15/06/2026
Dealing with fake INAD (Item Not As Described) returns? Yeah, it’s honestly one of the most frustrating parts of running an eBay store. But don't let a bad buyer ruin your hard-earned metrics!
Here’s the smartest, fact-based way to handle it:
✔️ First, always accept the return. If you ignore it and eBay steps in, you get a strict defect on your account.
✔️ Use the 'Report a Buyer' tool immediately to flag their account in the system.
✔️ Top Rated or offer free returns? You can deduct up to 50% from the refund if they send the item back used, opened, or damaged.
✔️ Once it's sorted, contact eBay to appeal any defects on your dashboard. If you have proof in your messages, they usually remove it.
✔️ Finally, add them to your Blocked Buyer list so it doesn't happen again.
False INAD claims happen to all of us at some point. If a buyer is abusing the 'Item Not As Described' system just to avoid paying for return shipping, don't panic.
The quick fix: Accept the return right away to protect your seller dashboard. Never let a case escalate to a forced refund. Once the item is back in your hands, report the buyer. Remember, if you qualify under eBay policies, you have the power to deduct up to 50% of the refund for items not returned in their original condition. Always appeal the defect with eBay support once the dust settles, and block the buyer to keep your store safe. 🤝📈
Have you ever successfully appealed a false INAD? Let’s talk about your experience in the comments!