E-value International S.A., a Contact Center Services company, member of the OTE Group and Deutsche Telekom is based in Bucharest and follows on the successful track record and proven know-how of over 15 years of parent company COSMOTE e-value S.A. A second site with further 300 workstations is established in Brasov since July 2015, and a third site with further 50 workstations is located in Ploie
sti, both expanding the company’s operations and addressing regional and international project requirements. E-value International S.A. offers modern and integrated services of three – way communication (ONE-TO-ONE) with clients via telephone, the only communicational “tool” which offers the ability to provide immediate information. Using the facilities fostered by digital technology and combining those with its highly specialized personnel, e-value manage to increase and enhance its client business activities. works 365 days a year on a 24 hour basis. We manage to provide our services all through the year using advanced technology that organizes modern telephone systems with state of art PCs and software applications. More specifically, our technological infrastructure includes automatic distribution of an incoming call to the available agent (ACD – Automatic Call Distribution), immediate information collection and transmission, to reduce client’s waiting time, in the CCM (Customer Contact Management) which provides full and accurate reports on each call’s time and duration. Also our software allows shaping of a business opinion for each client separately and leads to the better satisfaction of the client’s needs. Fully equipped with the most up-to-date solutions offered by digital technology and staffed by fully trained, specialized personnel, e-value International S.A. offers the whole spectrum of Contact Center services.
