
• Experience with Active Directory, Office 365, and remote desktop tools.
• Familiarity with ITIL processes and best practices.
Soft Skills
• Excellent problem solving and analytical skills.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
Preferred Qualifications
• Experience with Linux/Unix operating systems.
• Knowledge of cloud services such as AWS or Azure.
• Experience with VoIP systems and telecommunication technologies.
• Familiarity with cybersecurity best practices.
Benefits
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Supportive and collaborative work environment.
• Access to the latest technology and tools.
How to Apply
• Interested candidates are invited to submit their resume and cover letter to [email protected] with the subject line "Helpdesk Support Engineer Application."
• By joining our team, you will play a crucial role in ensuring the smooth operation of our IT systems and providing topnotch support to our users. If you are passionate about technology and customer service, we encourage you to apply and become a part of our dynamic team.
