Jira Admin Help

Jira Admin Help Our aim is to solve(free) problems related to Jira Software and Service Desk. If you address a question, we will come back to you as soon as possible.

Welcome to our page dedicated to Jira Cloud Administration! We are a team of certified professionals who specialize in managing and optimizing Jira Cloud for businesses of all sizes. With years of experience and a passion for technology, we strive to help companies streamline their work processes and increase productivity through effective Jira cloud administration. From customizing workflows to i

ntegrating tools and creating custom scripts, we offer a wide range of services to meet your unique needs. Let us help you unlock the full potential of Jira Cloud for your business. Contact us today for a free consultation!

10/01/2020

What is the best way to submit a ticket in Jira?🤔

Welcome to our NEW SERVICE DESK designed especially to solve your problems in the shortest time.🤭

All you have to do is click the link below, sign up, create an account and start raising tickets.⬆️ The rest is on us and we will do our best to fulfill your demands and solve the tickets as soon as possible.🧐

08/07/2019

On some situations we need to have two or more security levels on a single project and that means that the issues are limited to a small group of users that can see them. The situation is a little bit different when you have a workflow with approvals and you need that persons outside your project to see the issues and after approve or reject them.

Basically the Security level is a predefined list of users or roles that can access the tickets.

If the people create a Service Request via Customer Portal and they input in the Approver field a user that is not defined in the Security Level this user will not see the Ticket and could also not approve/reject it since it is not defined in security level.

The Resolution is to Create a Custom Field/ Or User Approver (the field must be single/multi user picker). After this you can add this Field as a dynamic field in Security Level.

With this field added in Security Level, the value adde by the user on the creation of the ticket will also be present in Security Level and the Approver will see the ticket and could be able to do actions as Approve or Reject it.

04/07/2019

This page's purpose is to solve problems related to Jira Software and Jira Service Desk. If you have any problems regarding Custom Fields, Advance Workflows, Screens, Permissions, Security Level, Notification, User Management, etc please address a question in a private message and we will come back to you as soon as possible. As a goal we aim to help Jira administrators to solve the problems encountered in daily work.This service is free of tax and we are happy to help you.

13/05/2019

This page was open for solving jira admin problems.

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