21/09/2026
We’re Hiring: Software Support Executive
Websol Technologies is looking for a customer-focused Software Support Executive to support our ERP systems. The role involves deploying software, training users, resolving technical issues, and maintaining strong client relationships.
Key Responsibilities
* Install, configure, and deploy software at client locations and remotely.
* Train clients on software features, workflows, and daily operations.
* Provide technical support through phone, remote sessions, and onsite visits when required.
* Troubleshoot software, database connectivity, and basic system or network issues.
* Coordinate with the development team to resolve bugs and client-reported concerns.
* Assist with software updates, data migration, and backup procedures.
* Maintain records of support requests, resolutions, deployments, and training sessions.
* Follow up with clients to ensure issues are resolved and users are comfortable with the software.
* Build positive client relationships through clear communication and timely support.
Requirements
* Good understanding of Windows, software installation, and basic networking.
* Strong communication, troubleshooting, and customer service skills.
* Ability to explain technical processes clearly to non-technical users.
* Familiarity with POS, ERP, or campus management software is an advantage.
* Basic knowledge of SQL databases and business workflows is preferred.
* Ability to manage multiple support requests and coordinate with internal teams.
* Willingness to visit client locations for deployment, training, and support.
How to Apply
Send your CV to [email protected] with the subject line Application – Software Support Executive.
