N&N Information Technology Solutions Customer Service Representative

N&N Information Technology Solutions Customer Service Representative N&N Information Technology Solutions is a duly registered Local Internet Service Provider in Samar, authorized under VAS Permit No.

RV-VAS-2025-1354, committed to delivering fast, reliable, and affordable internet services.

PAYMENT REMINDERDear Valued Customers,This is a reminder to all customers with UNPAID / UNSETTLED ACCOUNTS that a system...
21/09/2026

PAYMENT REMINDER

Dear Valued Customers,

This is a reminder to all customers with UNPAID / UNSETTLED ACCOUNTS that a system disconnection is scheduled:

⚠️ SYSTEM DISCONNECTION SCHEDULE
πŸ—“οΈ September 22, 2026 β€” 12:00 AM

Accounts that remain unpaid/unsettled may be automatically disconnected by the system.

πŸ’³ TO AVOID SERVICE INTERRUPTION:
πŸ‘‰ Please settle your account BEFORE 12:00 AM tonight.

If you have already made a payment but your account has not yet been updated, please send your proof of payment through our official payment/support channel for verification.

⚠️ Settle your account before 12:00 AM to avoid service interruption.

Thank you for your cooperation and continued support! πŸ’™

N&N Information Technology Solutions

πŸ“’ CUSTOMER ADVISORYRegarding Facebook and Facebook Messenger ServicesDear Valued Customers,We would like to inform every...
21/09/2026

πŸ“’ CUSTOMER ADVISORY

Regarding Facebook and Facebook Messenger Services

Dear Valued Customers,

We would like to inform everyone that we are aware of ongoing reports of service issues affecting Facebook, Facebook Messenger, and other related Meta services.

According to Downdetector Philippines, an increased number of users are currently reporting difficulties accessing or using these services, including issues with loading, messaging, login, and other functions.

At this time, the reported issue appears to be related to the Facebook/Meta platform and may not be associated with your N&N Fiber Network connection.

Our technical team is continuously monitoring our network to ensure that our services remain stable and operational.

If you are experiencing problems specifically with Facebook or Messenger while other websites and applications are working normally, we kindly ask for your patience while the service provider works to resolve the issue.

We sincerely appreciate your understanding and continued trust in N&N Fiber Network.

Thank you.

N&N Fiber Network
Your Local Internet Service Provider

CUSTOMER ADVISORYFor All Pending & Waiting Home WiFi Installation ClientsDear Valued Customers,We would like to inform a...
20/09/2026

CUSTOMER ADVISORY
For All Pending & Waiting Home WiFi Installation Clients

Dear Valued Customers,

We would like to inform all customers currently pending or waiting for Home WiFi installation that our 2nd batch of modem supplies has already been fully allocated/sold out. We are currently waiting for the arrival of our 3rd batch of modem supplies.

πŸ“¦ HOME WIFI INSTALLATION RESUMPTION
We expect to resume regular Home WiFi installations starting Tuesday, September 22, 2026, subject to the arrival of the new modem supplies.

βœ… FOR HIGHER PLAN APPLICATIONS
We still have a limited number of modem stocks available for customers applying for our higher-tier plans. Installation for these applications will resume on Monday, September 21, 2026.

πŸ’™ A BIG THANK YOU TO ALL OUR NEW CUSTOMERS!

We sincerely thank everyone who recently applied and got installed with N&N Fiber Network. We are truly grateful for your trust and support!

Our modem stocks were sold out much faster than expected because of the overwhelming number of new applications and installations. πŸ™

To all customers who are still waiting for installation, thank you very much for your patience and understanding. We are doing our best to secure our next batch of modems so we can continue processing and installing your connections as soon as supplies arrive.

πŸ“Œ INTERESTED TO APPLY?

For those who are still interested in getting a Home WiFi connection, you may still submit your application online:

🌐 www.pointsignalnetwork.com

How to Apply:
1️⃣ Visit www.pointsignalnetwork.com
2️⃣ Click REGISTER
3️⃣ Fill out the application form
4️⃣ Click SUBMIT

πŸ“© You may also message our official Facebook account for assistance with your application or if you have any questions.

Please note that submitting an application does not guarantee immediate installation, as installation schedules are still subject to modem availability and installation queue.

πŸ™ Thank you for your continued support and trust in N&N Fiber Network!

