Broadvoice International

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Broadvoice International

Formerly GoContact, Broadvoice INTNL is a unified platform delivering omnichannel communications.

In addition, it has all the functions of a next-generation Contact Center platform, such as IVR, ASR, Inbound / Outbound Services, Scripts, Tickets, Chat, Social Networking, RRSS, CRM, Reporting / Analytics, Quality, E-learning, SMS, Text to Speech and other functions. With more than 10 years in the market, in July 2021 it was acquired by Broadvoice becoming part of a North American global group,

with a unique position in the world: the only CCaaS present in 4 continents; North America, Europe, Latin America and Africa. It is characterized by guaranteeing the security and robustness of operations and reducing the technological complexity in Contact Center management, eliminating barriers between people and technology. GoContact believes that their customers' success is achieved with persistence, consultancy support and a daily follow-up, that’s why they are in the right track to be the #1 Partner of Choice for Business Process Outsourcing (BPO), reducing technological complexity in their Contact Center Operation and boosting control, performance and efficiency.

01/06/2026

A new name. The same vision.

We are now Broadvoice, and GoContact is now the name of Broadvoice’s CCaaS solution.

More than a rebrand, this marks a natural step in the evolution of a stronger, more integrated global organization, ready to lead the future of Customer Experience.

With a unified brand, we are reinforcing our ability to deliver end-to-end intelligent CX solutions, combining technology, innovation, and expertise to help businesses meet the challenges of tomorrow.

One global brand. The same commitment to our customers and partners.

12/03/2026

🤩 Where Productivity Meets Fun!

Who says work and play don't mix? In our Los Angeles office, we've always taken Employee Experience seriously, and one of our favorite ways to play hard is with our beloved Shuffleboard table! 🎯

The math is simple:

* Break + Shuffleboard = Fresher Minds.
* Fresher Minds = More Creativity.
* More Creativity = Incredible Projects.
* Incredible Projects = Happy Clients.
* Happy Clients = A team that deserves a break (and more Shuffleboard!).🏆

This is where the real strategy happens! Our famous puck duels are the perfect way to recharge and strengthen our team spirit. If your career needs a place where fun and friendly competition are part of the daily grind, maybe you should check out our openings! 👀

➡️ Tag a colleague who would crush you at this game!

11/03/2026

When did you last analyze your company's customer experience in a structured way? We're talking about more than just response times and satisfaction levels; we're talking about the entire customer journey. 🛣️

Today, organizations know that CX is not just an "extra." But many of them still ask themselves, "Where should we start?"

This article provides a step-by-step guide to help you transform customer experience into a competitive advantage in a structured and practical way that aligns with everyday challenges.

Read now 👉 https://www.gocontact.com/blog/customer-experience-2/step-by-step-guide-to-making-customer-experience-your-competitive-advantage/

09/03/2026

In the healthcare sector, every interaction counts.👨🏻‍⚕️🏥 When systems don't communicate, information is scattered and teams become overwhelmed. And it's the patient who feels the impact.

Broadvoice | GoContact's solutions can help you to automate processes, monitor KPIs in real time and improve the patient experience.

Talk to us and find out how to transform your healthcare Contact Center. 💬👉 https://www.gocontact.com/demo/

25/02/2026

Sometimes, the most productive meeting of the day skips the calendar. You know the one: the spontaneous 5-minute huddle next to the coffee machine or the quick chat in the hallway. ☕

The best strategy is fueled by caffeine and instant collaboration, leading to "accidental alignment." We value the formal agenda, but we celebrate the power of office spontaneity! 🤝

Where does your team do its best informal problem-solving? 👇

24/02/2026

Are you feeling overwhelmed by the 2026 goals you set for your Contact Center? We know daily routines can delay objectives, such as long wait times, agent stress, and complex processes. 📊❌

However, with the right technology, you can automate interactions, support agents, and make data-driven decisions without compromising quality or efficiency.

Find out how Broadvoice | GoContact can help you turn your goals into real results. Talk to us 🚀👉 https://www.gocontact.com/demo/

20/02/2026

The combination of AI, context, and well-supported agents is redefining how brands interact with their customers. 🤝

In this infographic, we've compiled five CX trends for 2026 and explained how you can implement them in practice. If you work in CX, operations, or a Contact Center, this guide will help you turn trends into a competitive advantage.

📥 Download it now: https://www.gocontact.com/infographics/5-cx-trends-for-2026-and-how-to-implement-them/

18/02/2026

Have you ever felt that your gym is losing customers even before their first workout? 📉

The truth is simple: in fitness, those who respond faster, communicate better, and facilitate contact convert more sign-ups and reduce dropouts. 🏋️

In this article, we share practical advice on Customer Experience applied to the reality of the fitness business, which you can't miss. If you manage a gym, discover all the essential steps from first contact to loyalty 👉 https://www.gocontact.com/blog/contact-center-2/is-your-business-in-fitness-dont-miss-these-tips-on-customer-experience-to-win-customers/

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http://www.broadvoice.com/

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