Since it started operation, ASKUSERV has successfully developed software products and accompanying manuals for various customers world-wide. It has refined its methods to improve the performance of its services in order to meet the increasing demands of its clients. Moreover, one of its main customers, an ISO 9001 certified company with over 6000 employees, audits and inspects ASKUSERV on a yearly basis. Customers outside Far East are taken care of by a team of Swiss engineers who are holders of a MSc degree from the Swiss Federal Institute of Technology (ETH) or a similar institute (HTL). They coordinate the planning and design work and may be called upon to discuss issues. For bigger projects, programmers can also show up and get familiar directly at the customer’s site for a certain time (days, weeks or months). These personnel, with their involvement in projects of varying sizes and complexities, coupled with continuous exploration of the latest trends in technology, have gained a wide knowledge in their particular areas of work. ASKUSERV was able to gain a high reputation when it comes to response time and quality of support in case of inquiries that may arise on the software distributed to its primary customers. In case of products to be distributed to numerous end users, direct support via e-mail or fax is possible upon agreement.
