21/08/2026
π’ IMPORTANT NOTICE: RED LIGHT / LOS LIGHT ON YOUR MODEM π΄
Hi, mga ka-Pipol! π
If you notice a RED LIGHT or LOS light on your modem, please be informed that this is a LINE ISSUE. It means your modem is not receiving signal from the fiber line and may be caused by a fiber cut, damaged line, loose connection, or other physical line-related problem.
π Our internet system is working properly. The interruption is caused by the physical fiber line and is not a fault of our internet service.
π·ββοΈ PLEASE BEAR WITH US IF A LINE ISSUE HAPPENS AFTER WORKING HOURS.
Our technicians are scheduled 9:00 AM to 6:00 PM only. If a line issue happens after 6:00 PM, our team may only be able to attend to and repair the affected line during the next working hours.
π We also kindly ask everyone not to blame or take out your frustration on our CSR or any of our team members.
Hindi po kagustuhan ng kahit sino sa team namin na magkaroon ng line issue or mawalan ng internet. We understand how frustrating it can be, but please remember that our CSR and staff are also doing their best to assist, coordinate, and report the issue to our technical team.
Hindi rin po nila kontrolado kung kailan magkakaroon ng fiber cut, damaged line, or other physical line problems. Walang may gusto na magkaroon kayo ng interruption, at wala rin pong benefit sa amin ang magkaroon ng service interruption.
We sincerely ask for your patience, understanding, and respect while our technicians work to restore the affected line. β€οΈ
Your concern is our concern too. We will do our best to restore your connection as soon as possible. ππ‘
Thank you for understanding, mga ka-Pipol! β€οΈ
Pipol Broadband Elises Branch