30/08/2024
📣HIRING 📣 HIRING📣HIRING📣
‼️CAMBRIDGE BIZ SERVE PHILIPPINES IS HIRING‼️
Position – Customer Support (voice)
Location: Office Based Davao City
Job Type: Full-Time
Department: Customer Support
Working Hours: 8:00 AM - 4:30 PM EST
Job Summary:
Seeking a dedicated and customer-focused Customer Support Executive to join our remote team. The ideal candidate will have strong voice/phone support skills and be able to provide Level 1 support via calls. This role requires understanding various dialects prevalent across the United States and providing support across different time zones, including EST, PST, and Mountain Time.
Key Responsibilities:
• Phone Support: Handle inbound and outbound customer calls to provide Level 1 support, including troubleshooting basic technical issues, answering product-related queries, and resolving customer concerns.
• Customer Interaction: Maintain a high level of professionalism and empathy during customer interactions, ensuring that all customer queries are handled efficiently and effectively.
• Time Zone Coverage: Provide phone support across various U.S. time zones, including Eastern Standard Time (EST), Pacific Standard Time (PST), and Mountain Time.
• Dialect Understanding: Recognize and adapt to different U.S. dialects to ensure clear and effective communication with customers from diverse regions.
• Documentation: Accurately log customer interactions and support requests in the company’s CRM system, ensuring that all relevant information is recorded and accessible for future reference.
• Problem Solving: Identify, troubleshoot, and resolve customer issues at the first point of contact, escalating more complex issues to higher support levels when necessary.
• Product Knowledge: Maintain a deep understanding of the company’s products and services to provide accurate and comprehensive support to customers.
• Continuous Improvement: Actively participate in training sessions and stay updated on new products, services, and industry trends to continually improve support quality.
Skills:
• Experience: Proven experience of 4+ years providing phone and voice support (inbound), particularly in the North American region.
• Communication Skills: Excellent verbal comprehension and communication skills with the ability to understand and be understood by customers with different U.S. dialects and accents.
• Time Management: Ability to manage calls efficiently across multiple time zones, ensuring timely responses and resolution of customer issues.
• Technical Aptitude: Basic technical knowledge to provide Level 1 support and troubleshoot common issues.
• Empathy and Patience: Strong customer service orientation with the ability to remain calm and patient in stressful situations.
• Flexibility: Willingness to work flexible hours to accommodate different U.S. time zones.
• CRM Experience: Familiarity with customer relationship management (CRM) software is a plus.
• Working Hours: 8:00 AM - 4:30 PM EST
Please send updated CV to [email protected]
