VTSi Fiber

VTSi Fiber Welcome to VTSi Fiber page. This page will be for all VTSi Fiber customers and to those who are interested in applying for our services.

28/12/2023

Dear Valued Customer,

VTSi Fiber is aware of a network performance issue that may be affecting to some of our services . Please be assured our Network Engineers are actively working on resolving this to restore the usual great experience you expect of VTSi Fiber.

Engineers note: We are currently investigating the issue to our provider in Singapore.

We will provide hourly updates or as they become available. We apologize for any inconvenience this issue may be causing.

Kind Regards,

VTSi Fiber NOC

Dear Valued Customer, We would like to inform you that the internet service has been fully restored and is now stable.Ou...
14/10/2023

Dear Valued Customer,

We would like to inform you that the internet service has been fully restored and is now stable.

Our team have Completed our Network Maintenance to our Core Network Hardwares.

We sincerely apologize for any inconvenience this situation may have caused and want to express our gratitude for your patience in this matter.

Regards,

VTSi Fiber Support Team

12/10/2023

Dear Valued Customer,

We want to inform you that we have scheduled emergency maintenance activity for tomorrow, October 13, 2023. This maintenance is directly related to recent incidents, and it is crucial that we conduct this activity as soon as possible to mitigate the risk of recurrence.

Details of the Maintenance:
Date and Time: October 13, 2023, 5:00 AM - 7:00 AM PHT
Activity: Software upgrade on our three devices
Service Impact: This activity should cause you a maximum service interruption of 15 minutes within this window.

We understand that this short notice may be inconvenient, and we apologize for any disruption this may cause. Rest assured, our team is dedicated to minimizing the impact on your services.

Kind Regards,

iLead Support Team

12/10/2023

Dear Valued Customer,

We would like to inform you that the internet service has been fully restored and is now stable as of 11:30 AM.

Our team have made some adjustments and was doing isolation test earlier with the vendor. We acknowledge the urgency of providing the root causes of these incidents as quickly as possible, and we are dedicated to capturing all pertinent details. We will share updates and information regarding the two incidents within the day.

We sincerely apologize for any inconvenience this situation may have caused and want to express our gratitude for your patience in this matter.

Kind Regards,
iLead Support Team

11/10/2023

Dear Valued Customer,

This is to inform you that, following a successful troubleshooting process, the circuit has remained stable since 19:50 as of October 11, 2023.

As part of our commitment to transparency and your continued satisfaction, we are in the process of gathering all the necessary details to compile a comprehensive incident report. While we may not have all the information readily available at this moment, please be assured that we are dedicated to delivering a thorough and informative report to provide clarity on the recent incident.

We understand the value of keeping you informed, and we will provide the comprehensive incident report as soon as it becomes available. This report will encompass a detailed account of the situation.

Your understanding and support are highly valued, and we thank you for choosing our services. If you have any immediate questions or require further information, please do not hesitate to reach out to our dedicated support team.

We look forward to serving you better and providing you with a seamless experience in the future.

Regards,

iLead Support Team

11/10/2023

Dear Valued Customer,

We wanted to inform you that, following the troubleshooting efforts, our traffic levels have returned to normal. In this regard, we kindly request an update on the status from your end.

Your input is highly valuable to us, and we aim to ensure that all systems and services are functioning optimally for your continued satisfaction. If you could take a moment to provide us with an update, it would greatly assist us in maintaining a smooth experience for you and all our esteemed users.

Thank you for your ongoing support, and please feel free to reach out with any questions or concerns you may have.

Regards,

iLead Support Team

11/10/2023

Dear Valued Customer,

Our dedicated team is actively working on resolving the matter. However, at this moment, we are unable to provide a specific ETA for the resolution.

Please rest assured that we are committed to resolving the issue as quickly as possible while ensuring that it is done thoroughly and effectively. We understand the importance of this matter to you and are fully focused on getting it resolved to your satisfaction.

We will keep you posted on the progress and provide an ETA as soon as we have a more accurate estimate. In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to our support team [email protected].

Thank you for your patience and understanding as we work to resolve this issue.

Regards,

VTSi Support Team

11/10/2023

Dear Valued Customer,

We are aware of a network performance issue that may be affecting some of our services. Please be assured our engineers are actively working on resolving this to restore the usual great experience you expect.

Engineers note: We are currently investigating the issue.

We will provide hourly updates or as they become available. We apologize for any inconvenience this issue may be causing.


Kind Regards,

VTSi Support Team

05/09/2023

Dear Valued Customer,

Our Netwoek Engineers confirmed that this issue has now been successfully resolved. If you are not happy with your current experience and or believe the issue is still ongoing please message our page, for further assistance.

We thank you for your patience and ongoing support as well as apologize for any inconvenience caused.

Kind Regards,

VTSi Fiber Support

05/09/2023

Dear Valued Customer,

VTSi Fiber is aware of a network performance issue that may be affecting to some of our services . Please be assured our engineers are actively working on resolving this to restore the usual great experience you expect of VTSi Fiber.

Engineers note: We are currently investigating the issue.

We will provide hourly updates or as they become available. We apologize for any inconvenience this issue may be causing.

Kind Regards,

VTSi Fiber NOC

iLead NOC

16/08/2023

Dear Valued Clients,

We understand the inconvenience you have been facing due to several network performance issues since August 14, 2023. We want to provide you with an update on the situation and our ongoing efforts to address the root cause.

The issues are attributed to the recurrence of a software bug on our new devices, despite our initial belief that it had been successfully resolved based on recommendations from our vendor. Unfortunately, this bug triggered again and caused a sudden surge of traffic within our infrastructure, resulting in significant packet loss.

This issue has been escalated to the highest levels both within our company and the vendor, and the vendor has in the last hour provided a possible workaround option. We are currently testing this workaround to ensure it will not generate impact when applied. We also have a scheduled software upgrade planned for the impacted devices on the upcoming weekend(August 20.) We hope that this upgrade will contribute to a more resilient and reliable network performance moving forward.

We sincerely appreciate your patience regarding this matter.

Warm regards,

VTSi Fiber Network Team

31/07/2023

2X SPEED FOR ALL VTSI FIBER PLAN EFFECTIVE AUG 1 TO 31, 2023
WE ❤ you VTSi Fiber Fam!
Turn off & on your Modem for best Experience! Enjoy!

Address

Osmeña Avenue
Victorias City
6119

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm
Saturday 8am - 5pm

Telephone

+639156193235

Website

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