JPMC Fibear Embo

28/05/2026

SERVICE UPDATE — CONNECTION RESTORED

Good day, valued subscribers.

We are pleased to inform everyone that the connection issue affecting several areas in West Rembo has already been resolved and services are now stable.

Affected areas included:
• Aguinaldo
• Balagtas
• Burgos
• Dagohoy
• Pio Del Pilar
• Gomez
• Jacinto
• Lapu-Lapu

After thorough tracing and troubleshooting conducted by our technical team, the issue was identified as being caused by unauthorized devices and possible unauthorized interference affecting the network connection.

Necessary corrective actions have already been completed to restore and stabilize the service as quickly as possible.

We sincerely apologize for the inconvenience caused and thank you for your patience, understanding, and continued support.

— JPMC FiBear Network

27/05/2026

NETWORK ADVISORY!!!

Good Evening, our valued customer.

We sincerely apologize for the inconvenience caused by the ongoing network issue in your area.

Due to the late hour and to ensure more thorough and accurate troubleshooting, we will continue the full technical inspection and repair process tomorrow. This will allow our team to properly proceed with a systematic inspection of all distribution points (NAP boxes), line verification, and house-to-house assessment in the affected areas to accurately isolate the root cause of the issue.

Our technical team has been continuously working since 8:00 AM today and has already completed comprehensive on-site diagnostics, including line testing, equipment checks, signal verification, and configuration review. Despite these efforts, the issue remains unresolved at this time.

Further investigation will continue tomorrow to identify any external or network-related factors affecting service stability, and to implement a more targeted and effective resolution.

If you notice any device, splitter, connector, or any unusual attachment connected to your modem (please refer to the attached photo), kindly contact us immediately. This will be a big help in resolving the issue faster.

As part of the recovery process, we also kindly ask all affected users to restart their modem once advised or once signal stabilization has been achieved to help refresh the connection.

We deeply regret the inconvenience this has caused and assure you that restoring stable service remains our highest priority. Thank you for your continued patience and understanding.

-JPMC Fibear Network

27/05/2026

NETWORK ADVISORY

Good day, valued clients.

Please be informed that we will conduct an emergency server reboot due to ongoing maintenance affecting certain areas in West Rembo.

Some clients may experience temporary interruptions or unstable connection during this process. Our technical team is currently working to restore and stabilize the network as soon as possible.

We sincerely apologize for the inconvenience and thank you for your patience and understanding.

26/05/2026

📢 NETWORK ADVISORY FROM JPMC Fibear Network

Good evening, valued subscribers.

We would like to sincerely inform everyone that we are currently experiencing a high loss connection issue affecting some areas in West Rembo, particularly along Jacinto Street, Lapu-Lapu Street, and Gomez Street. Our team is also checking nearby streets that may possibly be affected.

At this time, the exact source of the issue has not yet been fully identified. Since it is already late in the evening, visibility on the mainline is limited, making it difficult to safely and accurately trace the possible line obstruction or damaged connection.

Please be assured that our technical team will continue the tracing and inspection first thing tomorrow morning to immediately locate and repair the issue as quickly as possible.

We deeply apologize for the inconvenience this may cause and sincerely appreciate your patience, understanding, and continued support while we work to restore your connection.

— JPMC Fibear Network

13/05/2026

Notice of Service Advisory

Dear Valued Customers,

Please be advised that due to the ongoing electricity outage in our area, some users may experience intermittent internet instability and temporary service interruptions.

Our data servers are currently operating on battery backup systems to keep services running. However, we are uncertain how long the battery supply will last, as the estimated time for electricity restoration is still unknown.

Because of this situation, internet connectivity may become unstable or temporarily unavailable until power service is fully restored.

Our technical team continues to monitor the situation closely and will do our best to maintain service for as long as possible.

We sincerely apologize for the inconvenience and greatly appreciate your patience and understanding.

Thank you for choosing FiBear Internet.

— FiBear Internet Team

13/05/2026

NOTICE OF POSSIBLE SLOW INTERNET BROWSING

To Our Valued Subscribers,

Please be informed that some areas may currently experience intermittent connection and slow internet browsing due to an ongoing issue affecting Globe Telecom services, as monitored through recent network status reports.

Our technical team is continuously monitoring the situation and coordinating necessary actions to minimize service disruption while waiting for normalization from the upstream provider.

We sincerely apologize for the inconvenience this may cause and appreciate your patience and understanding.

Thank you for your continued trust and support.

FiBear Internet.

24/01/2026

Network Advisory

We are pleased to inform you that the scheduled server maintenance and upgrade has been successfully completed, and normal services have been restored.

These improvements are part of our ongoing efforts to enhance service quality and provide a more stable and reliable internet connection.

If there is no internet connection, kindly restart your modem by unplugging it for 1–2 minutes, then plug it back in to refresh the connection.

We sincerely thank you for your patience and cooperation during the maintenance period. Your understanding is greatly appreciated as we continue to improve your service experience.

Send a message to learn more

24/01/2026

Network Advisory

Please be advised that a scheduled server maintenance will take place on January 24, 2026, from 10:00 PM to 12:00 AM (January 25, 2026). This activity is a continuation of our ongoing maintenance and server upgrade efforts to ensure better services and a more stable internet connection.

During this period, our technical team will closely monitor the system to ensure the upgrade is completed smoothly and efficiently. Normal services will resume immediately after the maintenance window.

If you experience any internet connectivity issues after the maintenance, please reboot your modem or unplug it and plug it back in after 1–2 minutes to restore the connection.

We sincerely apologize for any inconvenience this may cause and truly appreciate your patience and understanding as we continue working to enhance your service experience.

Send a message to learn more

23/01/2026

Network Advisory

Please be advised that the scheduled server downtime has been rescheduled to today, January 23, 2026, from 11:00 PM to 1:00 AM (January 24, 2026), due to adjustments by our technical team.

This maintenance is necessary to carry out a server upgrade aimed at providing better services and a more stable internet connection. Our technical team will closely monitor the activity to ensure the upgrade is completed smoothly and efficiently. Normal services will resume immediately after the maintenance window.

If you experience any internet connectivity issues after the downtime, please reboot your modem to refresh the connection.

We sincerely apologize for any inconvenience this rescheduling may cause and thank you for your patience and understanding as we work to enhance your service experience.

Send a message to learn more

20/01/2026

Network Advisory

Please be advised that there will be a scheduled server downtime on January 20, 2026, from 11:00 PM to 12:30 AM (January 21, 2026). This downtime is necessary to facilitate a server upgrade aimed at delivering better services and a more stable internet connection.

Our technical team will closely monitor the activity to ensure the upgrade is completed smoothly and efficiently. Normal services will resume immediately after the maintenance window.

If you experience no internet connection after the downtime, kindly reboot your modem to refresh the connection.

We sincerely apologize for any inconvenience this may cause and thank you for your patience and understanding. Kindly bear with us as we work to enhance your service experience.

Send a message to learn more