TrustArc-Cebu : We are Hiring

29/04/2023

Game, Set, Match! Nothing beats a fun-filled game of badminton with great company 🏸👌 "

19/11/2021

Anyone here with background in customer support and working knowledge in CSS and HTML ? You may want to apply for our Operations Implementation Specialist role!

Duties & Responsibilities:

· Primarily support the Technical Account Management Team for the implementation and setup of our clients on the TrustArc products
· Responsible for providing the highest quality technical support and troubleshooting skills to ensure the success of our clients using our products.
· Acquire in-depth product knowledge quickly through hands-on experience with products and interaction with subject matter experts
· Work actively and communicate responsively with all team members to ensure timely delivery of tasks
· Perform other related functions as may be assigned

Desired Skills and Experience:
· Bachelor’s Degree in Computer Science/Information Technology/Computer Engineering/ or related courses
· Must have Front End Web Development experience
· Advance knowledge on Sublime(text editor), Google Apps, Photoshop, Illustrator, and GIMP(photo editor), Browserstack, and others
· Strong understanding of technological platforms, preferably online ad serving systems on desktop and mobile
· Ability to distill complex issues into easy to understand recommendations that can be conveyed in writing & verbally
· Intermediate to Advanced Knowledge of MS Office applications, especially Excel
· Basic knowledge with Web-based technologies (HTML, FTP, cookies, web beacons, etc.)
∙ Strong command of standard American English grammar and usage both oral and written
∙ Strong Project-Management skills
· Strong attention to detail & ability to work through complex problems using creative solutions
· Highly motivated and self-directed
· Ability to work effectively cross-functionally with other teams

Preferred but not required
· 2-3 years of experience in online advertising, email, marketing, or software technical support
· Functional work experience in privacy management systems
· Understanding of data privacy management practices
· Knowledge in various ERP systems (Netsuite, Jira, Salesforce, etc)

25/10/2021

About Us

As the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com.

We invest in our teammember’s work-life balance, paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at TrustArc ERG, and many more.

All of our above initiatives and employee support is in line with our six core values, IMPACT (Innovation, Make it Happen, Passion, Accountability, and Teamwork). We like to encourage our employees to end each day with the question: “Did I make an IMPACT today?” And we acknowledge exceptional work through our IMPACT Awards, which includes a paid vacation!

Responsibilities:

Work closely with product and engineering teams to develop and execute test plans and test cases across all functional areas of our products.
Partner with the technical and business drivers in the team to deliver quality products.
Test code manually and with automated tools using black box and white box testing techniques.
Investigate and reproduce bugs and drive fixes through test and production stages.
Understand software internals, debug problems and write automated tests in Java using existing automated tools.
Interpret and report testing results, and be a vocal proponent for quality in every phase of the development process.

Personal Attributes:

Self-starter with tremendous initiative, critical thinking and work ethic.
Excellent communicator and collaborator with other functional teams.
Ability to be detail oriented within a high paced environment.
Ability to embrace change and someone who is a fast learner.
Desire to be a high-impact player at a product-driven company.
Strong interpersonal and communication skills.

Requirements:

BS in computer science or a related field, or significant equivalent experience.
3+ years’ experience testing for web-based or SaaS applications.
Solid development skills in Java programming language.
Solid experience with automated tools such as Selenium WebDriver, Appium, Sikuli API and/or other UI frameworks.
Strong understanding of REST and demonstrated automation experience with REST APIs testing using tools such as RestAssured, HttpClient.
Experience in testing micro-services in isolation.
Experience building and maintaining automation frameworks in a CI/CD environment.
Experience testing the full tech stack of products: the front end, APIs and the backend.
Experience in BDD automation framework such as Cucumber, JBehave
In-depth knowledge of QA concepts, test frameworks and automation tools.
Experience with load and performance testing tools such as Gatling, Jmeter.
Experience with cloud hosted cross-browser testing platforms such as SauceLabs, BrowserStack.
Experience with Continuous Build and Delivery processes.
Experience of testing using Agile development methodologies.

Desired Skills:

Knowledge of Containers (Docker) and Container Orchestration Systems (ECS, Kubernetes, and Docker Swarm/Data Center).
Experience with vulnerability testing frameworks and tools.
Experience with automated Security testing and/or experience with tools such as Burp, Zap.
Understanding of Application/Web Server infrastructure.

What We Offer:

Competitive compensation
Health, Vision, and Dental Care
PTO Program
Computer + Welcome Package
Work from Home as a choice
Continuing Education Program
Opportunities to participate in philanthropic activities
Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle
Php 20,000 employee referral program

18/08/2021

Calling all Computer Science or Information Technology graduates:

If you are a graduate of BS in Computer Science or BS in Information Technology but have never had an opportunity to practice coding or programming, we are inviting you to our Code Camp training for free!

This Training will provide you the necessary knowledge and skills that will enable you to become a web-based software engineer. The training will run for 2 months, 8 hours per day, from Mondays through Fridays.

Apply for a chance to be employed full time by TrustArc, a US-owned data privacy technology privacy company!.

