11/11/2025
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The determined cause of the disruption in ๐๐๐๐๐๐, ๐๐๐๐๐๐๐, ๐๐๐๐๐๐, ๐๐๐๐๐๐, ๐๐๐๐๐, ๐๐๐๐๐๐๐๐, ๐๐๐๐๐๐, ๐๐๐๐๐๐, ๐๐๐๐๐, ๐๐ง๐ ๐๐๐๐๐ ๐๐ ๐๐๐ under ticket number 202511110065232 was caused by fiber damage resulting from a fire incident.
As of around ๐:๐๐ ๐๐, ๐๐จ๐ฏ๐๐ฆ๐๐๐ซ ๐๐, ๐๐๐๐, the service has been fully restored and is currently monitored as stable on our end.
We kindly ask you to confirm if your connection is now working properly. You may also perform a power cycle on your devices to help refresh the connection.
Thank you for your patience and understanding.
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๐๐๐ซ๐ฏ๐ข๐๐ ๐๐๐ฏ๐ข๐ฌ๐จ๐ซ๐ฒโ
We have detected connectivity issues causing NO INTERNET service affecting our clients in ๐๐๐๐๐๐, ๐๐๐๐๐๐๐, ๐๐๐๐๐๐, ๐๐๐๐๐๐, ๐๐๐๐๐, ๐๐๐๐๐๐๐๐, ๐๐๐๐๐๐, ๐๐๐๐๐๐, ๐๐๐๐๐, ๐๐ง๐ ๐๐๐๐๐ ๐๐ ๐๐๐, today, November 11, 2025, ๐๐ฎ๐ ๐ญ๐จ ๐๐ข๐๐๐ซ ๐๐๐ฆ๐๐ ๐ ๐๐๐ฎ๐ฌ๐๐ ๐๐ฒ ๐ ๐๐ข๐ซ๐ ๐ข๐ง๐๐ข๐๐๐ง๐ญ.
Our engineers are currently on-site conducting further investigation and restoration activities. ๐๐ก๐ ๐๐ฌ๐ญ๐ข๐ฆ๐๐ญ๐๐ ๐ญ๐ข๐ฆ๐ ๐จ๐ ๐ซ๐๐ฌ๐ญ๐จ๐ซ๐๐ญ๐ข๐จ๐ง (๐๐๐) ๐ข๐ฌ ๐:๐๐ ๐๐ ๐ญ๐จ๐๐๐ฒ.
Our technical team is working diligently to restore services as quickly as possible and ensure minimal disruption.
For your convenience, the Ticket Number is: 202511110065232.
We sincerely appreciate your patience and understanding during this time.
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