16/01/2026
WE ARE HIRING!
Job Title: Customer Service Administrator – Smart Home Integration
�Location: Algarve, Portugal�
Employment Type: Full-Time
About Us
�We are a growing Smart Home Integration business based in the Algarve, providing reliable and modern technology solutions to residential and small commercial clients. Our services include home automation, networking, AV, security, and smart energy systems. Customer experience and clear communication are central to how we operate.
The Role
�The Customer Service Administrator is the primary point of contact for clients and partners, responsible for managing enquiries, scheduling work, and supporting the smooth operation of the business. This is an office-based role focused on communication, coordination, and customer satisfaction rather than technical delivery.
Key Responsibilities
* Handle incoming calls, emails, and service requests in English and Portuguese
* Log, track, and prioritise client enquiries and support requests
* Schedule installations, service visits, and maintenance appointments
* Communicate clearly with clients regarding timelines, updates, and next steps
* Coordinate with operations and technical teams to ensure accurate information flow
* Maintain client records, job notes, and basic documentation
* Support invoicing, service follow-ups, and general administrative tasks
* Ensure a professional and consistent customer experience at all times
Requirements
* Previous experience in customer service, administration, or office support
* Strong written and verbal communication skills
* High level of organisation and attention to detail
* Confident using email, calendars, and basic office software
* Calm, professional manner when handling client queries or issues
* Ability to manage multiple tasks and priorities
* Fluent English and Portuguese (spoken and written)
What We Offer
* Competitive salary based on experience
* Stable, full-time position in a growing business
* Varied role with responsibility and ownership
* Supportive working environment with clear processes
* Opportunity to grow with the company as it expands
How to Apply�
Please send your CV along with a short cover note outlining your relevant experience and language skills to [email protected]