Please email your resume to : [email protected]

04/08/2020

29/07/2020

Ladies & Gents of TrustArc-Cebu! The time has come to select five courageous knights who shall guard the book of Knowledge!

Are you all excited for our first Trivia Night?

01/07/2020

TrustArc’s Quality Improvement (QI) Team is responsible for monitoring internal work performed by the Global Privacy Solutions organization, which performs privacy certifications on web sites, mobile applications, and cloud environments. We utilize a combination of processes, tools and technology to certify companies against various privacy regulations and frameworks. QI metrics and reports are a critical indicator of organizational success and will be utilized by all levels of the Global Privacy Solutions management team.

The Quality Improvement Manager (QIM) will work with their peers in both Cebu City and San Francisco, CA. Work hours will mostly equate to San Francisco business days (Cebu night shift) but may be subject to adjustments depending on the organization’s needs. The QI Team is tasked with providing exceptional support for their customer base, which mainly includes the internal privacy certification organization.

The QI Team is also responsible for defining and delivering solutions that drive continuous quality improvement through training, management reporting, and key performance indicators for internal and external customers.

Roles and Responsibilities:
• Perform consistent, periodic monitoring and reporting of internal TrustArc resources and
their adherence to defined certification procedures
• Meet defined monthly and quarterly audit goals, based on total volume of customer
certifications
• Define, document, analyze, and communicate QI-related metrics for TrustArc resources
that perform certifications
• Define and coordinate activities that continually improve internal privacy certification
knowledge and quality of service
• Conduct monthly/quarterly meetings and one-on-one sessions with the Global Privacy
Solutions team to address and remedy common issues found
• Demonstrate proficiency in TrustArc Certification Standards and apply them to
customer-specific implementations
• Define and implement creative solutions that enhance the quality improvement process
for TrustArc and its customers
• Collaborate with internal TrustArc departments to resolve client issues and improve
products/processes
• Actively participate in privacy-related industry organizations, events and conferences
• Perform various additional tasks and manage special projects as assigned

Required Skills:
* BA/BS or equivalent required and 3+ years work experience
• Working knowledge of MS Office applications and Internet technologies (HTML, FTP,
cookies, web beacons, etc.)
• Demonstrated ability to effectively manage expectations with internal and external team
members
• Attention to detail and the ability to work through complex problems using creative
solutions to expedite and/or streamline the quality improvement and/or certification
processes
• Solid project management skills, including the abilities to effectively multi-task and
prioritize work
• Demonstrated ability to effectively work cross-functionally and across geographies
• Excellent verbal and written communication skills with strong command of the English
language and excellent phone presence
• Highly motivated and self-directed
• Meet deadlines while achieving quality results
• Ability to think outside of the box
• Ability to distill very complex issues into straightforward, easy to understand
recommendations that can be conveyed both in writing and verbally
• Technical / QA experience
• Privacy industry experience/certifications

Preferred Skills:
• Knowledge based methodologies and skills
• Project/Program management certification
• Knowledge of internet marketing strategies and emerging markets
• CIPP certification or knowledge of online privacy issues, risks and regulations

01/07/2020

Job Summary:
This Position is responsible for performing critical work that directly supports TrustArc’s new and existing customers. TrustArc’s privacy-related products apply to businesses and consumers across web sites and mobile applications, as well as, platform and advertising environments for all industries throughout the world. Primary activities for this Position include: completing customers’ privacy reports, checking customer installations to ensure they adhere to TrustArc’s requirements, checking for trademark infringements, etc. for Tier 4 customer base.

Responsibilities:
Effectively work with TrustArc’s Client Service Management Team which is located in San Francisco, CA, to complete work in a professional, succinct format per defined service levels.
Add value to small and large customers across all industries by demonstrating an understanding and knowledge of customers’ businesses.
Define and implement solutions that enhance customer happiness and save time and money for all.
Deliver and maintain work levels that have ‘the perfect’ mix of quantity and quality
Deliver TrustArc’s products and services in a manner that continually enhances customer satisfaction—where customers never leave TrustArc and want to buy more and more because of you.
Continually earn respect from your customers, peers and colleagues through daily interactions.
Assist with new projects and initiatives as required to meet/exceed TrustArc’s business objectives.
Work on client certifications
Provides customer support including managing incoming customer phone calls & emails.

Requirements:
BA/BS graduate preferred and 2+ years related work experience (or equivalent).
At least 6 months experience in the BPO industry or relevant.
Excellent facility in the English language, both oral and written.
Be able to effectively interact and communicate with remote teams in San Francisco, CA.
An ability to analyze complex environments and define/monitor, and effectively communicate actionable plans that drive forward progress.
Demonstrated working knowledge of MS Office applications and Internet technologies (HTML, FTP, cookies, web beacons, etc.).
Must approach problem-solving in a logical, analytical manner and must pay strict attention to details.
Be able to get along with and proactively manage all personality types and to drive win/win solutions and environments with everyone most of the time.
Have a strong desire to continually learn new online and mobile privacy knowledge and demonstrate mastery through written communications within and outside TrustAarc.
Be competitive with others as well as yourself .
Project/Program Management experience a plus.

01/07/2020

COMING SOON: Online Engagement Activity- Mobile Legends