30/04/2026
Position : Visa Processing Officer
Location : Islamabad
Experience : 2 to 3 Years
About the Position
Under general direction, Visa Processing Officers are responsible for delivering client service and assessing and /or deciding on the outcome of visa applications.
The key responsibilities of the position include, but are not limited to:
Undertake visa related casework (assess, investigate, decide), applying the relevant legislation and policy to make lawful and fair decisions in accordance with delegations held under the Migration Act and Regulations.
Write decision records and general correspondence to clients.
Investigate the integrity of documents and other information in connection with visa applications.
Interview clients and request additional information to support visa applications.
Provide high level of client service. Liaise with clients, organisations, other Home Affairs offices, other agencies within the Embassy and relevant agencies within the host country and Australia. Explain Australian visa requirements and decisions to clients, their advisors and the general public.
Organise and take responsibility for own workload, work cooperatively and harmoniously to deliver services to clients in accordance with the client service charter standards and program outcomes.
Provide administrative, clerical support to the Branch as required.
Qualifications/Experience
Essential:
Ability to obtain a good knowledge of the role and function of the Department
Analytical, research and decision-making skills, which show an understanding and use of legislation, policies and procedures. Capacity to make sound decisions and exercise good judgement.
Excellent oral and written communication and interpersonal skills.
Demonstrated ability to meet or exceed performance expectations, plan own work goals and priorities that align with and achieve personal and team outcomes.
Flexibility and the ability to adjust priorities when work goals of the team change.
A proven record of using initiative and knowing when to refer for guidance.
Apply at : [email protected]