30/09/2026
WE'RE HIRING!!!
CUSTOMER SUCCESS SPECIALIST
We’re looking for a proactive Customer Success Specialist who enjoys helping customers solve problems, achieve results, and get the most value from our products. You will work directly with customers around the world to ensure they have a great experience, from onboarding to ongoing success.
This role is ideal for someone who is patient, resourceful, and takes ownership of customer outcomes.
If you enjoy teaching, troubleshooting, and building relationships, you’ll thrive here.
Position: Customer Success Specialist
Employment type: Full-Time
Work Schedule: Rotational (Philippine Time)
Location: Remote / Work-from-home.
Fresh graduates are welcome to apply.
HOW TO APPLY:
1. Go to codalify.com/jobs/
2. Find “Customer Success Specialist” from the list.
3. Click the Apply Now button.
4. Fill out the form and upload your resume.
5. Click the Submit button.
We can't wait to see what you'll bring to our team! Looking forward to hearing from you!
RESPONSIBILITIES:
-Assist customers via chat, email, and support channels
-Help users set up and successfully use our products
-Troubleshoot technical issues and coordinate with engineers when needed
-Identify customer needs and recommend the best solutions
-Follow up to ensure customer satisfaction and success
-Document common issues, guides, and improvements
-Provide feedback to the product team to improve user experience
We’re Looking For Someone Who
-Has excellent written English communication skills
-Is patient, empathetic, and solution-oriented
-Enjoys helping people and solving problems
-Can explain technical concepts in simple terms
-Is organized and able to manage multiple conversations
-Takes ownership instead of waiting for instructions
-Works well in a remote team environment
-Bachelor's degree in IT, Computer Science, or related field required.
Nice to Have
-Experience in SaaS or technical support
-Basic understanding of websites, integrations, or APIs
-Experience with support tools (chat systems, ticketing platforms)
-Experience creating help articles or tutorials
Note: There will be an exam on the same day once you are qualified. Kindly prepare and ensure your personal computer is ready.
www.codalify.com