Imperial Network Inc. – Cebu Branch
Privacy Policy
1. Purpose of this Policy
Imperial Network Inc. – Cebu Branch (“the Company”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the data of our customers and subscribers.
2. Information We Collect
We collect personal and service-related information d
irectly from customers to ensure efficient service delivery. This may include:
• Full name
• Contact number(s)
• Address and installation location
• Billing and payment details
• Service history and technical reports
• Any other information voluntarily provided for customer support
3. Purpose of Data Collection
The information we collect is used solely for the following purposes:
• To process service applications and installations
• To provide updates, maintenance schedules, and repair notifications
• To verify customer identity and ensure account security
• To process billing and payment transactions
• To respond to customer inquiries and complaints
• To improve our network and customer experience
4. Data Privacy and Protection
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Only authorized personnel from Imperial Network Inc. are permitted to access customer data, and solely for official business purposes.
5. Data Sharing and Disclosure
Imperial Network Inc. does not sell, rent, or share customer data to third parties for marketing purposes. Information may only be disclosed:
• When required by law, government authority, or court order
• When necessary to protect the Company’s rights and operations
• With the customer’s written consent
6. Data Retention
Customer information is retained only as long as necessary to fulfill service obligations and comply with legal requirements. Once data is no longer required, it will be securely deleted or anonymized.
7. Customer Rights
Customers have the right to:
• Access and request a copy of their personal data
• Request correction of inaccurate or outdated information
• Withdraw consent for data use (subject to service limitations)
• File a complaint regarding any misuse of personal data
8. Contact Information
For privacy-related concerns or requests, you may contact us at:
Imperial Network Inc. – Cebu Branch
📍 City of Naga, Cebu
📞 +63 991 710 77870
📧 [email protected]
9. Policy Updates
Imperial Network Inc. reserves the right to update this Privacy Policy at any time to comply with new regulations or operational needs. Any changes will be announced through our official channels.
