BIDA FIBER 3l Mercantile LEYTE & SAMAR

BIDA FIBER 3l Mercantile LEYTE & SAMAR BIDA FIBER Partners | Leyte & Samar
Contact info: +63 997 926 8171 (Samar) / +63 916 852 1757 (Leyte) fast. Aside from broadband services.

Converge Information and Communications Technology Solutions, Inc. (PSE:CNVRG) is the fastest-growing fixed broadband service provider in the Philippines. It is the first to run an end-to-end pure fiber internet network in the country, providing Filipinos simple. and reliable connectivity, It has the broadest fiber-to-the-home network among the top providers. Converge also offers integrated data center and network solutions services. With this fiber-powered network. Converge provides premium world-class digital experience for residential, enterprise, and wholesale customers. Go to https://www.convergeict.com for more information.

08/10/2026

🌐 Partners in Connectivity!

We are thrilled to bring you faster, more reliable internet in Leyte through our partnership with Converge ICT! Whether you need the budget-friendly BIDA Fiber or the high-speed power of FiberX, we’ve got the perfect plan to keep you, your family, and your business seamlessly connected.

Powered by GoTech ITS, we’re here to make sure you get top-tier service and hassle-free installation.

Let’s get you connected today! 🚀

📞 Contact us: +63 916 852 1757

📍 Serving you in Leyte

30/09/2026

🌐 NETWORK SERVICE ADVISORY 🟢
Subject: Internet Service Restored – Quick Troubleshooting Steps 📶

Great news! The recent network issue has been resolved and internet services are now fully restored. 🎉

If you are still experiencing connectivity issues, kindly restart your modem/router using these simple steps:

* 🔌 Unplug: Disconnect the power cable from the back of your modem/router.
* ⏳ Wait: Keep it unplugged for 30 seconds to let the device reset completely.
* ⚡ Plug Back In: Reconnect the power cable securely.
* 💡 Reconnect: Wait 2 to 3 minutes for all signal lights (Power, Broadband, Internet) to turn solid green/blue before testing your connection.

If your internet is still not working after restarting, please contact our Customer Support Team for further assistance. 📞💬
Thank you for your patience and understanding! 🙏✨

30/09/2026

🚨 NETWORK SERVICE ADVISORY 🚨

Status: 🛠️ Ongoing Rectification

Affected Areas: 📍 Leyte & Samar Provinces
Impacted Services: 🌐 Fixed Broadband |

⚠️ Please be advised that subscribers in Leyte and Samar are currently experiencing service interruptions due to an unexpected fiber line break along our main transmission route. 🛠️

👷‍♂️ Our field restoration teams are already on-site and actively carrying out emergency repairs to safely bring connectivity back online as quickly as possible. ⚡

Estimated Time of Restoration: 🕒 Updates to follow as repair work progresses.

We sincerely apologize for the inconvenience and appreciate your patience! 🙏 For further updates, please stay tuned to our official channels. 📢

22/09/2026

⚠️ SERVICE ADVISORY: Temporary Internet Service Interruption ⚠️

To Our Valued Subscribers in Villareal, Samar: 👋

Please be advised that subscribers in Villareal, Samar are currently experiencing an internet service outage. 🌐❌

Our technical team is aware of the situation and is actively working to resolve the issue as quickly and safely as possible. 🔧👷‍♂️

📍 Affected Area: Villareal, Samar

📡 Affected Services: Internet Connectivity

⏳ Status: Restoration in progress

We sincerely apologize for the inconvenience this may cause and truly appreciate your patience and understanding while we work to get you back online. 🙇‍♂️ We will keep you updated as soon as new information becomes available. 📢

Thank you for your continued support! 🙏

17/09/2026

🚨 NETWORK SERVICE ADVISORY: CATBALOGAN CITY 🚨

📍 Affected Area: Remaining affected locations in Catbalogan City

⚠️ Status: Ongoing Unscheduled Outage

🛠️ Reason: Technical Repair / Line Maintenance
Our technical team is currently on-site working directly on the lines to resolve the internet service disruptions! 👷‍♂️🔧

⏰ Expected Restoration: Internet connection will be back as soon as possible tonight! 🌙✨

🔄 Troubleshooting: Once repairs are finished, your service will automatically reconnect. If you remain offline after restoration, please power-cycle your router by unplugging it for 30 seconds before plugging it back in. 🔌📶

We apologize for the inconvenience and truly appreciate your patience while our team works to get you reconnected! 🙏💬

03/09/2026

🚨 OUTAGE ALERT 🚨

Areas Affected: Brgy. Mejia Subd., San Isidro, Libertad, Liloan, Lao, Licuma, Curva, Margen, San Juan, & Merida.

Issue: Total loss of Internet due to a main fiber cable line fire caused by an electrical discharge in Brgy. Mejia Subdivision.

Status: Technical crews are currently on-site replacing the damaged cables. Service will restore automatically once splicing is complete. Please keep your routers powered on.

Thank you for your patience and understanding! 🙏

02/09/2026

Service Advisory: Temporary Internet Outage

Affected Area: Poblacion Oquendo, Calbayog City

Please be advised that we are currently experiencing an unexpected internet outage in Poblacion Oquendo, Calbayog City.

Our technical team is already aware of the issue and the restoration process is actively ongoing to bring your service back as quickly as possible.

We sincerely apologize for any inconvenience this may cause and truly appreciate your patience and understanding. Further updates will be provided as soon as they become available.

Happy National Heroes Day sa mga original na BIDA ng Inang Bayan.
31/08/2026

Happy National Heroes Day sa mga original na BIDA ng Inang Bayan.

28/08/2026

🚨 SERVICE ADVISORY UPDATE: ONGOING RESTORATION

Please be informed that network restoration and fiber splicing efforts in Oquindo, Calbayog, Samar are still ongoing.

Impact: Customers in Oquindo and adjacent areas may continue to experience temporary service interruptions or intermittent connection while splicing and restoration work is underway.
Our field personnel are working as quickly and safely as possible to fully restore services. Thank you for your continued patience.

Address

(Leyte, Samar) Brgy 93 Peerless Sub. Tacloban City
Tacloban City
6541

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm
Saturday 8am - 5pm
Sunday 8am - 5pm

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