Intelassist Inc.

Intelassist Inc. E-mail: [email protected] Intelassist is a remote staffing organization founded in 2007.

We specialize in providing experienced and highly skilled employees who are based in Manila, Philippines to a diverse segment of businesses located throughout North America and beyond. Intelassist sources, trains, and retains top tier talent who work directly and exclusively for each of our clients. Through our proven experience and local ownership, Intelassist provides clients a high degree of productivity, lower turnover of staff, and significant cost savings. For partnership inquiries ONLY, please email [email protected]. For job inquiries, please email [email protected].

Our Manila team celebrated Customer Service Week at the office. On most days, their focus is on client work, deadlines, ...
08/10/2026

Our Manila team celebrated Customer Service Week at the office. On most days, their focus is on client work, deadlines, and the small details that keep a business running smoothly. This week gave everyone a chance to step away from their desks, share a few laughs, and catch up with colleagues assigned to different clients.

Behind the tasks our clients hand off are people who take pride in getting things right, look out for one another, and show up ready to help. Those are the people this week was for.

Thank you to every team member who brings patience, care, and good humor to the work, and to everyone who helped put the celebration together.

Take a look at a few highlights from the week.

Happy Customer Service Week, Intelassist Family! At Intelassist, we know that exceptional customer experiences start wi...
07/10/2026

Happy Customer Service Week, Intelassist Family!

At Intelassist, we know that exceptional customer experiences start with exceptional people. As we mark Customer Service Week, we want to extend our heartfelt gratitude to our frontline teams and customer support specialists.

Every day, our dedicated team turns complex challenges into everyday wins. Your empathy, patience, and unwavering commitment are what make the Intelassist standard of excellence possible. Every call, message, and interaction truly matters.

Thank you for being the heart and voice of our organization! Tag your fellow Intelassist teammates in the comments and leave them some love!

Customer service at the Eastwood office runs on the customer's clock.Most teams here work US hours, so the building fill...
05/10/2026

Customer service at the Eastwood office runs on the customer's clock.

Most teams here work US hours, so the building fills up around the time the rest of Manila is heading home. The reps start their shift just as US customers are starting their day.

Each shift opens with a handover call with the US team. That first conversation puts the reps in sync with the people they support before the day gets going.

This , how does your team's day usually start?

Fifteen years ago, John Dapapac walked into Intelassist for his very first job. Today, he's celebrating his 15th year wi...
02/10/2026

Fifteen years ago, John Dapapac walked into Intelassist for his very first job. Today, he's celebrating his 15th year with us! 🎉

He joined in 2011 in estimating: reviewing project requirements, doing takeoffs, preparing pricing, and making sure every quote went out accurately and on time. The early team called themselves "Altabera," after ALT + TAB, because "your only job is to control ALT + TAB." (ifykyk)

Today his role is much broader. He reviews projects, resolves issues, coordinates with the team, and is often the person colleagues turn to for a second opinion. The biggest shift, he says, is perspective.

"During my first year, I was mostly asking, 'What do I need to finish today?' Now, I find myself asking, 'What does the team need to get done, and how can I help make sure we get there?'"

What he's proudest of isn't a single project. It's the trust he earned to handle more complex work over time. "For me, that trust is an accomplishment in itself."

It hasn't always been easy. From 2018 to 2022, John faced a personal health struggle he calls the most difficult chapter of his career. With the support of family, bosses, colleagues, friends, and his faith in God, he rebuilt. "Look where I am now. I'm still here. Still learning. Still contributing. Still moving forward."

What kept him here? The people. Teammates became friends, mentors, kumares, kumpadres, and even family. To everyone who's been part of his journey: salamat.

Outside work, John stays grounded through family, travel, weightlifting, running, community service, photography, and collecting toys and sneakers. His advice to his first-year self? Save your money, travel, take care of your health, and "don't spend all your money on shoes!" 👟

For anyone joining Intelassist today: "Take pride in what you do. Care about the people you work with. Be genuine."

"You'll spend a lot of time at work, so make sure the person you are at work is still the person you're proud to be outside of it."

In his words: "The story isn't over yet." Congratulations on 15 years, John! 💙

A global major appliance and consumer electronics enterprise was running more than 5,000 offshore agents across five v...
30/09/2026

A global major appliance and consumer electronics enterprise was running more than 5,000 offshore agents across five vendors in Metro Manila. Nobody had a consistent view of what any of them were doing from one day to the next.

More agents would not have closed that gap. Two people did.

Two specialized Senior Vendor Managers now report directly to the client's own Director of Vendor Partner Management, rather than adding another layer of vendor reporting on itself.

They track SLAs before they slip, run routine KPI reviews across all five partners, and visit the vendor sites in person.

The published outcome is 100 percent SLA and KPI alignment, reduced operational expenditure, and complete operational visibility restored across every partner.

The deck below walks through how the oversight works day to day.

A bookkeeper on a regional distribution account just found out her contract was ending. At most BPOs, that also means th...
29/09/2026

A bookkeeper on a regional distribution account just found out her contract was ending. At most BPOs, that also means the job is ending.

Not on our teams. She moved onto a growing finance client the same month, kept her pay and tenure, and two years later, that client asks for her by name on every call.

This is what our retention model does in practice: when a contract closes, we reassign the person instead of closing the seat. It's a structural choice, not a statistic on a slide, and it's a real part of why turnover on our teams runs well under the industry's 40 percent average.

