Matt's I.T. Services

28/07/2024

💻 Servicing a Gaming Laptop 💻

ASUS ROG STRIX G18 G814JZ-N6003

Issues:
⚠️Blue Screen of Death (BSOD) Error Code: WHEA_UNCORRECTABLE_ERROR
⚠️Randomly having a Black Screen while gaming

Troubleshooting Checklist:
✅ Created a System Restore Point
✅ Download and Install the latest laptop drivers from the manufacturer's website (Display, Graphics, Chipset, Audio, Bluetooth, Network, etc.)
✅ Use MemTest86 to check the status of RAM
✅ Use Hard Disk Sentinel via Sergei Strelec's WinPE to check the status of the storage health and performance percentage.
✅ Set BIOS Settings to Default
✅ Run sfc /scannow via PowerShell
✅ Run DISM /Online /Cleanup-Image /RestoreHealth /Source:E:\Sources\install.wim via PowerShell with the latest Windows 11 USB Bootable Flashdrive
✅ Restarted several times
✅ Windows Updates via Settings
✅ Run the GPU benchmarks for Unigine Heaven and Unigine Valley using the highest graphics preset settings available

After running the 1st attempt of GPU Benchmark Unigine Heaven, the BSOD with error code WHEA_UNCORRECTABLE_ERROR has occurred again

✅ Check the Event Viewer to view the Windows error logs, as per findings, the recent ones are having errors with NVIDIA

Then, after discovering the error logs in regarding the NVIDIA, my next troubleshooting is to update the GPU/Graphics Driver to the latest, but after updating, it now has black screens with no display.

After some research, possibly the latest version of the graphics card is not stable yet, so it needs to be downgraded to the previous version.

I use the software application Display Driver Uninstaller (DDU) to fully wipe or remove all the files of NVIDIA's Graphics Driver.

Then I downloaded and installed from the official website of NVIDIA, the GeForce RTX 4080 Laptop GPU Driver version 555.99, with a release date of June 04, 2024.

Downgraded from 560.70 to 555.99

Lastly, I ran the GPU benchmarks again for almost an hour and played a few games for at least 30 minutes to test them, and finally, thankfully, the BSOD or Black Screen did not occur again.

The client requested to change a few settings, such as disabling the automatic updates from Windows Update from the settings and disabling the automatic updates of NVIDIA's Graphics Card from the GeForce Experience application.

I advise the client that if ever there are any prompts or windows that will pop out that Windows has a new update and/or NVIDIA has a new update is not to click on them; just ignore them, close them, and just observe them for at least 1 month.

💻 Happy Gaming! 🖥️⌨️🖱️

💬 Send me a message here on Facebook Messenger or email me if you have any IT Concerns, Desktop or Laptop Concerns/Issues/Problems 💬

📧 Email:
[email protected]

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facebook.com/MattITServices

15/04/2024

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15/04/2024

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15/04/2024

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15/04/2024

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🏡 Home Service at Ilumina Estates - Communal Road, Buhangin, Davao City (April 14, 2024 - Sunday) 🏡🎯 1st Laptop 💻 ✅ Upgrade 2TB SATA 2.5" SSD ✅ Upgrade 1...

15/04/2024

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Check out Kat Tech Savvy’s video.

15/04/2024

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15/04/2024

🏡 Home Service at Ilumina Estates - Communal Road, Buhangin, Davao City (April 14, 2024 - Sunday) 🏡

🎯 1st Laptop 💻
✅ Upgrade 2TB SATA 2.5" SSD
✅ Upgrade 1x8GB DDR4 RAM
✅ Dust Cleaning

🎯 2nd Laptop 💻
✅ Upgrade 16 GB (2x8GB) DDR4 RAM
✅ Dust Cleaning
✅ Replace Thermal Paste

🎯 3rd Desktop 🖥️ ⌨️ 🖱️
✅ Upgrade 2TB SATA 2.5" SSD
✅ Dust Cleaning
✅ Install and Setup up the Software and Hardware of WAVLINK WiFi/Bluetooth 6E Tri-Band AX5400 PCI-E Adapter Card

💬 Send me a message here on Facebook Messenger or email me if you have any IT Concerns, Desktop or Laptop Concerns/Issues/Problems 💬

📧 Email:
[email protected]

💬 Facebook:
facebook.com/MattITServices

📱 Contact Numbers:
0923 178 0305 SUN/SMART/TNT
0995 562 1842 GLOBE/TM

💬 Send me a message here on Facebook Messenger or email me if you have any IT Concerns, Desktop or Laptop Concerns/Issues/Problems 💬

03/04/2024

💻 My Services | Matt's I.T. Services 😎🖥️⌨️🖱️

📍 Location: Davao City, Philippines

01/04/2024

💻 My Services | Matt's I.T. Services 😎🖥️⌨️🖱️

📍 Location: Davao City, Philippines

It is a list of my services in Matt's I.T. Services and its prices.

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30/03/2024

My Services | Matt's I.T. Services

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15/03/2024

Discover Remote Assistance! 🌐🤝

Ever wondered how remote assistance works? Dive into the world of virtual tech support with our breakdown of this handy service. Get help without leaving your room! 📲

Remote assistance works by allowing one person (the helper) to access and control another person's (the recipient) computer or device over a network connection. Here's a simplified breakdown of how it typically works:

1.) Initiating the Connection: The person needing assistance (recipient) initiates the process by either installing remote assistance software or accessing a remote assistance service provided by the helper.

2.) Authorization: The recipient typically generates a unique code or shares their device's ID with the helper to establish a secure connection.

3.) Connection Establishment: The helper uses their own device to connect to the recipient's device using the provided code or ID. This connection is usually established through the internet.

4.) Access Granted: Once the connection is established, the helper gains access to the recipient's device screen and possibly control over their mouse and keyboard.

5.) Diagnosis and Assistance: With access to the recipient's device, the helper can diagnose issues, provide guidance, troubleshoot problems, or perform tasks on behalf of the recipient, depending on the level of permissions granted.

6.) Communication: Throughout the process, the helper and recipient can communicate via text chat, voice chat, or video call to discuss the issue, clarify instructions, or provide assistance.

7.) Completion and Disconnection: Once the issue is resolved or the assistance is no longer needed, the helper disconnects from the recipient's device, ending the remote assistance session.

Remote assistance tools often include additional features such as file transfer, screen annotation, session recording, and session logging to enhance the support experience and ensure security and privacy.

💬 Send me a message here on Facebook Messenger or email me if you have any IT Concerns 💬

Email: [email protected]
Facebook: facebook.com/MattITServices