Infotell

Advantages of working with the Call center
• year 2004 - foundation of Infotell Call center in Saint-Petersburg
• year 2007 - opening of operators' sites in Sosnoviy Bor
• year 2008 - opening of company's representative office in Moscow
• year 2009 - opening of regional representative office in Ekaterinburg

Resources:
1. Infotell team is represented by young and energetic professionals, aimed

for reaching the main goals of your company
2. Modern equipment and software systems provide the maximum quality of the work

We have offices in four cities of Russia. Outcoming telemarketing is the ring round of subscribers on behalf of your company , when professionally trained operator- consultant gathers and provides the audience with the necessary information. The types of the outcoming telemarketing are the following:

1. Work with the regular customers and partners
3. Actualization of data bases
5. Work with accounts receivable
6. Pre-election campaigning ( Political PR)
7. Invitation to the events and other

Outcoming telemarketing + courier service

Own courier service is being a part of Infotell Company. Using couriers together with outcoming telemarketing project allows you to sign the contracts with found clients swiftly. This service is actively used by Internet providers, operators of international connection.

• Incoming telemarketing is receipt and processing of your Company's incoming telephone calls from clients, partners and other interested people that are coming into a specially dedicated or own telephone number ( like 8-800....) Type of incoming telemarketing:
• Hote line (campaign, actions)
• Informational service
• Help desk
• Reserve call center
• Internet shop servicing
• Technical support
• Reservation service
• Reception calls' service

Advantages of working with the call center

Maximum effective work with the targeted audience:
• maximum marker coverage
• hight operating speed (one month – thousands, ten and one hundred thousands of subscribers)
• civil interaction with people responsible for decision making (the repeated calls are guaranteed in the set time)
• fast capture of new market segments

Effectivization of company's activities:

• Increase of sales amount
• Increase of sales department's loyalty to company.
• Reduction of average time of the bargain

Economy of financial resources for :

• creation of working places
• recruitment and training of the staff
• taxes and contribution to foundations
• personnel records management
• employment benefits

Effective planning of the results:
• regular provision with the necessary result (4 meetings in a day, 200 requests for connection per month)
• integration of the reporting with your CRM system. You will receive the marketing research together with the required result:
• audience reaction on your product
• effectiveness of your advertising campaigning
• marketing activity of your competitors

As opposed to advertisement announcements it allows:
• usage of big quantity of information
• direct interaction with targeted audience
• effective evaluation of the demand for your product
• accurate statistics of market instrument effectiveness

Advantages of hot line organization:

• availability 24 hours 365 days in a year
• reporting that reveals all information about incoming calls ( including unproductive time)
• actual and valid statistics revealing audience feedback on the advertisement.
• 8-800 - free of charge line for clients
• increase of clients' loyalty

Why Infotell?

• Quality (great work experience – more than 3000 projects)
• Flexibility ( the project can be modified at any time ( the character, content, capacity and timeliness)
• Timeliness ( big staff and clear structure of project management gives an opportunity for realization of necessary work capacity in scheduled timeliness)
• Service ( every company's employee is aimed for regular and effective work with the client)
• Faith in our company, in our services and result that we can reach together

Cooperation with Infotell Company will allow you:

• rapidly approach the market
• to capture the big market share in short timeliness
• to increase the sales result
• remote management of call center on the basis of statistics, voice records and video connection.
• marketing research of those who are already using your product and your main competitors.

- market research (how is actual the service for Russian consumers, who are your main competitors)
- to increase the service
- to increase clients loyalty
- to take 100% of incoming calls