N&N Information Technology Solutions Customer Service Representative

16/06/2026

Good day valued subscriber,

We sincerely apologize for the inconvenience caused by the current network situation and greatly appreciate your patience and understanding.

We would like to inform you that both of our primary upstream providers are currently experiencing a signal outage, which is affecting the stability and performance of our internet service. Our management team has already coordinated with the concerned providers and is continuously following up with them to expedite the restoration process.

To further strengthen our network and minimize the impact of similar incidents in the future, we have already secured four (4) additional upstream providers. These new connections are currently awaiting installation and activation. Once completed, they will significantly enhance the reliability, redundancy, and overall performance of our network.

Please be assured that our team is doing everything possible to maintain service continuity while working closely with our providers to restore normal operations as soon as possible.

We sincerely thank you for your continued trust, patience, and support during this time. We remain fully committed to providing you with stable, reliable, and high-quality internet service.

Respectfully,

N&N Information Technology Solutions

Committed to delivering stable and reliable internet service.

16/06/2026

NETWORK CAPACITY AUGMENTATION UPDATE

To help sustain the internet demand of our subscribers while our primary upstream provider continues restoration activities, our Technical Team is now actively working to activate additional backup internet capacity from our Jiabong and Catbalogan network segments.

These additional backup links will be temporarily integrated into our network to help improve service availability and lessen the impact of the ongoing upstream network issues currently affecting our area.

✅ Additional backup bandwidth being activated from Jiabong Area

✅ Additional backup bandwidth being activated from Catbalogan Area

✅ Continuous network monitoring and traffic optimization in progress

✅ Daram Tower and Zumarraga Tower are on standby and ready for immediate backup deployment whenever necessary

Our Network Engineers remain on-site and are continuously coordinating with all available resources to maintain service stability and provide the best possible connectivity under the current circumstances.

We appreciate your patience and understanding as we continue working to improve network performance while awaiting the full restoration of our primary upstream network.

Further updates will be provided as they become available.

N&N Information Technology Solutions
Committed to delivering stable and reliable internet service.

16/06/2026

📢 NOTICE TO ALL NEW INSTALLATION APPLICANTS & VALUED SUBSCRIBERS

Due to the ongoing network issues currently affecting our main upstream provider, all NEW INTERNET INSTALLATION REQUESTS will be temporarily placed on hold until further notice.

As of this time, subscribers may still experience unstable internet connectivity, intermittent connection, slow browsing, or temporary loss of internet service as we are currently operating on our backup internet source while our upstream network provider continues troubleshooting and restoring their network facilities.

Our Network Engineers and Management Team have already coordinated with all concerned upstream network providers and technical personnel to expedite the resolution process and lessen the impact on our clients. We are also actively working on the deployment and installation of our new main upstream network to improve service reliability and network redundancy moving forward.

To ensure the best possible service quality, we will temporarily suspend the processing and scheduling of new installation requests until our primary upstream network has been fully restored and our new upstream connection has been completed.

We sincerely apologize for the inconvenience and thank you for your patience, understanding, and continued support during this time.

Further updates will be posted through our official communication channels as they become available.

**N&N Information Technology Solutions**
*Committed to delivering stable and reliable internet service.*

15/06/2026

📢 **NETWORK ADVISORY**

Dear Valued Subscribers,

We would like to inform everyone that the current intermittent to unstable internet connectivity being experienced in some areas is **not caused by our local network infrastructure**.

Our investigation has confirmed that the issue originates from our **Upstream Internet Provider**, which is currently experiencing a network problem affecting portions of the **Samar area**. Their technical team is actively working to identify and resolve the issue as soon as possible.

While the outage is beyond our direct control, we are continuously monitoring the situation and coordinating with the provider to obtain updates and minimize the impact on our subscribers.

We apologize for any inconvenience this may cause and appreciate your patience and understanding while the issue is being resolved.

Thank you for your continued support.

**N&N Information Technology Solutions**
*Reliable. Affordable. Local.*

15/06/2026

📢 NETWORK STATUS UPDATE

June 15, 2026 | 7:10 PM

Dear Valued Subscribers,

As of tonight, 7:10 PM, our main upstream provider (GLOBE) is still experiencing a network issue resulting in an unstable connection. In addition, our other two primary ISP links remain down at this time.

We are currently awaiting the arrival of their technical team at our office to conduct further troubleshooting and restoration activities.

