DETconnect Ph. South

25/03/2026

25/03/2026

📡 SERVICE RESTORATION UPDATE

Dear Valued Subscribers,

Following the earlier fiber optic line damage caused by a passing truck along Davao–Bukidnon Road, Davao City, our technical team immediately conducted emergency repair operations.

Due to the extent of the damage to the main fiber line, our engineers performed a core transfer to another available fiber core in order to restore connectivity to affected subscribers.

As a result, DETConnect South service was successfully restored earlier at around 11:00 AM while our team continues completing the remaining fiber repair and splicing works on the damaged mainline.

📍 Repair Location:
Davao–Bukidnon Road, Davao City
📌 Coordinates: 7.069938, 125.524030

Our team remains on-site to ensure the stability and integrity of the network line.

We sincerely appreciate your patience and understanding.

Thank you for choosing DETConnect PH.

— DETConnect Network Operations

25/03/2026

✅ SERVICE RESTORED ADVISORY

Dear Valued Subscribers,

Internet service has now been successfully restored following the earlier fiber line damage along Davao–Bukidnon Road.

To ensure your connection refreshes properly, please restart your modem/router by following these steps:

1️⃣ Unplug the power cable of your modem/router
2️⃣ Wait for 30 seconds
3️⃣ Plug it back in and allow the modem to fully reconnect

This will help refresh your connection to the network.

If you are still experiencing issues after rebooting your modem, please feel free to message our support team for assistance.

Thank you for your patience and continued support.

— DETConnect PH Network Operations Team 📡

25/03/2026

✅ SERVICE RESTORED ADVISORY

Dear Valued Subscribers,

Internet service has now been successfully restored following the earlier fiber line damage along Davao–Bukidnon Road.

To ensure your connection refreshes properly, please restart your modem/router by following these steps:

1️⃣ Unplug the power cable of your modem/router
2️⃣ Wait for 30 seconds
3️⃣ Plug it back in and allow the modem to fully reconnect

This will help refresh your connection to the network.

If you are still experiencing issues after rebooting your modem, please feel free to message our support team for assistance.

Thank you for your patience and continued support.

— DETConnect PH Network Operations Team 📡

Send a message to learn more

25/03/2026

📡 SERVICE ADVISORY UPDATE – FIBER LINE DAMAGE

Dear Valued Subscribers,

Earlier today at around 4:00 AM, one of our main fiber optic lines was accidentally hit by a passing truck, causing a major cable break along Davao–Bukidnon Road, Davao City.

📍 Location: Davao–Bukidnon Road
📌 Coordinates: 7.069046, 125.525233

Upon inspection, the damage resulted in a large gap in the mainline fiber, making standard splicing impossible. Because of this, our technical team has initiated a forced replacement of approximately 300 meters of fiber cable to fully restore the affected network line.

🛠 Current Status:
Our technicians are already installing and re-routing the replacement fiber line, followed by splicing and testing to safely restore the connection.

We sincerely apologize for the inconvenience and assure you that our team is working continuously to bring the service back online as soon as possible.

Thank you for your patience and continued support.

— DETConnect PH Network Operations

25/03/2026

24/03/2026

📡 SERVICE ADVISORY – FIBER LINE DAMAGE

Dear Valued Subscribers,

Please be informed that internet service interruption started at approximately 4:00 AM today after a fiber optic cable was accidentally hit by a passing truck, causing damage to our aerial fiber line.

📍 Exact Location: Davao–Bukidnon Road, Davao City
📌 Coordinates: 7.069785, 125.524268
🛠 Status: Our technical team is currently on-site performing fiber repair and splicing to restore the affected connection.

This incident has caused temporary disruption to some subscribers connected to the affected fiber route.

Rest assured that our engineers are working as quickly and safely as possible to complete the repair and restore the service.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Thank you for your continued support.

— DETConnect PH Network Operations Team

24/03/2026

📡 SERVICE ADVISORY – FIBER LINE DAMAGE

Dear Valued Subscribers,

Please be informed that internet service interruption started at approximately 4:00 AM today after a fiber optic cable was accidentally hit by a passing truck, causing damage to our aerial fiber line.

📍 Exact Location: Davao–Bukidnon Road, Davao City
📌 Coordinates: 7.069785, 125.524268
🛠 Status: Our technical team is currently on-site performing fiber repair and splicing to restore the affected connection.

This incident has caused temporary disruption to some subscribers connected to the affected fiber route.

Rest assured that our engineers are working as quickly and safely as possible to complete the repair and restore the service.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Thank you for your continued support.

— DETConnect PH Network Operations Team

24/03/2026

⚠️ INTERNET SERVICE ADVISORY – FIBER BREAK

Dear Valued Subscribers,

We would like to inform you that some areas may experience slow connection or temporary loss of internet service due to a fiber optic cable break affecting part of our network.

📍 Cause: Fiber line damage in the main distribution route
🛠 Status: Our technical team is already on-site and actively repairing the affected fiber line.
⏱ Estimated Restoration: Service will be restored as soon as repairs are completed.

We sincerely apologize for the inconvenience this may cause and appreciate your patience while we resolve the issue.

For updates, please stay tuned to this page.

Thank you for trusting DETConnect PH.

— Network Operations Team

19/03/2026

📢 HOLIDAY ADVISORY

Dear Valued Subscribers,

Please be informed that March 20 is a Regular Holiday in observance of Eid’l Fitr (Feast of Ramadan).

Our office and installation team will have limited operations tomorrow. Normal transactions such as new installations and non-urgent service requests will resume on the next working day.

📡 Network monitoring remains active, and our technical standby team is ready to respond to any major network concerns.

Thank you for your understanding and continued support.

— DETConnect PH Network Team

19/03/2026

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