05/06/2026
π We're Hiring: A2P SMS Account Manager (Remote)
Global Voice SRL is a leading telecommunications carrier based in Romania, specializing in premium Voice and A2P SMS services for partners worldwide. Since 2015, we've grown into a trusted partner for major companies, with 500+ interconnections and a strong commitment to quality and reliability.
We're looking for an experienced A2P SMS Account Manager to join our team and help grow our international messaging business.
Main Responsibilities
π Serve as the main contact for assigned customer accounts
π Manage and grow a portfolio of A2P SMS customer accounts
π Search for and onboard new customers
π Develop and maintain strong, long-term customer relationships
π Ensure effective service delivery, quality, and customer satisfaction
π Investigate customer complaints and drive resolution
π Negotiate pricing and fee structures when necessary
π Work closely with routing teams on route quality and coverage requirements
π Work closely with finance on billing, reconciliation, and disputes
π Keep customer reporting and CRM documentation up to date
Key Requirements
π 2β3 years of experience selling international A2P SMS / SMS marketing traffic
π Proven success in account management and building client relationships
π Track record of meeting and exceeding sales targets
π Experience preparing proposals, negotiating terms, and managing contracts
π Ability to analyze traffic data and optimize routing and service quality
π Knowledge of SMS regulations and compliance
π Strong understanding of sales performance metrics
π Excellent communication and negotiation skills
π Fluent English (additional languages are a plus)
π Location & Time Zone
This is a full-time remote role. We welcome applicants within GMT 0 to GMT +3 time zones, including Europe, the Middle East, and Africa.
β Unfortunately, we cannot consider applications from regions outside our working hours.
What We Offer
βοΈ Competitive salary + sales commission scheme with growth opportunities
βοΈ Supportive, collaborative team culture
βοΈ International work environment with open communication
βοΈ Healthy work-life balance - 21 calendar days paid vacation yearly
βοΈ Professional & personal growth support
βοΈ Career development courses, training, and webinars covered
π© Interested? Apply via LinkedIn or send your resume to [[email protected]](mailto:[email protected])