04/09/2026
The long-awaited Ailleron Innovation Forum is finally here!
We’re thrilled to see so many of you joining us with such enthusiasm for a conference that brings together the fintech, banking, leasing, and lending communities.
In his opening remarks, Tomasz Król, CEO of Ailleron, highlighted that the consistently strong attendance we have seen over the past four editions is something we value greatly and a powerful motivation to keep moving forward.
💡 We were delighted to welcome Wojciech Werochowski, Head of Strategic Initiatives for the Visa CEE Region, as a speaker. In his presentation, he took us on a fascinating journey through the evolution of payments and card transactions, comparing how payment cards are used across European markets. He also explained how agentic commerce is already defining the way we shop online.
💬 In her insightful presentation, “Voice as Infrastructure: How AI Is Redefining Customer Interaction in the Financial Industry,” Kate Kawa, GTM Lead at ElevenLabs, explored how AI agents are continuously expanding customer relationships, proactively taking action while operating with full context. She highlighted ElevenLabs’ approach in a simple but powerful way: “The brain (LLM) thinks. The voice (ElevenLabs) builds trust.”
📌 Igor Gzowski, Head of Customer Journey Design, and Marcin Grodecki, Head of Remote Distribution Development Office at Erste Bank Polska, opened their presentation with a powerful message: AI helps us hear more, but it is people who decide what to do with that knowledge. As they explored how technology supports the bank’s performance, they pointed out that AI alone does not generate results. Its real value lies in enabling us to make critical decisions better, faster, and with greater precision.
We hope you have an amazing time with us! 🚀
We have several insightful content tracks ahead of us:
• Digital Transformation as a Growth Driver
• Beyond Finance – Reinventing CX
• Conversational Banking in Practice
• Technologies of the Future
We’d love to hear your feedback! 💜 Let us know what you think about this year’s sessions!
Stay tuned and catch all the highlights through our photo coverage.