13/02/2026
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OPINION (UPDATED): Food content superstar Abi Marquez is the latest victim of internet outage. But that's not even the worst part.
"tumawag ako sa globe para sabihing wala kaming internet," Abi wrote in a Facebook post on February 10. "tapos sabi sakin ivisit ko raw yung website for concerns." Read that again, but slowly. Her photo that went with the post sums it all up: frustration, ridiculousness, stupidity.
Having no internet is already bad enough. Having no common sense, too, is just cruel. Meanwhile, countless Filipinos stay “on hold” with customer service every single day.
If this can happen to someone like Abi, imagine ordinary Filipinos trying their hardest to get through the day: the commuter booking a ride amid heavy traffic, the family finding respite in K-drama, the content creator uploading on schedule, the small business owner processing online orders, the job applicant logging into a fourth interview, the full scholar submitting a term paper, the journalist chasing a deadline, the patient waiting for telemedicine, the OFW calling home, the grandmother on what could be her last video chat. For what it’s worth, Globe was able to resolve the issue within the same day.
Worse, PLDT Cares—the customer service arm of Globe's rival provider—tried selling services in the comments of Abi's post. As if millions of Filipinos haven’t suffered enough from both networks. Try scrolling through their social media pages and see complaints present at every post.
Not even its boss Manny V. Pangilinan is immune. On New Year’s Day 2023, NAIA suffered power outages, grounding 361 flights and stranding 56,000 passengers that included MVP. He replied to a PLDT Cares tweet, saying, "6 hours of useless flying but inconvenience to travelers and losses to tourism and business are horrendous. Only in the PH. Sigh."
The reply? "Thank you for reaching out to us. To better assist you, please send us a direct message." ¡Dios mío!
In 2021, Pulse Asia found that 63% of Filipino adults (three out of five) use the internet. Work or leisure, it's long been a necessity. Yet in June 2025, CloudMosa found that 26% of Filipinos still lack reliable mobile access despite improved networks.
We shell out thousands of pesos monthly for sh*tty internet. From the everyday commuter to the big boss, no one is spared. How much longer will we let this happen—and keep paying with our money, time, and sanity?
(✍️: Nikko Miguel Garcia)
Original post: https://www.facebook.com/abigailfmarquez/posts/899232719500494
