04/12/2022
Press Release (cont'd):
In accordance with Next Generation Mobile Service (NGMS) licenses and Cellular Mobile Network Quality of Service (QoS) Regulations 2021, mobile network coverage, QoS KPIs of Voice, SMS and Mobile Broadband were checked using state-of-the-art automated QoS Monitoring & Benchmarking Tool. The drive test teams selected survey routes to cover main roads, service roads and majority of sectors/colonies in surveyed areas. Based upon set KPIs against threshold defined in the respective licenses and QoS regulations, CMOs have been ranked between 1st to 5th position in Mobile Network Coverage and Voice Services in surveyed cities and roads/motorways. Similarly, in Mobile Broadband Speed segment, the ranking is with respect to highest data download and upload speed, network latency and webpage loading time.
The survey results are available at PTA’s website: (https://pta.gov.pk/en/consumer-support/qos-survey/qos-survey). The service quality monitoring activity is carried out by PTA field teams with the ultimate aim to pursue the operators for provision of better mobile services and to promote a healthy competition among the operators.