Philippines Outsourcing

08/07/2016

CEBU NETWORKING COCKTAIL PARTY
23rd August 2016 6.00pm to 9.00pm , 10th Floor, The Calyx, Cebu It Park

* Join us for drinks with free flow of beer, wine, cockatils, soft drinks and canapes

* Meet your Cebu peers in BPO senior management, suppliers and potential clients.

For further information on the event, contact Belle Apellido on 0922 737 6534

PRICE

Attendance Fee (per person): P1,650.00
Early Bird Fee (20% discount): P1,300.00 (For payment before 8th July 2016 only)

PLEASE NOTE THAT NUMBERS ARE LIMITED. To avoid disappointment, please book early.

http://www.gms-asia.net/bpo-events/

27/04/2016

Abolishing contractualization to affect BPO industry
The Department of Labor and Employment has warned the next Philippine president that abolishing all forms of contractual employment will affect industries that are project-based or temporary by nature, such as business process outsourcing (BPO). Labor Secretary Rosalinda Baldoz issued the warning in response to the unanimous position of presidential candidates to put an end to contractual employment in the country. Baldoz urged candidates to clarify if their position covers both legitimate and illegal forms of the work scheme. Those legitimate independent subcontracting contracts include the jobs for overseas Filipino workers and BPO workers. According to the Trade Union Congress of the Philippines, around half of country’s 67.1 million workers are engaged in contractualization.
http://enews.gms-asia.net/mv/special/2090542.html

27/04/2016

Facebook opens in Manila, seeks outsourcing site manager
Social media giant Facebook is seeking an experienced outsourcing site manager in the Philippines to run its outsourcing site operations. In an announcement, Facebook said that the experienced outsourcing site manager will also be tasked to manage vendor relationships. The announcement came after Facebook opened its first Philippine office on Thursday saying it sees strong momentum in the Philippines. Facebook vice president for Asia Pacific Dan Neary emphasized the Philippines' potential as the country leads the charge in Facebook global metrics. Facebook Philippines has also opened its doors for partnership with large businesses, SMEs and startups to help them achieve their business goals.
http://enews.gms-asia.net/mv/special/2090542.html

18/04/2016

Lawson plans 500 outlets in Philippines, targets BPO offices

Japanese convenience store chain Lawson is expanding in the Philippines with eye on office spaces that have outsourcing companies as tenants. Lawson and its Philippine partner, supermarket operator Puregold Price Club, are developing a franchising formula and will test the model in late 2016. According to John Hao, the investor relations head of Puregold, PG Lawson will partner with independent property developers to gain access to office spaces with tenants like BPO companies that operate 24/7. PG Lawson has set a medium-term target of opening 500 outlets in the Philippines by 2020. Convenience stores are now riding high on the rapid growth of the country's BPO industry by setting up stores near IT parks or in buildings occupied by outsourcing companies.

18/04/2016

World Bank expects Philippine BPO revenue of USD35bn in 2018
The World Bank expects the Philippine business process outsourcing (BPO) industry to post average revenue growth of 14.8% to reach USD35bn in 2018. In its newly launched April 2016 ‘East Asia and Pacific Economic Update’ report, the World Bank expects the country's BPO revenue to surpass the projected value of remittances, which are about USD34bn, by 2018. The report further adds that BPO will continue to be a key driver of the country's services sector. The World Bank maintained its GDP growth forecast for the Philippine economy at 6.4% this year, lower than the government's target of 6.8% to 7.8% but much higher than the 5.8% growth experienced in 2015. The risks to the economy, however, include the slowdown of remittances from oil-exporting countries and lower net exports due to weak external demand.