As a result, subscribers may continue to experience intermittent connectivity, slow browsing, or unstable internet service as we are currently operating on our backup internet source since yesterday.

To minimize the impact of these ongoing issues, we have already coordinated with an alternative upstream provider that will serve as an additional main internet source. Installation is currently pending, and we are working to have it completed as soon as possible to improve network stability and redundancy.

We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work with our providers to restore normal service.

Thank you for your continued support.

N&N Information Technology Solutions
Reliable. Affordable. Local.

14/06/2026

📢 NETWORK STATUS UPDATE

Date: June 15, 2026
Time: 4:37 AM

Dear Valued Subscribers,

As of 4:37 AM today, June 15, 2026, our two (2) main upstream Internet providers remain down. We are currently awaiting their technical personnel to complete troubleshooting and repair activities affecting our service accounts.

To minimize the impact on our subscribers, we have already coordinated with another upstream provider as an alternative replacement while the affected providers are working to restore their services. In addition, our technical team is actively implementing network rerouting measures to improve connectivity and reduce service interruptions.

At present, our network remains operational through our backup internet sources. However, subscribers may experience slower internet speeds, intermittent connectivity, or reduced network stability while we are operating on backup capacity.

Furthermore, our technical personnel are also rerouting additional backup connectivity from our N&N Jiabong Area network to help lessen the impact on affected subscribers and improve overall service availability.

We understand the inconvenience this situation may cause and kindly ask for your patience and understanding while restoration efforts are ongoing. Rest assured that both our team and our upstream providers are working continuously to normalize service as quickly as possible.

We will continue to provide updates as new information becomes available.

Thank you for your continued support and understanding.

N&N Information Technology Solutions
Reliable. Affordable. Local.

14/06/2026

📢 SERVICE ADVISORY

Date: June 14, 2026

Dear Valued Subscribers,

We would like to inform you that we have detected a downtime issue affecting one of our main upstream Internet Service Providers (ISP). As a result, some subscribers may experience unstable, intermittent, or slower-than-usual internet connectivity while traffic is being rerouted through our available backup links.

Our technical team is closely monitoring the situation and coordinating with the affected provider to restore normal service as soon as possible.

We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

Thank you for your continued support.

N&N Information Technology Solutions
Reliable. Affordable. Local.

13/06/2026

📢 FIRE INCIDENT ADVISORY

We would like to inform our valued subscribers that a fire incident occurred today, June 13, 2026, in Brgy. Tenani, Paranas, Samar.

Our Network Operations Center (NOC) is closely monitoring our network infrastructure and mainline facilities in the affected area. As of this time, no damage has been reported on our mainline connection serving the Bagacay area.

However, we continue to monitor the situation as some client connections may have been affected by the incident. Our technical team remains on standby and is ready to respond should any network issues arise.

We will continue to provide updates as more information becomes available.

Thank you for your patience, understanding, and continued trust in our services.

13/06/2026

SERVICE ADVISORY

Dear Valued Subscribers,

Please be advised that online payments through our website are temporarily unavailable. To avoid any inconvenience, kindly use our alternative payment channels listed in the advisory.

After making your payment, please send your Account Name, Registered Mobile Number, Payment Reference Number, and a screenshot of your payment (if available) for verification.

We sincerely apologize for any inconvenience and appreciate your understanding and continued support.

Thank you for choosing N&N Information Technology Solutions.

13/06/2026

PAYMENT REMINDER
Dear Valued Subscribers,
This is a friendly reminder to settle your monthly internet subscription on or before the due date to avoid service interruption or disconnection.
💳 Payment Options:
✅ GoTyme Bank
✅ GCash
✅ Maya
📌 After making your payment, kindly send us your proof of payment or reference number for verification.
Need assistance?
📞 0995 417 5369
Thank you for choosing N&N Information Technology Solutions. We appreciate your continued trust and support.
🌐 Stay connected. Stay productive. Stay online with N&N!

PAYMENT REMINDER

Dear Valued Subscribers,

This is a friendly reminder to settle your monthly internet subscription on or before the due date to avoid service interruption or disconnection.

💳 Payment Options:
✅ GoTyme Bank
✅ GCash
✅ Maya

📌 After making your payment, kindly send us your proof of payment or reference number for verification.

Need assistance?
📞 0995 417 5369

Thank you for choosing N&N Information Technology Solutions. We appreciate your continued trust and support.

🌐 Stay connected. Stay productive. Stay online with N&N!