N&N Information Technology Solutions
N&N Fiber Network

PAYMENT REMINDERDear Valued Customers,This is a reminder to all customers with UNPAID / UNSETTLED ACCOUNTS that a system...
16/09/2026

PAYMENT REMINDER

Dear Valued Customers,

This is a reminder to all customers with UNPAID / UNSETTLED ACCOUNTS that a system disconnection is scheduled:

⚠️ SYSTEM DISCONNECTION SCHEDULE
πŸ—“οΈ September 17, 2026 β€” 12:00 AM

Accounts that remain unpaid/unsettled may be automatically disconnected by the system.

πŸ’³ TO AVOID SERVICE INTERRUPTION:
πŸ‘‰ Please settle your account BEFORE 12:00 AM tonight.

If you have already made a payment but your account has not yet been updated, please send your proof of payment through our official payment/support channel for verification.

⚠️ Settle your account before 12:00 AM to avoid service interruption.

Thank you for your cooperation and continued support! πŸ’™

N&N Information Technology Solutions

14/09/2026

CUSTOMER ADVISORY – MAINLINE HIGH LOSS DETECTED

Dear Valued Customers,

We would like to inform everyone that our network monitoring has detected high signal loss on the mainline from Sitio Campu Uno going toward the San Isidro Area.

As a result, customers in the following areas may experience unstable, slow, or intermittent internet connection:

πŸ“ Sitio Campu Uno
πŸ“ Bagacay
πŸ“ Cansolabao
πŸ“ Mine Compound
πŸ“ San Rafael
πŸ“ San Isidro and nearby areas

πŸ”§ MAINLINE RESTORATION SCHEDULE
πŸ“… September 15, 2026
⏰ 8:00 AM – 5:00 PM

Our N&N Fiber Network Technical Team will conduct mainline inspection, repair, and restoration during the scheduled maintenance period.

During this time, affected customers may experience intermittent signal or temporary service interruptions while our team works on the mainline.

We sincerely apologize for the inconvenience and appreciate your patience and understanding as we work to restore and stabilize the network.

N&N Information Technology Solutions
N&N Fiber Network
Keeping You Connected.

PAYMENT REMINDERDear Valued Customers,This is a reminder to all customers with UNPAID / UNSETTLED ACCOUNTS that a system...
12/09/2026

PAYMENT REMINDER

Dear Valued Customers,

This is a reminder to all customers with UNPAID / UNSETTLED ACCOUNTS that a system disconnection is scheduled:

⚠️ SYSTEM DISCONNECTION SCHEDULE
πŸ—“οΈ September 12, 2026 β€” 12:00 AM

Accounts that remain unpaid/unsettled may be automatically disconnected by the system.

πŸ’³ TO AVOID SERVICE INTERRUPTION:
πŸ‘‰ Please settle your account on or before your duedate

If you have already made a payment but your account has not yet been updated, please send your proof of payment through our official payment/support channel for verification.

Thank you for your cooperation and continued support! πŸ’™

N&N Information Technology Solutions

SERVICE ACTIVATION ANNOUNCEMENTN&N INFORMATION TECHNOLOGY SOLUTIONSWe are pleased to announce that N&N Fiber Network is ...
11/09/2026

SERVICE ACTIVATION ANNOUNCEMENT
N&N INFORMATION TECHNOLOGY SOLUTIONS

We are pleased to announce that N&N Fiber Network is now officially activated and ready for service in:

πŸ“ Sitio San Jaquin
πŸ“ Sitio Manangday
San Jose de Buan, Samar

πŸŽ‰ Activation Date: September 11, 2026

To all customers who have been waiting for installation in these areas, we are happy to inform you that our installation activities are scheduled to start on Monday, September 14, 2026. πŸ› οΈπŸ“‘

Our technical team will begin processing installations for customers on the waiting list according to the installation schedule and area sequence.

🌐 INTERESTED TO APPLY?

Customers who are interested in getting an N&N Fiber connection may now apply online:

1️⃣ Visit www.pointsignalnetwork.com
2️⃣ Click β€œREGISTER”
3️⃣ Fill up the application form
4️⃣ Submit your application

πŸ“Œ For customers already waiting for installation:
Please keep your contact information available and make sure the installation location is accessible when our technical team arrives.

Thank you for your patience and continued trust in N&N Fiber Network. ❀️

🌐 N&N Information Technology Solutions
Connecting Communities. Empowering People.