18/04/2016

Blue Cross and Blue Shield extend operations with Convergys Philippines
Blue Cross and Blue Shield of North Carolina (BCBSNC) is expanding its call capacity through a partnership with global business process outsourcing (BPO) firm Convergys. BSBSNC is expanding its three-year relationship with Convergys as it seeks to adapt to customer needs and the volatile healthcare environment. Officials from BCBSNC said the expansion will allow the company to redirect basic benefit, eligibility and claims calls from health care providers to Convergys centres in the Philippines. Globally, Convergys employs more than 130,000 people in more than 150 locations, including at a number of centers in the Philippines.

18/04/2016

Congratulations to Concentrix, UP Ayala Technohub for winning a Stevie® Award in the 2016 Stevie Awards for Sales & Customer Service.

https://www.youtube.com/watch?v=y-kf5gHQc9I

The 10th annual Stevie Awards for Sales & Customer Service, the world's top customer service awards, sales awards, and business development awards, were pres...

11/04/2016

Digital Content Services

GMS can provide a range of B2B digital content services, ranging from the sourcing of daily sectoral news for a wide range of industry and professional sectors and geographic regions, feature articles and thought leadership white papers.

Click here to download the pdf giving more details on our services.

http://emedia.gms-asia.net/PhilOutsourcing/PhilSourceRatecard.pdf

08/03/2016

BPO sector lifts office rents in Manila – JLL

Property consultancy firm JLL has said in its latest report that growth in the offshoring and outsourcing sector in the Philippines together with new completions lifted office rents in Manila by 0.9% in Q4 2015. However, JLL stressed that despite the increase in office rental, overall rents in the prime Makati central business district remain highly competitive compared with other cities in Asia-Pacific. JLL said office rentals in most Southeast Asian cities declined in Q4 2015 due to the economic slowdown across the ASEAN region. Rents declined more severely in Kuala Lumpur and Jakarta in Q4 than in the previous quarter. Bangkok and Manila were among the few cities in the region to post increases in office rentals in the last quarter of last year, JLL said.

08/03/2016

Qualfon featured in O**m case study for CRM success.

London-headquartered independent analyst and consultancy firm O**m has reportedly featured business process outsourcing (BPO) firm Qualfon's Leadership Academy program as a case for success in its new publication. In a statement posted on its website, Qualfon, which operates outsourcing centers in the Philippines, US, South Africa, and Mexico, said the company was highlighted in the publication as an example of a BPO partner that has made investments in frontline leadership. According to Qualfon CEO Mike Marrow, the O**m publication exposes Qualfon's formula for training and development. Marrow said the entire Qualfon family is happy to share its strategy with those who want to learn from the company's experience. The O**m publication calls out Qualfon's Leadership Academy as intriguing and progressive approach.

08/03/2016

Philippines in top 10 of world's top outsourcing destinations – AT Kearney.

The Philippines continues to be one of the world's biggest outsourcing destinations in terms of financial attractions and business environment, a study published by London-based consulting firm AT Kearney showed. According to the study, India is the world's top outsourcing destination out of the 55 countries analyzed. India is joined by China, Malaysia, Brazil, Indonesia, Thailand, the Philippines, Mexico, Chile, and Poland in the top 10 list for 2016, the India Times has reported. Out of the countries surveyed, however, India and the Philippines are still top of mind when it comes to offshoring, according to AT Kearney's Communications, Media and Technology practice partner Nikolai Dobberstien. He also mentioned two Philippines cities - Bacolod and Iloilo - as among the tier 3 locations that global outsourcing companies are looking at as they plan to setup shop in the country.

08/03/2016

Philippines Outsourcing Weekly Briefing, it is a weekly email-delivered industry newsletter that goes to 5,500+ senior managers in the Philippines outsourcing industry.

The newsletter offers a range of cost-effective marketing methods such as events, advertising and press release distribution to help companies promote their services to the BPO industry.

http://www.gms-asia.net/philippines-outsourcing/

Click here to view latest issuePhilippines Outsourcing is a free, weekly newsletter delivered every Wednesday by email to around 5,000 senior managers working in the Philippines outsourcing and off-shoring industry. To Subscribe Please send an email to [email protected] requesting your PO subsc…