FXNET

25/09/2026

25/09/2026

24/09/2026

🚨 PUBLIC ADVISORY | REPEATED CUTTING OF FXNET FIBER MAINLINE

FXNET Network & Data Solution is documenting a second incident involving the cutting of our 8-core fiber optic mainline within a short period.

The first incident occurred on September 21, 2026, followed by another incident on September 24, 2026.

These incidents were documented by our technical team, and several nearby FXNET subscribers witnessed circumstances related to the incidents.

Based on information currently being documented, one individual involved was reportedly connected to a contractor performing work for a major telecommunications company. We are currently verifying all available information before making any further identification or attribution.

FXNET is preserving photographs, timestamps, locations, repair records, witness information, and other available evidence related to these incidents.

We strongly condemn any intentional interference with telecommunications infrastructure. Damage to fiber facilities can disrupt internet connectivity for households, businesses, and other users relying on these services.

We are coordinating with the appropriate parties and authorities regarding this matter.

We also encourage anyone who witnesses the cutting, tampering, or unauthorized handling of FXNET fiber lines to immediately report the incident to our team.

FXNET Network & Data Solution
Protecting our infrastructure. Keeping our community connected.

24/09/2026

📢 UPDATE | FIBER CUT RESTORED ✅

Good day, FXNET subscribers! 📡💙

We are pleased to inform you that the fiber cut affecting Sitio Basak, Bago Oshiro, and Small Village has been successfully repaired and restored. 🛠️✅

For those who are still experiencing connectivity issues, please unplug your modem for 10–30 seconds, then plug it back in to refresh the connection. 🔌

Please allow 2–3 minutes for the modem to reconnect to the network.

We sincerely apologize for the inconvenience and thank you for your patience and understanding. 💙

— FXNET Network & Data Solution

24/09/2026

📢 ADVISORY | FIBER CUT
Good day, FXNET subscribers! 📡
Please be advised that we are currently experiencing a fiber cut, which is affecting internet services in the following areas:
📍 Affected Areas:
• Sitio Basak
• Bago Oshiro
🛠️ Our technical team is already on-site and currently working on the repair and restoration of the affected fiber line.
We sincerely apologize for the inconvenience and ask for your patience and understanding while we restore the service as soon as possible.
Thank you for your continued support. 💙
— FXNET Network & Data Solution

24/09/2026

📢 ADVISORY | NAP HUGPONG AREA
Good day, FXNET subscribers! 📡
Please be advised that today, September 24, 2026, at 1:00 PM, we will be conducting an upgrade on the NAP in the Hugpong Area.
⚠️ Affected Area: NAP Hugpong Area
🕐 Start of Activity: 1:00 PM today
🔧 Activity: NAP Upgrade
📡 Possible Impact: Temporary internet interruption during the upgrade
We apologize for the inconvenience and appreciate your patience and understanding as we work to improve our network service.
Thank you for choosing FXNET! 💙

21/09/2026

✅ SERVICE RESTORED

Fiber repair and restoration activities have been successfully completed.

Internet services in the affected areas have now been restored and are gradually stabilizing.

If you are still experiencing no connection, please restart your router/ONU for 1–2 minutes. If the issue persists, kindly message our page for assistance.

Thank you for your patience and understanding during the restoration process.

— FXNET Network & Data Solution

Send a message to learn more

21/09/2026

🔧 NETWORK RESTORATION UPDATE

Our technical team has successfully located the damaged fiber cable causing the current service interruption.

Fiber repair and splicing operations are now underway. Our team is working continuously to restore the affected lines as quickly and safely as possible.

📍 Affected areas may include: portions of Mintal, USEP area, Tapay/New Loon, Upper Tugbok, and Maguey.

⏱️ Estimated restoration time: approximately 1 hour, depending on the progress of the fiber repair and splicing operations.

We appreciate your patience and understanding while restoration is ongoing. Another update will be posted once services are gradually restored.

— FXNET Network & Data Solution

21/09/2026

⚠️ FXNET NETWORK ADVISORY

September 21, 2026

We are currently experiencing multiple fiber breaks affecting internet services in the following areas:

Some parts of Mintal • USEP Area • Tapay • New Loon • Upper Tugbok • Maguey

Our technical team is already on-site and conducting fiber restoration and repair works to restore the affected connections as soon as possible.

Due to the multiple damaged fiber lines, some subscribers may experience no internet connection or intermittent service while restoration is ongoing.

We sincerely apologize for the inconvenience and appreciate your patience and understanding. We will provide another update once the restoration has been completed.

— FXNET Network & Data Solution
Connecting you better. Serving you better.

15/09/2026

📢 FXNET SERVICE RESTORATION UPDATE
September 15, 2026

Maayong adlaw, mga ka-FXNET.

Maayong balita: Na-restore na sa atong technical team ang main fiber line nga naapektuhan sa pole fire incident sa New Loon, Mintal, ug UP na balik ang main network connection.

Karon, sunod na nga gi-focus sa atong team ang individual subscriber lines nga naapektuhan o naputol tungod sa maong insidente.

Sa mga subscribers nga wala pa gihapon internet connection, palihog i-report dayon sa among page aron ma-record ug ma-schedule ang inyong linya para sa repair.

Padayon ang atong technical team sa field hangtod ma-restore ang mga remaining affected connections.

Daghang salamat sa inyong pasensya ug pagsabot.

— FXNET Network & Data Solution