SkyLink Wireless Hotspot

SkyLink Wireless Hotspot Internet Hotspot Provider

12/08/2026

**📡 SERVICE INTERRUPTION ADVISORY**

Please be informed that we have been experiencing **random service interruptions each day** for almost a week already.

This issue is currently affecting our **UEP and Mondragon link only**.

We have already notified our **upstream data provider** regarding this recurring issue and we are still waiting for their feedback and full repair update.

For everyone’s information, our **SkyLink network facilities are 100% properly working**. The issue is coming from our **data upstream provider**, which is affecting the stability of our connection in the mentioned areas.

Clients may experience **random slow connection, intermittent service, or temporary disconnection** while the issue is still ongoing.

We sincerely apologize for the inconvenience and thank you for your patience and understanding. We will post another update as soon as the issue has been fully resolved.

**— SkyLink I.T. Solutions Technical Team**

08/08/2026

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02/08/2026

📢 IMPORTANT BILLING SYSTEM ANNOUNCEMENT 📢

Please be informed that the synchronization of our **Billing System and Network Data Controller** was completed, and the automated disconnection process has been fully implemented effective **July 30, 2026**.

Under this system, accounts with an outstanding or running balance may be automatically disconnected based on the payment records posted in our billing database.

If you believe that your account was disconnected incorrectly despite having already paid, please contact your assigned **area installer or bill collector** for verification and clarification. Kindly prepare your payment receipt or a clear screenshot of the transaction if payment was made through GCash, Maya, bank transfer, or other online payment channels.

This implementation was necessary to improve our collection efficiency and help us meet our financial and operational obligations. SkyLink I.T. Solutions has employees who depend on their salaries to support their families, as well as government fees, permits, electricity expenses, equipment maintenance, upstream internet costs, and other operating expenses required to keep our network running.

We understand that this change may cause inconvenience to some clients, and we sincerely apologize to those affected. However, the continued increase in electricity rates and the prices of essential goods and services has also placed significant pressure on our operations.

We respectfully ask for your understanding, cooperation, and mindfulness in settling your monthly bill on time. Your timely payments help us compensate our employees properly, maintain our network, and continue providing reliable internet service to our communities.

Thank you for your continued trust and support.

**SkyLink I.T. Solutions**
*Keeping you connected safely and reliably.*

31/07/2026

**📡 SERVICE RESTORATION UPDATE**

**Date Posted:** July 31, 2026
**Service Restored:** July 30, 2026 at around 10:00 PM

Please be informed that the network issue caused by our upstream provider last night was successfully resolved at around **10:00 PM on the same night**.

This advisory is posted late, but service has already been restored and our connection is back to normal.

Thank you for your patience and understanding.

**— SkyLink I.T. Solutions Technical Team**

30/07/2026

📡 SERVICE OUTAGE REPORT

Date: July 30, 2026
Outage Noted: 6:50 PM

Please be informed that our upstream provider is currently experiencing a service issue affecting our whole network.

Clients may experience slow to intermittent internet service while the issue is ongoing.

We are waiting for the provider’s official update and hoping for restoration within the night.

Further updates will be posted once the connection returns to normal.

— SkyLink I.T. Solutions Technical Team

30/07/2026

**📡 SERVICE ADVISORY – OUTAGE RESTORED**

**Date:** July 30, 2026
**Affected Area:** Whole Mondragon Coverage Area

Please be informed that the technical issue affecting our Mondragon coverage area has already been **resolved**.

**Outage Occurred:** 9:40 AM
**Service Restored:** 10:30 AM

The outage was caused by an **unwanted system update that was forcefully implemented on our controller**, which temporarily affected our network operation.

Fortunately, our system backup was available, and we were able to successfully restore the controller and bring the service back to normal.

We sincerely apologize for the inconvenience this may have caused. Thank you for your patience and understanding.

**— SkyLink I.T. Solutions Technical Team**

30/07/2026

📡 SERVICE ADVISORY – TECHNICAL ISSUE

Date: July 30, 2026
Affected Area: Whole Mondragon Coverage Area

Please be informed that we are currently experiencing a technical issue affecting our internet service across the whole Mondragon coverage area.

Some clients may experience slow connection, intermittent service, or temporary loss of internet connection while the issue is being checked and resolved.

Our technician is already on the way to the affected site to conduct inspection, troubleshooting, and necessary repair works. We are doing our best to restore the service as quickly as possible.

We sincerely apologize for the inconvenience this may cause. Your patience and understanding are highly appreciated.

Further updates will be posted once the issue has been identified and resolved.

— SkyLink I.T. Solutions Technical Team

03/06/2026

📢 SERVICE RESTORATION UPDATE📢

We are pleased to inform our valued clients that the major outage affecting our network due to an issue from our upstream provider has been fully resolved.

The outage started at approximately 10:00 AM this day June 03, 2026 and service was successfully restored at around 1:30 PM today.

All network services should now be operating normally. If you are still experiencing internet connectivity issues, we encourage you to restart your router or contact your installer. You may also send us a message directly on our page for assistance.

We sincerely apologize for the inconvenience caused by this unexpected interruption and thank you for your patience and understanding while restoration efforts were ongoing.

For concerns or inquiries, you may reach us at:

📞 Globe: 0976-001-0842
📞 Smart: 0932-213-8457

SkyLink I.T. Solutions
Keeping you connected safely and reliably.

Address

Catarman
6400

Website

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