CUSTOMER ADVISORYN&N INFORMATION TECHNOLOGY SOLUTIONS - PARANASGOING DIGITAL β€” A FASTER, SMARTER & MORE ORGANIZED WAY TO...
08/09/2026

CUSTOMER ADVISORY

N&N INFORMATION TECHNOLOGY SOLUTIONS - PARANAS

GOING DIGITAL β€” A FASTER, SMARTER & MORE ORGANIZED WAY TO SERVE YOU

Dear Valued Customers,

N&N Information Technology Solutions is now transitioning to a fully digital customer service and payment process to provide you with a faster, more organized, secure, and reliable way of handling your transactions.

Starting now, the following transactions will require DIGITAL FORM SUBMISSION before we can process your request:

πŸ’³ GCASH PAYMENT
πŸ› οΈ REPAIR REQUEST
πŸ“‘ NEW APPLICATION / INSTALLATION REQUEST
πŸ“„ OTHER CUSTOMER SERVICE REQUESTS

πŸ“Œ HOW IT WORKS

Our N&N AI Agent will provide you with a specific link where you can submit the appropriate digital form for your request.

Once the form is submitted, our team can properly review, record, verify, and process your transaction.

🚨 IMPORTANT REMINDER

NO FORM = NO PROCESSING

If the required digital form has not been submitted, your payment, application, repair request, or other transaction will not be processed until the required information is properly submitted.

πŸ’‘ WHY ARE WE GOING DIGITAL?

Compared to the traditional manual process, our digital system allows us to:

βœ… Process requests more efficiently
βœ… Reduce errors and missing information
βœ… Keep proper records of every transaction
βœ… Easily track customer requests and repair concerns
βœ… Minimize lost or misplaced paperwork
βœ… Improve coordination between customers and our technical/admin team
βœ… Provide faster verification of payments and applications
βœ… Create a more organized and transparent customer service process

SOON we will be releasing our own APPS/APPLICATION to customers where you can send payment, request repair, track our technical teams, and other related concern.

This is part of our commitment to continuously improve the way N&N Information Technology Solutions serves our customers.

πŸ“² When you message our N&N AI Agent, simply follow the instructions and use the link provided to you for your specific request.

DIGITAL PROCESS = ORGANIZED SERVICE
COMPLETE FORM = FASTER PROCESSING

Thank you for your cooperation and continued trust in N&N Information Technology Solutions.

N&N INFORMATION TECHNOLOGY SOLUTIONS
Committed to Better Service Through Technology.

FIELD RESTORATION UPDATE | SEPTEMBER 7, 2026N&N Information Technology Solutions – Technical Team in ActionToday, our te...
07/09/2026

FIELD RESTORATION UPDATE | SEPTEMBER 7, 2026

N&N Information Technology Solutions – Technical Team in Action

Today, our technical team was deployed to the field to conduct fiber cut restoration and high-loss fiber repair along the affected mainline San Isidro to San Rafael Link.

Our team worked on-site to locate the affected section, inspect the fiber line, perform necessary repairs, and restore the network connection to maintain stable and reliable service for our customers.

Despite the hot weather and challenging field conditions, our team continues to work tirelessly to minimize downtime and keep our customers connected.

This is the work behind your connection.

πŸ“‘ Connecting communities. Restoring connections. Keeping you online.

N&N Information Technology Solutions
Your connection. Our responsibility.

07/09/2026

πŸ“’ CUSTOMER ADVISORY

πŸ”§ BILLING SYSTEM MAINTENANCE

Dear Valued Customers,

Please be advised that our Billing System Maintenance is ongoing as of 3:00 PM today, September 7, 2026.

During the maintenance period, the following transactions may experience delays in processing:

πŸ’³ Payment Verification
⬆️ Plan Upgrade Requests
⬇️ Plan Downgrade Requests
πŸ“„ Other Billing-Related Transactions

For customers who have already made a payment, kindly fill out our Proof of Payment Form and submit your payment details for verification.

πŸ‘‰ All pending and unverified payments, as well as plan upgrade/downgrade requests, will be processed once the billing system maintenance is completed.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding while our team performs this system maintenance.

Thank you for your continued support.

β€” N&N Information Technology Solutions
NOC / Network Operations Center

Address

Poblacion 2 Paranas Samar
Wright
6716

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm
Saturday 8am - 12pm

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