VWP Iloilo

05/04/2021

From Call Center Agent to Building a Business of 400 Employees – Virtual Workforce Professionals.

What started as a one-man show became a company of over 400 workers.

About Virtual Workforce Professionals Derek Gallimore talks with Leif Brian Margallo, founder and CEO of Virtual Workforce Professionals (VWP). One of the

26/03/2021

"Climb mountains not so the world can see you, but so you can see the world."

24/03/2021

"Innovation is the ability to see change as an opportunity - not a threat." -Steve Jobs

22/03/2021

"Build your own dreams, or someone else will hire you to build theirs." - Farrah Gray

21/03/2021

"A simple mindset determines how a population will behave, act, or react toward the pandemic.

Victor or victim? It’s a choice we’re free to make, a choice based on our mindset. We don’t even have to decide on the subsequent steps to take, as our mindset predetermines how we will react to the varied situations that will eventually confront us."

MANILA, Philippines — My recent experience with Covid-19 was certainly far from pleasant. But I was mentally prepared for it, and its clinical course was exactly how I imagined it would take.…

20/03/2021

"Ambition is the path to success. Persistence is the vehicle you arrive in."

19/03/2021

The secret of success is focus and positivity helps you to stay focused on whatever you do in life. When you are focused, you will achieve your goals.

Positivity is all about being optimistic in your thoughts, attitude and actions. Positivity is maintaining your calmness, composure, hopefulness, enthusiasm, energy and love for life. When you have positive perspectives, you perceive things differently and that enables you to feel more positive. You...

18/03/2021

"Unity is strength, when there is teamwork and collaboration, wonderful things can be achieved." - Mattie Stepanek

17/03/2021

Happiness is a mindset. It comes from within you, not from your outside circumstances. You don’t have to have a "perfect" life to be happy. The really great news is that you don’t have to be young or old or wealthy or successful in order to be happy. Instead, you can develop a mindset of happiness.

Here are four tips to help you develop a mindset that leads to happiness.

16/03/2021

"Leaders don't create followers, they create more leaders. " - Unknown

15/03/2021

"Dealing with impatient, dissatisfied or angry customers is never easy, but if the contact center handles the situation well, you may be able to build a stronger relationship with the customer over the phone and create opportunities for your


Below are three simple ways CX teams can turn negative customer interactions into positive outcomes.

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It’s crucial to break down silos between different devices and data in order to gain visibility across the organization’s customer experience tools and applications. By listening to the customer to identify the source of their frustration, companies can solve customer service issues more rapidly...

15/03/2021

"If everyone is moving forward together, then success takes care of itself. "- Henry Ford