BIDA FIBER 3l Mercantile LEYTE & SAMAR

03/09/2026

🚨 OUTAGE ALERT 🚨

Areas Affected: Brgy. Mejia Subd., San Isidro, Libertad, Liloan, Lao, Licuma, Curva, Margen, San Juan, & Merida.

Issue: Total loss of Internet due to a main fiber cable line fire caused by an electrical discharge in Brgy. Mejia Subdivision.

Status: Technical crews are currently on-site replacing the damaged cables. Service will restore automatically once splicing is complete. Please keep your routers powered on.

Thank you for your patience and understanding! 🙏

02/09/2026

Service Advisory: Temporary Internet Outage

Affected Area: Poblacion Oquendo, Calbayog City

Please be advised that we are currently experiencing an unexpected internet outage in Poblacion Oquendo, Calbayog City.

Our technical team is already aware of the issue and the restoration process is actively ongoing to bring your service back as quickly as possible.

We sincerely apologize for any inconvenience this may cause and truly appreciate your patience and understanding. Further updates will be provided as soon as they become available.

31/08/2026

Happy National Heroes Day sa mga original na BIDA ng Inang Bayan.

28/08/2026

🚨 SERVICE ADVISORY UPDATE: ONGOING RESTORATION

Please be informed that network restoration and fiber splicing efforts in Oquindo, Calbayog, Samar are still ongoing.

Impact: Customers in Oquindo and adjacent areas may continue to experience temporary service interruptions or intermittent connection while splicing and restoration work is underway.
Our field personnel are working as quickly and safely as possible to fully restore services. Thank you for your continued patience.

27/08/2026

🚨 BIDA FIBER SERVICE ADVISORY 🚨

LOCATION: Calbayog City and nearby affected areas
INCIDENT: Service Disruption / Outage
REASON: Main Line Fiber Optic Cable Cut (Fallen tree along Highway)

To our valued BIDA Fiber subscribers in Calbayog City,

Please be advised that your area is currently experiencing an unexpected internet service interruption. A tree fell along the highway, severely damaging our main line fiber optic cables.

WHAT WE ARE DOING:
• Technical and ground maintenance teams have been immediately dispatched to the site.
• Clearing operations and heavy-duty fiber splicing are currently underway.
• Our engineers are working to restore network connectivity at the earliest possible time.

We apologize for the inconvenience this unexpected event has caused. We appreciate your extended patience and understanding as we prioritize bringing your connection back online safely.

26/08/2026

ADVISORY: Service Interruption Notice 🚫

Services Affected: BIDA FIBER
Affected Areas: Brgy. Lonoy and Brgy. Begaho, Calbayog City
Status: Under Investigation / Ongoing Restoration

Please be advised that subscribers in Brgy. Lonoy and Brgy. Begaho are currently experiencing a service interruption due to an unforeseen network issue.

Our technical team is actively on-site tracing the line fault to restore your connection as quickly as possible. Updates will be provided as soon as additional details or an estimated restoration time become available.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

14/08/2026

🚨WE'RE HIRING: DRIVER/TECHNICIANS! 🚨

Mag-apply na at maging bahagi ng BIDA FIBER by Converge sa Catbalogan City!

📩 Ipadala ang inyong CV at Resume: [email protected]
🌐 Bisitahin ang www.bidafiber.ph para sa iba pang detalye.

13/08/2026

Good day BIDA subscribers,

We are glad to inform:
Outage was restored at 1:50am.

For issues and concerns:
Do not hesitate to contact us for any assistance.
FB page:
https://www.facebook.com/3LMercantileBidaFiber
Hotlines:
Leyte - 0916 852 1757.
Samar - 0997 926 8171.
We are open Mondays to Saturday, 8AM to 5PM.

Thank you.

BIDA FIBER Partners | Leyte & Samar
Contact info: +63 997 926 8171 (Samar) / +63 916 852 1757 (Leyte)

13/08/2026

Good evening BIDA subscribers.
Latest Update:
Source of Connection Fault was already located.
Our network team are now undergoing line repairs for your connectivity.
Internet connection will soon be restored.
Thank you for your patience and understanding.

13/08/2026

August 13,2026

Dear Valued Customers,

We would like to inform you that we are currently experiencing an internet connectivity issue affecting our area. Our team is actively monitoring the situation, and we are still awaiting the official advisory and further instructions from the concerned team.

We sincerely apologize for the inconvenience this may cause. Rest assured that we will provide an update as soon as more information becomes available.

Thank you for your patience, understanding, and continued cooperation.

Converge ICT Samar