LUATEL

LUATEL is a multilingual dialog and customer care service center that currently provides active services across the globe in over 22 languages from our service centers in Brazil, Lithuania and Romania, operating 24/7/365. As a reliable BPO partner, our customers entrust us with onshore, nearshore and offshore, inbound and outbound projects. Our highly skilled teams deliver reliable and steady qual

ity, interacting with the final customer in a variety of different approaches: traditional, multichannel or even omnichannel communication. Following the project’s individual required service options and optimizing the final customer’s experience. We don’t just hear, we do listen – but above all we respect our customers and their needs, providing accurate information, following scripts and making sure whoever calls us hears the smile in our voice.