17/04/2026
quick reminder: please DO NOT RESET your router.
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Most connection issues can be fixed with a simple restart.
1. Unplug the power cord from the back of your router or from the wall outlet.
2. Wait for 30 seconds to allow the device to fully clear its memory.
3. Plug it back in and wait approximately 2 minutes for the lights to stabilize.
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Sometimes the "slowness" is caused by your devices rather than the internet line.
* Close unused apps: Background apps (like system updates or cloud backups) can consume your bandwidth.
* Disconnect extra devices: Too many phones or laptops connected at once can slow down the speed for everyone.
* Clear Browser Cache: If websites are loading slowly, try clearing your browser's history and cache.
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If the speed is still not reaching your plan's limit:
Run a speed test.
If the result is still low, message us directly.
Provide your Account Number, best contact number and a description of the issue.