04/09/2026
âPAYMENT SENTâ IS NOT A RELEASE ORDER. â ď¸
A customer shows a payment screenshot. Should your staff immediately release the product, confirm the booking, or mark the bill as paid?
Not yet.
Your team must first understand the transaction status:
â
PAID OR SUCCESSFUL
The payment has been confirmed through the authorized payment channel.
âł PENDING OR TIMED OUT
The final result is still uncertain. Check the transaction before asking the customer to pay again.
â FAILED OR REJECTED
The payment was not successfully credited.
âŠď¸ REVERSED OR REFUNDED
The original transaction was returned or reversed according to the applicable payment process.
đŚ SETTLED
The funds have completed the applicable settlement process to the merchant.
Confusing these statuses can lead to duplicate payments, premature product release, incorrect account updates, and difficult reconciliation.
SukiPay helps merchants monitor payment references and available transaction statuses through a more organized payment workflow.
Verify the transactionânot just the screenshot.
SukiPay is operated by Bald Puppies Solutions Inc., a BSP-registered Operator of Payment System.
For merchant or biller onboarding:
đ˛ Viber or WhatsApp: +63 991 915 3464