09/11/2025
โ ๏ธ Service Advisory: Intermittent Internet Connectivity Due to Super Typhoon Uwan
To our Valued ArrowNet Subscribers,
We are issuing this advisory to inform you that you may experience intermittent or total loss of internet connectivity due to the severe impact of Super Typhoon Uwan across various areas.
Current Situation:
* Cause: The extremely strong winds, torrential rains, and flooding from Super Typhoon Uwan have caused damage to our fiber optic lines, main distribution equipment, and power infrastructure in several service areas.
* Impact: This is resulting in intermittent service, reduced speeds, or no connection for affected subscribers.
* Safety First: Please understand that the safety of our field technicians is our top priority. On-site restoration and repair activities are currently suspended in areas under Tropical Cyclone Wind Signal (TCWS) 3, 4, or 5, as mandated by local government units and to ensure the safety of our personnel.
Our Action Plan:
* Our technical team is on full alert and continuously monitoring the network from our command center.
* We have pre-positioned repair teams and materials to begin restoration work immediately once the weather permits and it is safe to do so.
What You Should Do:
* Do not attempt to fix or adjust any outdoor equipment (modems, cables, etc.). Please prioritize your safety and stay indoors.
* Use this page as the primary source for official updates.
We sincerely apologize for the inconvenience and appreciate your patience and understanding during this natural calamity. Our team is committed to restoring your reliable connection as quickly and safely as possible.
Please stay safe, ArrowNet Team