Retention isn't something we report after the fact. It's a decision we make every time a contract ends.

Mom of three. Remote Front Desk Agent. Weekend live seller. Meet Ana Aniñon, who wears every hat with heart. 🌟As part of...
28/09/2026

Mom of three. Remote Front Desk Agent. Weekend live seller. Meet Ana Aniñon, who wears every hat with heart. 🌟

As part of our Remote Front Desk team, Ana handles reservations and guest inquiries for a resort. She helps guests with their bookings, answers questions about the property and its services, and makes sure every person she speaks with gets accurate, professional support, all from miles away.

"What I enjoy most about my job is being able to assist people and make their experience easier, even though I'm working remotely."

She joined Intelassist looking for a place to grow professionally while supporting her family, and she found more than a job.

"What has kept me here are the people, the learning opportunities, and the experiences that have helped me become better at what I do. I'm grateful to be part of a company where hard work and contributions are recognized."

Every guest interaction is different, and some call for extra patience. Ana is proudest of how she handles the challenging ones: staying calm, communicating clearly, and finding the best solution. Her guiding advice? To "never stop learning and always give your best, even when no one is watching."

When the days get long, she knows exactly where her strength comes from.

"My biggest motivation is my family. I am a mom of three, and my children inspire me to keep going even on difficult days." 💙

Her rest days are anything but idle. She personally cares for her three kids, and on her days off, she goes live selling pre-loved clothes online, a side business she truly enjoys. It's a busy life, and she wouldn't have it any other way.

Her advice for new teammates: "Don't compare your journey to someone else's. Everyone grows at their own pace. Keep showing up, keep learning, and trust that your hard work will eventually pay off."

In her own words: "With determination, patience, and the right motivation, we can accomplish more than we sometimes think possible."

Behind every great partnership is a team that stays, grows, and gives its best year after year. Today, we're proud to ho...
25/09/2026

Behind every great partnership is a team that stays, grows, and gives its best year after year. Today, we're proud to honor the people who have reached 5, 10, and 15 years with Intelassist.

🌟 5 Years: Five years of showing up, growing, and becoming part of the foundation our clients rely on every day.

🌟 10 Years: A decade of dedication, helping shape how we work and supporting our clients through every change along the way.

🌟 15 Years: A true legacy. You've been with us for most of our journey since 2007 and helped build the culture we're known for today.

To each of our awardees: thank you for your hard work, your loyalty, and your heart. Intelassist is what it is today because of you. Here's to many more years together! 💙

Please join us in congratulating them in the comments! 👏

A resume that says "Revit" doesn't say much on its own. It doesn't show whether someone can work inside your template, f...
25/09/2026

A resume that says "Revit" doesn't say much on its own. It doesn't show whether someone can work inside your template, follow your standards, or produce a sheet set the way your reviewer expects.

Because every client's standards are different, the screening gets built around yours rather than a generic checklist. A drafter works a real assignment inside your template, and the review checks it against your naming conventions, your dimension standards, and your sheet setup.

That same collaboration continues once someone joins your account. Onboarding follows your workflow, not a standard playbook, and ongoing support is measured against the KPIs your team already tracks.

The next few slides walk through what that looks like, from screening through the work itself.

Meet Shaira Nadine Hao, our new Head of Talent Acquisition. 👋Shao recently joined Intelassist to lead our recruitment fu...
25/09/2026

Meet Shaira Nadine Hao, our new Head of Talent Acquisition. 👋

Shao recently joined Intelassist to lead our recruitment function, and she arrives with a clear mission: build hiring processes that are organized, seamless, and genuinely good to go through, for her team, for hiring stakeholders, and for every candidate who applies.

Some people come to recruitment through the numbers. Shao came to it through the stories.

"I genuinely enjoy hearing people's stories, how they started their careers, and what led them to where they are today," she says. "Everyone has a different journey."

Part of what brought her to Intelassist was the flexibility. Hybrid and fully work-from-home setups aren't a given in this industry, and she wanted to be part of a company that offers them.

She has rebuilt a recruitment process before, stepping into a team still running an old-school system and improving it piece by piece. "It wasn't an overnight change, but it was fulfilling to see how things became more organized," she says. "Even small improvements can make a big difference in how a team works."

Ask what she looks for in a candidate and the resume comes last. Personality, mindset, and how someone thinks through a situation matter more, because skills can be trained. "Sometimes you find great potential in someone who just needs the right opportunity and guidance."

She wants every candidate to feel that, hired or not. "Applying for a job can already be overwhelming, so I want our process to be as comfortable and transparent as possible."

The best advice she has ever received: "Not everybody will like you, and that's okay." Leadership, she says, isn't about being liked by everyone. It's about doing the job well and staying true to yourself.

Outside of work, Shao plants, plays musical instruments, and sings. She keeps a firm line between the two. "When my shift is done, I'm done!" There's usually a future trip on the calendar to look forward to. Just don't invite her anywhere curry is on the menu. 😄

Her advice for anyone building a career here: "Don't pressure yourself too much. We all have different learning curves, and everyone grows at their own pace. Just be open to learning and enjoy the process!"

Welcome to the team, Shao. 👋

Address

19th Floor Cyber One Building Eastwood Cyber Park
Quezon City
1110

Opening Hours

Tuesday 5am - 2pm
Wednesday 5am - 2pm
Thursday 5am - 2pm
Friday 5am - 2pm
Saturday 5am - 2pm

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