01/07/2026
π’ SERVICE RESTORATION ADVISORYπ’
Affected Areas: All Service Areas
Cause of Interruption: Fiber Cable Theft (Fiber Cut)
To our valued subscribers,
We are pleased to inform you that internet services have now been fully restored in all affected areas.
The service interruption was caused by a fiber cable theft, which resulted in a major fiber cut affecting our network. Our technical team immediately conducted repair and restoration work to restore connectivity as quickly and safely as possible.
We sincerely apologize for the inconvenience this unexpected incident has caused. We understand how important a stable internet connection is for your work, studies, business, and daily activities, and we appreciate your patience and understanding throughout the restoration process.
If you continue to experience connectivity issues, we recommend restarting your modem/router. Should the issue persist, please contact our Customer Support team so we can assist you promptly.
Thank you for your continued trust and support. We remain committed to providing you with reliable and quality internet service.